3 of 3 DemandTrendPermanent Incident Management Jobs in Glamorgan

Major Incident & Problem Manager Grade: 4 Reporting to: Head of IT Service Management Location: Swansea About us IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise … help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. The role We are seeking a proactive and experienced Incident and Problem Manager to take ownership of our Incident, Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service reliability … and driving continuous improvement across IT services. The ideal candidate will have a strong process ownership and communication mindset, ensuring that incidents are managed effectively while also implementing problem management strategies to prevent recurrence. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home. More ❯

operations, and guide squads in applying SRE principles effectively. Working closely with Principal Engineers, Squad Leads, and cross-functional teams, you'll embed a culture of continuous improvement, proactive incident management, and operational excellence. As a senior team member, you will also mentor engineers, contribute to engineering strategy, and help define best practices across the tribe. Main Duties … Delivery Design and implement scalable, secure, and highly available systems on cloud platforms (Azure/GCP). Build and maintain monitoring and alerting solutions to ensure observability and proactive incident response. Contribute to CI/CD pipeline design, infrastructure as code, and deployment automation. Lead incident management activities, including post-incident reviews and improvement plans. Develop More ❯

ll design scalable infrastructure, automate operations, and embed SRE principles to improve reliability and reduce toil. This is a highly influential role where you'll guide engineering standards, support incident management, and mentor others in building robust, cloud-native systems using modern DevOps practices. What You'll Bring: Strong experience supporting complex web applications and distributed systems, including … DevOps, GitHub Actions) Solid grasp of cloud infrastructure (Azure or GCP), networking, and security best practices for web platforms Knowledge of SRE frameworks including SLOs, SLIs, error budgets, and incident response Familiarity with testing tools such as Playwright, Vitest, and Jest Understanding of infrastructure-as-code (Terraform) and DevSecOps is a plus Why You Should Apply: You'll join More ❯