1 of 1 Permanent Lead Jobs in Gateshead

travel into the Newcastle based office 3 days PW in order to apply for this role A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality solutions and continuous improvement across … cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint. Role Overview: You’ll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills. Key Responsibilities: Oversee D365 service delivery, governance, and … quality assurance Manage incidents, service requests, enhancements, and problem resolution Lead the transition from project phase to live operations Collaborate with business, IT, and project stakeholders to ensure service excellence Prepare and present service delivery reports to leadership Candidate Requirements: Experience within a similar role Strong technical understanding of Dynamics 365 CE and F&O Proven experience in service delivery More ❯