1 to 25 of 37 Permanent Customer Service Jobs in Glasgow

Customer Service Engineer - Scotland - Field based Competitive base salary + company car + bonus + overtime (£44,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and … professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯

Head of Customer Service A fast-growing, purpose-led travel company on a mission to deliver unforgettable holidays across the globe. With over 30,000 customers a year and teams in the UK, US, and Germany, our client recently became a certified B Corp a major step in their journey toward sustainable, values-driven growth. They are now … hiring a Head of Customer Service to lead a global team (20+), shape a future-ready, insight-driven service function, and scale a world-class customer experience. What youll do: ?? Define and deliver the global Customer Service strategy ?? Lead transformation across UK, US & Germany ?? Drive customer retention, satisfaction, and review scores ?? Implement CRM … AI and automation tools to improve efficiency ?? Build and support a scalable, high-performing team ?? Launch a follow-the-sun global service model ?? Embed data, KPIs, and continuous improvement What youll bring: ? Experience leading large, multilingual service teams ? Proven success scaling in fast-growth, digital or travel businesses ? Hands-on with CRM platforms (Zendesk, HubSpot) and automation ? Strategic More ❯

We're Hiring - Customer Service Executive Salary - £25,000 Location - Bellshill, Glasgow Key Benefits: Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back: Enjoy paid volunteering days to support causes you care about. Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing … nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: Join our dynamic and fast-paced team as a Customer Service Executive ! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make … a difference, we want you on our team! In this role, you'll be responsible for delivering exceptional customer support to Focus Group customers. Key Responsibilities: Manage incoming telephone calls & email correspondence from customers. Identify, investigate, and resolve a query, complaint or general enquiry from customers. Communicate with customers moving to other providers with the aim to maintain services. More ❯

lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. … Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. To deliver the attached job profile, specific to site requirements to meet the business … needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is compliant and adheres to More ❯

Technologies: preventive maintenance corrective maintenance note counter maintenance Customer service electromechanical high speed automation Engineer Calling for Mobile Customer Support engineers ! One of our clients, a global manufacturing company, is looking for Mobile Customer Support Engineers to join them: The selected profile will be a High speed automation engineer with preferably an electrical qualification, focus on … customer service skills. Banking sector experience not necessary but always preferred. 50/50 electromechanical engineers Purpose : To ensure that the customer site in the area to which he is assigned is operational to the Company's contractual obligations. The selected Mobile Customer Support Engineer will be involved in the following tasks: Preventive maintenance Corrective maintenance … Note Counter maintenance/repairs Liaise with customer Liaise with Service Manager Operator Training Required skills/experience : Engineering apprenticeship/experience ; Electrical apprenticeship Engineering training and qualifications. Experience in the Service Industry preferable. Specific product training M5/M7, CPS, C1, C2, C4, C5, X7/X8 Laurel Note counters, Erapa equipment (as appropriate) - Bundlers, shrink More ❯

area with some remote working. Contract Type: Permanent Full Time, 35 Hours Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Digital Service Advisor, you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in accessing our innovative products, services … and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you'll be doing • Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions. • Empower Customers, From navigating mobile and online banking to addressing everyday … you'll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Glasgow (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement More ❯

Job Title: Service Desk Controller Location: Glasgow Salary: £29,000 - £31,182 (DOE) Hours: 41.5 hours (Mon-Fri 8-5) Contract: Permanent (Fully Office Based) Role Overview My client is seeking a proactive and organised Service Desk Controller to join their team in Glasgow. This pivotal role involves coordinating and prioritising the workload of the engineering team, ensuring … the efficient management of Work Order Numbers (WONs), and assisting in the achievement of contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The ideal candidate will possess strong organisational skills, a customer-focused mindset, and a commitment to quality and safety. Key Responsibilities Workload Coordination & Service Delivery Engineer Scheduling: Organise and prioritise the daily … workload of the engineering team to meet customer deadlines. Work Order Management: Oversee the life cycle of WONs from initiation to closure, ensuring timely and accurate processing. Quality Assurance: Support the team in adhering to established procedures and quality standards. Team Support & Communication Resource Allocation: Assess and balance the needs of customers and engineers in a dynamic environment. Backlog More ❯

Here at Chubb Fire & Security we're looking to add a Field Service Engineer to join ourLarge Project Team based across Scotland. Ideally based out of Glasgow this is a key role for us, working on prestigious sites across the region within Security Systems. About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting … Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Goals and Objectives: To provide first line service and routine maintenance activities and support to all the company & third party products in use, throughout the region. Responsibilities: To repair, maintain and service systems in accordance with … Qualifications/Experience/Knowledge: Good basic education and ideally a relevant qualification in the electrical/Electronic industry. Alternatively able to demonstrate in depth knowledge through assessment. Field Service Experience. Good standard of IT skills. (Computer Literate). Good level of Customer Service experience. IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial. Full More ❯

