6 of 6 Permanent ITIL Jobs in Glasgow

review and improve internal processes to drive efficiency and performance. Manage relationships with third-party suppliers, monitoring their performance and resolving issues promptly. Support alignment of delivery processes with ITIL and Mitel's internal frameworks and standards. Requirements: Proven experience in service delivery management, project management, or a similar role within a fast-paced environment. Strong understanding of IT service More ❯

ownership for your own development, including taking proactive steps to improve and maintain your skills, knowledge, and behaviours. To display collaborative behaviours and excellent verbal/written communication skills. ITIL Service Management awareness (Incident, Change and Problem Management processes). The self-motivation and desire to keep knowledge current in regards to database technologies including but not limited to Oracle More ❯

Nice to have (but not essential) Experience of working in an application support role Quality Assurance certification and experience/knowledge of web testing methodology Experience/knowledge of ITIL • Understanding of LAN/WAN technologies - TCP/IP, Ethernet, ADSL, VPN etc. Experience/knowledge of Kerridge/Rev8 DMS Application At Arnold Clark, we are adopting SFIA Version More ❯

What We're Looking For Proven experience leading service delivery or operations functions in a tech-driven environment. Strong knowledge of Microsoft Azure (cost management, monitoring). Familiarity with ITIL frameworks and ITSM tools (Halo or similar). Experience implementing automation and AI within service management. Data-led mindset with hands-on experience using Power BI or similar tools. Excellent … stakeholder management and communication skills. Desirable: ITIL Certification Azure Certifications Financial services or SaaS experience Should the above sound like you, please send a copy of your latest CV for a confidential discussion Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

What We're Looking For Proven experience leading service delivery or operations functions in a tech-driven environment. Strong knowledge of Microsoft Azure (cost management, monitoring). Familiarity with ITIL frameworks and ITSM tools (Halo or similar). Experience implementing automation and AI within service management. Data-led mindset with hands-on experience using Power BI or similar tools. Excellent … stakeholder management and communication skills. Desirable: ITIL Certification Azure Certifications Financial services or SaaS experience Should the above sound like you, please send a copy of your latest CV for a confidential discussion Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and want to make a tangible impact, this role … is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and manage the full change lifecycle. Vendor Management: Own relationships … maturity, embedding structured processes and performance metrics. What We're Looking For Proven experience in IT Service Management , ideally within a transformation or complex environment. Strong knowledge of ITIL frameworks and governance best practices. Ability to lead major incidents and coordinate multiple stakeholders under pressure. Experience managing vendors and service delivery partners. A proactive mindset with a passion for building More ❯