Application Support Manager
Glasgow, Scotland, United Kingdom
Scottish Friendly
About the role Our technology team sits at the heart of the organisation, ensuring that internal and external users benefit from the most efficient and user-friendly applications and services. We are looking for an experienced and proactive Application Support Manager to lead , develop and embed a newly formed application Support function. Bringing together a team of … the development of support best practice, underpinning processes and development of the team to embed a new function within the organisation. Incident Management: Oversee the incident management process of applications, ensuring timely resolution of issues and minimizing downtime. Service Level Agreements (SLAs): Development of an Application Service Catalogue with associated SLAs and development of a high performing team to … through effective communication and engagement with internal and external stakeholders, including senior business leaders and third-party service providers. Performance Monitoring: Develop, monitor and report on the performance of applications and the support team, identifying areas for improvement. Compliance: Ensure all processes and procedures comply with regulatory requirements and company policies. Quality Assurance : Ensure that team deliverables are quality More ❯
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