2 of 2 Permanent SLA Jobs in Glamorgan

PCI-DSS, GDPR, PSD2). • Familiarity with fintech standards and third-party integrations (e.g. Decision Engines, ID&V, Swift, ISO 20022). Success Metrics • System Trustworthiness: Uptime, performance, technical SLA adherence. • Compliance Alignment: Passing audits, traceability of changes, secure defaults. • Delivery Efficiency: Timely delivery of roadmap items with minimal rollback or hotfixes. • Security Posture: Number of vulnerabilities found internally vs More ❯

Call Resolution' Support the team as needed by answering the phone to inbound calls and provide technical support Closely monitor open tickets and ensure your team resolve issues within SLA remotely over the phone, by email, and live chat Monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues and identify trends Assess the effectiveness of the team More ❯