2 of 2 Permanent Chatbot Jobs in Glasgow

Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases and knowledge bases. Step ...

within Salesforce and external platforms. Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support . Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms . Ensure AI agents learn from interactions to continuously improve customer responses. 3. Cross-Platform … 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise). Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows . Experience with Salesforce Flow, Omni-Channel Routing, and case automation . Familiarity with third-party AI, automation, and chatbot platforms ...