Client Engagement Manager -Full time - Permanent - Gateshead
- Location
- Gateshead, England, United Kingdom
experienced, Client Engagement Lead. About the role This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business. The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long … Customer Retention Rates Customer Satisfaction Net Promoter ScoreCustomer Feedback Qualifications Essential Proven experience in client engagement, customer success, account management, or client services within SaaS or technology Strong stakeholder management and communication skills Experience managing complex customer relationships Ability to collaborate effectively with technical and non-technical teams Strong organisational ...