3 of 3 Permanent ITSM Jobs in Glamorgan

The Software Engineering Manager (ServiceNow) is responsible for developing and implementing solutions for incident management, problem management, change management, service request management, and other ITSM processes in ServiceNow. The manager will create and maintain technical documentation, including design specifications, configuration, and deployment guides and will lead a team of ServiceNow … developers to implement and maintain the platform. Manager will also work directly with the ITSM Product Owner to provide technical guidance and support with requirements definition and validation for ITSM related solutions and processes. What you'll do Lead the strategic development and implementation of ITSM automation solutions, incorporating ServiceNow … platform to enhance the efficiency and effectiveness of IT service delivery and support. Manage and cultivate a team of ITSM Engineers, overseeing the design, construction, testing, and deployment of ITSM automation solutions. Collaborate with IT leaders, project managers, and stakeholders to identify automation opportunities, developing comprehensive automation roadmaps. Design ServiceNow More ❯

staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead … Computer Science, or a related field. Proven experience in a senior IT management role, ideally within the professional services sector. Strong understanding of IT service management, IT infrastructure, and operations. Demonstrated experience in implementing IT strategies and leading large-scale IT projects. Excellent leadership and team management skills, with a More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands … Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to More ❯