4 of 4 Permanent Performance Metrics Jobs in Glamorgan

technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest … Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers Conduct regular one-to-ones, probation reviews and performance discussions Support recruitment, onboarding and training of new team members Create personal development plans and technical growth pathways for engineers Promote accountability, ownership ...

maintain support processes to achieve service level agreementsCollaborate with technical teams to understand service impacts, dependencies and risks, ensuring customer requirements, SLAs and service performance expectations are appropriately aligned and support our Service Delivery EngineersEnsure all service agreements accurately reflect business requirements, contractual obligations and operation capabilities.Monitor service performance via internal statistics analysis against agreed SLAs, proactively identify risks, trends and opportunities for improvement.Support regular service review meetings with customers, presenting performance metrics, service reports and improvement plans.Contribute to service initiatives using ITIL best practices to enhance service quality.Coordinate major incident communication and oversee service recovery ...

corrective actions. Drive continuous improvement across test and validation processes to improve efficiency, reliability and compliance. Establish and monitor appropriate department and production line performance metrics. Ensure all test and validation activities are carried out in accordance with relevant health, safety and environmental requirements. This is what ...

Software/SaaS background. Responsibilities & day to day duties As a Marketing Manager you will be responsible for: Manage HubSpot, ensuring campaigns, activity and performance metrics are accurately tracked Produce engaging copy for blogs, websites and social channels to support brand awareness and inbound activity Plan, launch ...