Power Platform, M365, and Active Directory. Your experience will include the following: Leading formal workshops with clients to gather requirements, displaying knowledge of the business environment in defining the customer's needs. Hold an advanced Microsoft Dynamics 365 CE/CRM functional certification such as Microsoft Certified: Dynamics 365 Marketing/Sales/Customer Service Functional Consultant … Services, Energy, Resources and Industry, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, Media, Technology or equivalent. Familiarity with Microsoft AI capabilities such as Dynamics 365 Copilot, Nuance, or OpenAI Service Builder. Field Service, HR, F&O or equivalent. Experience in high-level planning and implementation methodology of projects, using agile Scrum methodology. Experience with process mapping and development More ❯

ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (IaaS, Backups, Storage, Disaster recovery, Networking). Were looking for a candidate who can take ownership of incidents and tasks assigned to their department, while also following up … taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of first and second-line technical support to internal and external customers, maintaining service levels Performing daily health checks of cores service platforms Performing regular maintenance and patching of core service platforms Creating and maintaining technical knowledgebase documentation Required Skills & Qualifications … Full UK Drivers license Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Effective Communication Excellent Customer Service Skills Effective Team Player Attention to Detail Desired Skills & Product Experience Ticket Management to an ITIL Standard Service-Now IaaS VMware Storage SAN, S3, Cloud BaaS VM, File Database, Network Configuration DRaaS Zerto, SRM Networking Cisco/Fortinet Monitoring More ❯

agreed KPIs (Key Performance Indicators) and objectives as defined by the company strategy and tactical activity plans. To generate strategic relationships with key individuals within the current and target customer bases. Work with the estimating and customer service teams to guarantee customer satisfaction. Preparation of sales plan pipeline, targets, CRM and KPI reporting. THE CANDIDATE: Extensive More ❯

Experience of electrical/mechanical maintenance, testing & fault finding on a variety of equipment including, plumbing, boiler plant, ventilation, pumps, would be beneficial. • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) and ability to interpret management information. • Knowledge … diagnose and repair faults. • Capable of completing essential paperwork in accurate and timely manner. • Competent in using electronic devices (Knowledge of Concept desirable). • Full UK Drivers licence. • Excellent customer service skills. • Protection of Vulnerable Groups (Scotland)Act 2007 (PVG) in relation to this type of work is applicable for children. • CRB check will be required. What's More ❯

the high-level design for all IT solutions. CDIO is responsible for building and running HMRC IT services along with providing IT change and operational support. You would join Service Central & Technical Services (SC&TS) within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service … accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience. We are working closely with the other platform groups and their partners to bring those IT Systems and Services together. We work with hardworking, upbeat people who grow … deliver impactful services across our organisation. You'll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational KPIs and service excellence standards. Person specification Develop and enhance features within the ServiceNow platform. Support incident and problem management assigned to Platform Support. Implement service requests and technical change delivery. More ❯

ensure paperwork and processes are completed in areas like claims, returns, waste management, and lost property. About You You are friendly, proactive, and team-oriented, committed to delivering excellent customer service and ensuring customer safety. Apply today by completing an online application. Everything you'll love Alongside a competitive salary, you'll enjoy benefits such as More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE Senior … Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and post … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

resources. 6. Support the Research Finance Team Leader by planning, prioritising & overseeing the operational activities of the team including workload allocation and workload management to ensure effective performance and service delivery. 7. Design & develop new procedural documents or control reports to reduce or identify risks within the grant administration process. 8. Perform detailed analysis of the performance metrics to … capability. C6 Excel skills supporting formulae creation and analysis of data. C7 Effective planning, organising and prioritising skills with ability to adapt to changing priorities or requirements. C8 Excellent customer service skills. C9 Ability to work effectively both independently and as part of a team. Desirable: D1 Advanced Microsoft application experience and proficiency in excel such as creation … Experience of maintaining, analysing and reconciling large and complex financial data sets. E3 Experience of data extraction, transformation, and loading for report production. E4 Experience of assessing and meeting customer or funder requirements and a clear understanding of how to deliver exceptional service. E5 Experience of manging and monitoring budgets, investigation of discrepancies and remediation. Desirable: F1 Experience of More ❯

