3rd Line Engineer
- Hiring Organisation
- Jackson Hogg
- Location
- Gateshead, Tyne and Wear, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £55,000 per annum
issues Managing major incidents from investigation through to resolution Supporting customer infrastructure projects and deployments Providing guidance and mentoring to support engineers Working across Microsoft 365, Azure, Exchange, virtualisation, networking, and security technologies Producing technical documentation and knowledge articles Contributing to continuous service improvement initiatives Essential Skills … Strong experience within a Managed Services Provider (MSP) Expertise supporting Microsoft infrastructure technologies Knowledge of Azure, Microsoft 365, Exchange, networking, and firewalls Experience with virtualisation platforms Strong customer-facing communication skills Proven troubleshooting and problem-solving capabilities Desirable Skills Microsoft Expert-level certifications Cisco certifications ...