WFM Manager / Snr Manager (WFM Optimization Architect)
Gateshead, Tyne And Wear, United Kingdom
Teleperformance
Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: