20 of 20 Permanent Customer Service Jobs in Glasgow

Customer Service Engineer - Scotland - Field based Competitive base salary + company car + bonus + overtime (£44,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and … professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯

Do you have excellent customer service skills ? Are you experienced providing 1st and 2nd line IT support ? Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow ? My client is looking for experienced Service Desk Analysts to join the team on both a permanent and a fixed term … Contract is standard day shift. Its hybrid working, 2 days in the office and 3 from home. Main responsibilities include: Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues Management/support of a large pool of laptops Management/support of remote working Management of user administration Mobile device … iPhone or Android devices AV and VC overflow support Managing spare PCs, upgrades and replacements Setting up new joiner IT equipment Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution Your skills will include: Previous experience in an IT support role Good analysis and troubleshooting More ❯

www.thetechrecruiter.ai are delighted to have partnered with a dynamic and rapidly growing Managed Service Provider (MSP) based in Glasgow, delivering cutting-edge IT solutions and support to a diverse range of clients across industries. Their mission is to empower businesses providing excellent service for great value by designing, implementing, and managing robust IT infrastructures that drive operational efficiency … IT career journey to join them to work onsite for one a major client in a 1st line IT support role. Role Summary: We are seeking a motivated and customer-focused Entry-Level Tech Support Specialist to join our IT support team. In this role, you will be the first point of contact for users experiencing technical issues. You … issues to higher-level support teams when necessary. Assist with setting up new user accounts, devices, and software installations. Maintain accurate documentation of support activities and solutions. Deliver excellent customer service and maintain a positive attitude under pressure. Skills/Experience: HND or IT related certifications or 1st line IT support experience. Basic understanding of computer systems, mobile More ❯

Service & Support Technician (level 2) Glasgow - Full time, Permanent Hybrid - home and office (1 to 3 days in office - please note there are no set office days) £28k- £32k, company bonus, annual leave purchase + more We are looking for a Service and Support Technician to play a key role within the CIO IT Service and Support … team. With the Service Desk as the front-line of Avidity Group Support, providing excellent customer service to our colleagues and acting as the ‘front of house’ for tickets and queries entering the support ecosystem, your role will be critical as the escalation point for the Service Desk Analysts. You will help to resolve complex technical … issues minimising business impact You will come from a 2nd or 3rd line Service Desk analyst role with experience of dealing with 2nd line queries quite easily in a fully cloud based organisation. You will play a key role within our IT Service & Support Team providing excellent service to our colleagues. Working hours are between 8am-6pm More ❯

and Security Engineer: Installing and maintaining fire alarms, CCTV, access control, and intruder alarm systems Diagnosing and troubleshooting faults to ensure systems are fully operational Conducting routine maintenance and service calls Working closely with clients to deliver exceptional customer service and technical advice Managing your own workload and projects, both independently and as part of a supportive … acting as an employment business in relation to this vacancy. YOU MAY BE A; Fire & Security Engineer, Fire Alarm Engineer, Fire Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician. INDAV More ❯

Here at Chubb Fire & Security we're looking to add aField Service Engineerto join ourLarge Project Team based across Scotland. Ideally based out of Glasgow this is a key role for us, working on prestigious sites across the region within Security Systems. About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting people and … Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Goals and Objectives: To provide first line service and routine maintenance activities and support to all the company & third party products in use, throughout the region. Responsibilities: To repair, maintain and service systems in accordance with … Qualifications/Experience/Knowledge: Good basic education and ideally a relevant qualification in the electrical/Electronic industry. Alternatively able to demonstrate in depth knowledge through assessment. Field Service Experience. Good standard of IT skills. (Computer Literate). Good level of Customer Service experience. IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial. Full More ❯

Here at Chubb Fire & Security we're looking to add a Field Service Engineer to join ourLarge Project Team based across Scotland. Ideally based out of Glasgow this is a key role for us, working on prestigious sites across the region within Security Systems. About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting … Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Goals and Objectives: To provide first line service and routine maintenance activities and support to all the company & third party products in use, throughout the region. Responsibilities: To repair, maintain and service systems in accordance with … Qualifications/Experience/Knowledge: Good basic education and ideally a relevant qualification in the electrical/Electronic industry. Alternatively able to demonstrate in depth knowledge through assessment. Field Service Experience. Good standard of IT skills. (Computer Literate). Good level of Customer Service experience. IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial. Full More ❯

Location: Glasgow (Office-Based) Type: Full-Time A growing telecoms and IT services provider is seeking a skilled and enthusiastic 1st Line IT Technician to join a dynamic Managed Service Provider (MSP) Service Desk team. This is an excellent opportunity for someone passionate about IT support and eager to develop within a technically diverse environment. Key Responsibilities Act … on-site support Maintain clear communication with clients and ensure timely updates Essential Skills & Experience Experience in a 1st Line IT Support role (MSP background preferred) Excellent communication and customer service skills Strong troubleshooting and multitasking abilities Proficiency with Windows OS, Microsoft 365, and Active Directory Basic understanding of networking fundamentals (TCP/IP, DNS, VPN) Familiarity with More ❯

agreed KPIs (Key Performance Indicators) and objectives as defined by the company strategy and tactical activity plans. To generate strategic relationships with key individuals within the current and target customer bases. Work with the estimating and customer service teams to guarantee customer satisfaction. Preparation of sales plan pipeline, targets, CRM and KPI reporting. THE CANDIDATE: Extensive More ❯

have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium. Where you’ll … inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis … and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer More ❯

stakeholders to proactively improve IT systems and support. Diagnose and fix hardware, software, and network problems for users. Manage and deliver of site-related projects, initiatives, and office moves. Service desk escalation point for assigned offices. Contribute to projects as required relating to new technologies or office requirements. Prioritise the workload and communicate well with colleagues on agreed deadlines. … Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. Actively contribute to problem management and knowledge transfer Work closely with the Service Desk to feedback on support calls and ongoing issues and manage their resolution within the Service Level Agreement. Liaise … manner is essential as you will be in person 1st line support. Good attention to detail – identifying small issues that could lead to larger system issues. Excellent communication and customer service skills. Experience in working independently and as part of a team. Ability to work under pressure and prioritise own workload effectively in the context of conflicting priorities More ❯

inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis … and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer … management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. . More ❯

be able to attend the office everyday. Qualifications For development purposes the following knowledge, skills and experience are required. Key Skills: Excellent verbal and written communication Possesses a strong customer service ethic Desire to learn new technologies and master them An ability to work on own initiative & priorities tasks An ability to meet deadlines (particularly service levels … Ability to perform well under pressure (incidents) An inquisitive mind (pro-actively identifying issues or incidents using remote management tools) EXPERIENCE Prior experience providing first-line support within a service provider setting is preferred. Proficient computer literacy, including expertise with the Office 365 product suite and remote access/support tools. Familiarity with M365 administration portal and Azure environments. More ❯

across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for a Service Desk Analyst … app via Aviva Private medical cover after 12 months Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme Team Purpose: The CSO Service Desk Team provides help desk activities such as dispatch or repair of components or systems during the time of a contract and/or a vendor’s warranty period … systems relevant Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved What we expect from you: Relevant experience working in a customer service environment Experience in a technical helpdesk environment Technical qualification would be beneficial Strong communication skills with clients, colleagues and management You will take on full responsibility, with More ❯

UK and South Africa delivering results for our clients at all times, every day. We work with some of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition … business goals while fostering a culture of innovation and excellence. Additionally, they will troubleshoot complex technical challenges and stay up-to-date with evolving technologies to enhance Inisoft's customer experience solutions. KEY RESPONSIBILITIES Lead the design, architecture, and development of high-quality software solutions for our products. Oversee and contribute to the refactoring and optimisation of existing code More ❯

UK and South Africa delivering results for our clients at all times, every day. We work with some of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition … business goals while fostering a culture of innovation and excellence. Additionally, they will troubleshoot complex technical challenges and stay up-to-date with evolving technologies to enhance Inisoft's customer experience solutions. KEY RESPONSIBILITIES Lead the design, architecture, and development of high-quality software solutions for our products. Oversee and contribute to the refactoring and optimisation of existing code More ❯

Plan. ABOUT PRIME TRADING GROUP We are an ambitious, entrepreneurial group of businesses providing security systems and guarding services, technology research & development and build services to our blue-chip customer base across the UK. We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and … must have a proactive and risk-considerate attitude and ensure we’re always operating at our best so we can serve our customers without fail. Our Core Values: Integrity Customer Excellence Plain-Speaking Agility Courage & Conviction. WHO YOU ARE Calm and clear headed in technical troubleshooting. Self-motivated and able to challenge and develop existing work practices. Excellent communicator … verbally, written and in structured meetings. A proven track record of building and maintaining positive working relationships. Excellent customer service skills, with the ability to interpret user needs and support a largely non-technical user base. A collaborative, pragmatic, open and “can do” attitude. KEY RESPONSIBILITIES As a Network Infrastructure Engineer you will be responsible for supporting Technology More ❯

to tender responses and proposals.Key Responsibilities: Design and architect Power Platform and D365 solutions. Provide technical pre-sales advice and contribute to tender responses. Take a leading role in customer projects with support from the Project Management team. Stay updated with the latest technology and best practices, contributing to the business unit's skill advancement. Plan and estimate development … of Dataverse, and Power Platform. Proven technical leadership in solution design and systems integration. Experience with ALM tools such as Azure DevOps. Exceptional verbal and written communication skills. Excellent customer service skills and an analytical approach to problem-solving. Power Platform/Microsoft certifications (e.g., PL-900, PL-100, PL-200, PL-400, PL-600) are highly desirable. More ❯

tender responses and proposals. Key Responsibilities: Design and architect Power Platform and D365 solutions. Provide technical pre-sales advice and contribute to tender responses. Take a leading role in customer projects with support from the Project Management team. Stay updated with the latest technology and best practices, contributing to the business unit's skill advancement. Plan and estimate development … of Dataverse, and Power Platform. Proven technical leadership in solution design and systems integration. Experience with ALM tools such as Azure DevOps. Exceptional verbal and written communication skills. Excellent customer service skills and an analytical approach to problem-solving. Power Platform/Microsoft certifications (e.g., PL-900, PL-100, PL-200, PL-400, PL-600) are highly desirable. More ❯

social media channels. What you’ll be doing: Be the first point of contact for customers, handling calls, triaging requests, and providing updates. Become a superuser of JobLogic (our service management software) to log client details, allocate engineers, and keep jobs running smoothly. Process invoices, order materials and liaise with suppliers. Master SharpSpring (CRM system) to manage customer … to Thursday 8am – 5pm, Friday 8am – 1pm Benefits: Performance bonus reviews. Supportive working environment. Future progression: A full-time role on completion, with clear career pathways into office management, customer service leadership, or operations. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by More ❯