7UL Salary: Competitive, DOE + Excellent Benefits! Contract: Full time, Permanent Benefits: Pension: Employee contribution 2.5% and employer 5.5%, Holidays: 35 days (including bank holidays), Life Cover: Death in Service 4 x salary, Dental and Private Medical Insurance after one year, Working Hours: 35 hours per week, with the choice of either; 8am to 4pm or 9am to 5pm … shift pattern Denholm Energy Services is an international service provider offering leading edge services principally to the energy and defence sectors. Denholm Energy Services employs over 4,000 people and is proud of the specialist experience and skill of its workforce. With operations in the UK, Caspian and Middle East, Denholm Energy Services is strategically based to support their … tools Desirable Experience: Microsoft Dynamics NAV/Dynamics 365 Business Central Citrix XenApp VMware vSphere CCTV and clock-in/time tracking systems What We're Looking For: Strong customer service and communication skills Comfortable working independently and as part of a wider IT team Able to manage tasks, prioritise issues, and meet deadlines Willingness to travel across More ❯

7UL Salary: Competitive, DOE + Excellent Benefits! Contract: Full time, Permanent Benefits: Pension: Employee contribution 2.5% and employer 5.5%, Holidays: 35 days (including bank holidays), Life Cover: Death in Service 4 x salary, Dental and Private Medical Insurance after one year, Working Hours: 35 hours per week, with the choice of either; 8am to 4pm or 9am to 5pm … shift pattern Denholm Energy Services is an international service provider offering leading edge services principally to the energy and defence sectors. Denholm Energy Services employs over 4,000 people and is proud of the specialist experience and skill of its workforce. With operations in the UK, Caspian and Middle East, Denholm Energy Services is strategically based to support their … tools Desirable Experience: Microsoft Dynamics NAV/Dynamics 365 Business Central Citrix XenApp VMware vSphere CCTV and clock-in/time tracking systems What We're Looking For: Strong customer service and communication skills Comfortable working independently and as part of a wider IT team Able to manage tasks, prioritise issues, and meet deadlines Willingness to travel across More ❯

performance Promotion of Glasgow West's vision and values through effective leadership and direction Ensuring sound financial management, planning and reporting Driving ICT and office management services to enhance customer service and support growth Developing robust frameworks to ensure business continuity and the effective management of risk. The ideal candidate will be further educated to SCQF Level … Defined contribution pension scheme Flexible working practices including hybrid working, flexi time, enhanced occupational maternity, paternity and shared parental leave Cycle to work scheme Specific GWHA benefits including annual service commitment award, long service award and additional festive leave Professional development & training opportunities This post is subject to a satisfactory Level 1 Disclosure Check. For further information and More ❯

You will be responsible for the installation, maintenance, servicing, and repair of fire alarm systems, intruder alarms, access control, and CCTV systems. The ideal candidate will be self-motivated, customer-focused, and able to work independently with a strong emphasis on compliance, safety, and service quality. Key Responsibilities Install, commission, service, and repair fire alarm systems, intruder … client SLAs. Ensure all work is conducted in compliance with relevant British Standards (e.g., BS 5839, BS 7671) and industry regulations. Accurately complete all job sheets, risk assessments, and service documentation using electronic systems. Liaise directly with site managers, care home staff, and hotel engineers to minimise disruption and deliver excellent service. Participate in an on-call rota for … across the Central Belt region. Identify and report faults, recommend remedial action, and support project upgrades where required. Ensure health and safety procedures are followed at all times on customer sites. Maintain company tools, equipment, and van in a safe, clean, and serviceable condition. Requirements Proven experience as a Fire and Security Engineer in a similar mobile role. Experience More ❯

Stepps and requires a candidate with excellent communication skills who is able to hit the ground running! You will be responsible for responding promptly to telephone calls, emails and service desk tickets for any IT related issues. You'll be expected to categorize, record and follow up on all queries as well as identifying and troubleshooting common IT issues … related to hardware, software, network access and user accounts. You should have experience with Windows 10/11 as well as computer technology and customer service experience. An understanding of Microsoft 365 and networking is also essential for this role. As well as a competitive salary, the organisation offers generous benefits including enhanced pension contributions and annual leave More ❯

the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center's MEP operates at 100% availability while maintaining first-class customer service to the teams and groups within the data centers. The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life … and instincts in decision making. Ability to prioritize in complex, fast-paced environment. Ability to demonstrate their ability to take ownership of technical issues brought to them by their customer base Key job responsibilities Physical Requirements: Work at heights and from ladders. Perform physical tasks Work in a noisy environment with ear protection About the team AWS Infrastructure Services More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary Annual bonus Comprehensive benefits package - including … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Apprenticeship Waterstons - Digital and Technology Solutions Professional Integrated Degree Apprenticeship , Apply From: 11/07/2025 Learning Provider Delivered by NCG Employer WATERSTONS LIMITED Vacancy Description Provide outstanding customer service via phone and our ticketing system Triage incoming tickets and prioritise effectively Resolve incidents and service requests Learn and practise key IT processes including incident management More ❯