platforms- Log analytics, rule creation, tuning, and threat hunting- Familiarity with security frameworks- Azure and M365 security configuration and alert investigation- Dashboards and visualisation tools- Firewalls (CheckPoint, VMware NSX)- Windows Server and Desktop environments- XDR solutions - tuning and alert investigationExperience:- Ideally, have strong experience in a similar role- Relevant qualifications in IT Security, GRC ect.- A proactive, curious, and More ❯
supported to develop your skills, with clear opportunities to move into 2nd and 3rd Line support as you grow. What You'll Bring: Solid 1st Line support experience across Windows desktops/laptops. Comfortable troubleshooting Microsoft Office Confident installing, configuring and resolving software issues. Even Better If You Also Have: Previous IT service desk experience. Basic networking knowledge (switches More ❯
ll need to succeed Previous experience in a 1st/2nd line IT Service Desk support role Knowledge of ITIL-aligned environments Strong technical skills in Microsoft Active Directory, Windows operating systems, and Microsoft Office applications Experience with end-user hardware setup, troubleshooting, and diagnostics Excellent communication skills with the ability to build strong relationships and provide solution-focused More ❯
with the Data Services Manager to improve restoration processes and toolsExperience within any of the below an advantageHND or Degree in Computing (or equivalent experience)Hands-on experience with Windows and Linux systems a benefitAbility to install, configure, and troubleshoot operating systems, programs, and network servicesComfortable working with physical hardware, RAID systems, and network cablingBasic scripting knowledge (Python, Bash More ❯
Third Line Service Desk Engineer Annual Salary: £30,000 - £35,000 Location: Cardiff Job Type: Full-time - Shift Pattern Applies We are seeking a Third Line Service Desk Engineer to provide advanced technical support, manage infrastructure and security requirements, and More ❯
St. Mellons, Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
Additional Resources Ltd
a similar role. Proven experience in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of MicrosoftWindows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops and laptops. Installation, configuration, and troubleshooting of MicrosoftWindows 7, 8.1, 10, and Office More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
NFP People
ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, MicrosoftWindows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects … be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive More ❯
Swansea, West Glamorgan, Wales, United Kingdom Hybrid/Remote Options
Inspire People
public-facing services and play a key role in developing and maintaining robust infrastructure solutions. Responsibilities for the Senior Infrastructure Engineer - Wintel (Server): To support, maintain, administer and build Windows/VMware infrastructure to ensure services are integrated, delivered and operated as required To work with and support colleagues, taking ownership for complex infrastructure issues, engaging and co-ordinating … across multiple infrastructure and application areas until resolution is achieved. About You You will already be an experienced, Senior Infrastructure specialist with comprehensive knowledge of Windows Server, along with relevant ancillary products, including clustering and you will also have an equal level of experience in supporting, maintaining, administering and building VMware ESXi infrastructure. You will be proactive in maintaining … submit a CV with evidence of your experience of the following essential criteria: Ability to demonstrate that you have thorough and comprehensive experience in supporting, maintaining, administering and building Windows Server infrastructure. Demonstrate the same level of experience in supporting, maintaining, administering and building VMware ESXi infrastructure. Providing excellent communication and team working skills, and be capable of acting More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
Victim Support
IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, MicrosoftWindows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects … be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive More ❯