10 of 10 Permanent ITIL Jobs in Glamorgan

networks, and network troubleshooting Experience working within hybrid infrastructure environments and supporting on-premise services Knowledge of IT service management processes, ideally within an ITIL-aligned environment Ability to diagnose complex technical issues and deliver effective resolutions Strong stakeholder management and communication skills, with the ability to explain technical concepts ...

facing and relationship building skills Confident with Excel, PowerPoint, Visio, Power BI and Word ITSM experience Security Cleared or willing to obtain clearance Desirable: ITIL Foundation (v3 or v4) Experience in SIAM environments Process design and improvement skills Who You Are Customer focused, proactive, and solutions driven Strong communicator ...

Skills & Experience 1-3 years' experience in Application or Product Support (B2B/SaaS preferred). Strong troubleshooting and analytical skills. Good understanding of ITIL 4 principles. Strong SQL skills for querying, data validation and troubleshooting. Excellent communication and stakeholder management skills. If you'd like to hear more about ...

effectively under pressure and a willingness to take ownership Positive and professional attitude Experience working in a pressurised customer focused Service Desk within an ITIL based environment What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company ...

effectively under pressure and a willingness to take ownership Positive and professional attitude Experience working in a pressurised customer focused Service Desk within an ITIL based environment What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company ...

Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation ...

role, you'll need to have experience in a similar IT service improvement/IT service delivery role and be experienced with ITIL best practice. Coming from a technical hands-on background would be beneficial but not essential. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment ...

workload distribution Produce clear, data-driven service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment Service Experience & Continuous Improvement Own and enhance the end-to-end service experience … with business and customer needs What Youll Bring Proven experience managing a Service Desk or technical support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Calm, structured, and solutions-focused approach under pressure Strong communication and customer-relationship skills ...

service improvement initiatives Effective management of service risks and escalations Strong collaboration between customer and internal teams Efficient, commercially effective service delivery Experience & Qualifications ITIL v4 Foundation certification (essential) Previous experience as a Service Delivery Manager, Service Manager or Customer Success Manager within a technology, managed services or telecommunications environment … Experience managing a strategic or enterprise customer Strong understanding of ITIL service management principles Experience producing service reports and presenting to senior stakeholders Commercial awareness with an understanding of contracts and service performance Experience using ITSM platforms such as ServiceNow or equivalent Proficient with Microsoft Office, particularly Excel, PowerPoint ...

willingness to take ownership Positive and professional attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what ...