14 of 14 Permanent Customer Service Jobs in Glasgow

design of Pega application structure, including framework and implementation layering, class hierarchy, and reuse strategy. Architect and govern the use of Pega Collections and Customer Service case types, ensuring correct extension of out-of-the-box capabilities. Define the approach for integrating Pega Customer Decision … enable Next-Best-Action and Next-Best-Payment strategies. Ensure collections decisioning, workflows, and customer treatments meet regulatory, audit, and compliance requirements across geographies. Provide architectural oversight for integrations with core banking systems, payment gateways, CRM systems, and external agencies. Define non-functional architecture covering performance, scalability, availability, resilience ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

thinking business is looking to strengthen its engineering team with someone who takes ownership of their work, delivers consistently high standards, and values strong customer relationships. What You'll Get OTE up to 45,000 depending on experience Glasgow and surrounding areas 22 days holiday plus bank holidays Company … benefits platform Employee recognition initiatives The Role Installation, servicing and maintenance of electronic security systems (CCTV, intruder alarms, access control) Deliver a professional and customer-focused service at all times Diagnose faults and carry out effective repairs Plan and manage your workload to maximise efficiency Complete accurate service ...

Customer Service Team Mate 🚀 📍 Glasgow City Centre (Hybrid) | £27500 + Uncapped Commission | Full-time, Shift Work (including weekends) 🌟 About the Role: Are you passionate about making a real difference in people's lives? Do you thrive on solving problems and love engaging with customers directly via phone, live … chat, or face-to-face interactions? Brillband is looking for enthusiastic individuals to join our dynamic, customer-focused team! ✅ What You'll Do: Provide exceptional customer support by resolving queries and connection issues efficiently. Engage proactively with potential customers who have shown interest via our website. ...

time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. … Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated ...

Product Owner – Customer Query Management Location: Glasgow About the Role: Albany Beck is seeking an experienced Product Owner to play a pivotal role in leading the design, development, and implementation of innovative tooling and technology solutions that enhance an efficient, customer-focused query management process. This … seamless end-to-end solutions. Skills & Experience Required: Solid experience as a Product Owner, ideally within financial services or commercial banking. Strong understanding of customer service workflows and query handling processes. Proven ability to convert business challenges into actionable technical requirements. Hands-on experience with Jira, Confluence ...

Trespass and Nevisport websites, marketplaces, and international channels. You will oversee our Trading, Performance Marketing, Merchandising, Content Marketing, Optimisation (SEO, GEO), Marketplace, Development, BI, Customer Service and Photography teams as well as reporting directly to the company owners/Directors. You will be responsible for delivering revenue growth … optimising the customer experience, and have full ownership of digital trading performance. Additionally, you will demonstrate operational excellence across our ecommerce platforms and marketplace channels. This is an exciting opportunity to contribute to the growth of a successful and well-known brand. What does a typical day look like ...

+ bank holidays Company vehicle Employee referral bonus scheme Tools, PPE, uniform and ongoing training provided Health & wellbeing support Employee recognition programme The Role Service, maintain and install fire alarms, CCTV, intruder alarms and access control systems Deliver a high standard of customer service and build strong … client relationships Manage your own workload across a regional patch Diagnose faults and carry out effective repairs Complete accurate service and compliance reports Identify system issues and recommend improvements Work to deadlines while maintaining quality standards Ensure full compliance with health & safety regulations Collaborate with internal teams to deliver ...

hubs in Glasgow or Reading. SC Clearance eligibility is required. WhatsonOffer Basesalaryupto £90,000 Carallowance Performance-basedbonus Flexibleremoteworkingwithoccasionalhybridtravel Generouspensioncontributionsandacomprehensivebenefitspackage KeyResponsibilities Architect,design,andimplementrobustDynamics365CEsolutions(Sales,CustomerService,Marketing,PowerPlatform) Leadtechnicalarchitecturethroughthefullprojectlifecycle IntegrateDynamics365withAzureservicesandthird-partyplatforms Developcustomplugins,PowerAutomateflows,andmodel-drivenapps Providetechnicalleadershipandmentordeliveryteams Ensurescalability,security,andqualityacrosscomplexsolutions Conductworkshopsandtranslatebusinessrequirementsintotechnicaldesigns AboutYou Hands-onexperiencewith Dynamics365CE andthePowerPlatform Proventrackrecorddesigningenterprise-scaleCRMsolutions,integratedwith Azure ExperienceworkingwithREST/ ...

world’s leading manufacturers which include Lexmark, Toshiba, Canon and many more. We are currently recruiting for an experianced Copier Engineer to join and Service Team covering the East of Scotland. The candidate would ideally be based in the EH, KY Postcode areas Copier Engineer The role involves … Installation & Maintenance of all Copier/Printer products, including: Service, maintenance and networking of MFDs/Photocopiers Supporting customers and other engineers throughout the region Dealing with call outs for fault finding and repairs Providing an exceptional customer service Skills and Abilities Essential Experience: · It is essential ...

Develop and grow the company's solar solutions offering across Scotland and the North West (down to Carlisle). Build relationships with a broad customer base, from small independent installers and trade customers to large-scale developers, local housing authorities, and regional housebuilders. Identify and convert new business opportunities … creating tailored solutions to meet customer needs. Work collaboratively with internal product and technical teams to ensure outstanding customer service and support. Keep ahead of market trends, emerging technologies, and competitor activity to drive continual growth. The Person Proven track record in business development or technical sales ...

looking for, from you? Outstanding communication skills, face-to-face, over the phone and across social media. Experience in a fast-paced, customer service role: You will spend most of your day speaking to people new to or re-engaging with Nine Twenty. Experience managing your own diary ...

immediate value to customers. It’s simple to understand, easy to sell, and requires no technical background. This means you can build a large customer base quickly and start earning recurring income from day one. Once you’ve demonstrated success with the core product, you’ll unlock access … potential of AI, you’ll fit right in. Your Background Might Include: Telephone sales Tele marketing Telesales openers Merchant services Automotive sales Customer service Call centres experience Debt collectors SME business experience Your Skills/Traits: Organised and self-motivated Resilient and goal-oriented Excellent communicator Fast learner ...