16 of 16 Permanent ITIL Jobs in Glasgow

and non-technical stakeholders. A collaborative mindset and willingness to mentor junior engineers. Preferred Certifications Microsoft Certified: AZ-104, MS-900 Cisco Certified: CCNA, CCNP CompTIA: Network+, Security+, Cloud+ ITIL Foundation What you will get in return Be part of a forward-thinking team solving real-world technical challenges. Work on impactful projects that improve service delivery and customer experience. More ❯

mobile devices, configuration, and troubleshooting any issues. Experience in troubleshooting MS Windows 10, 11 as well as Office 365. Microsoft accreditations such as MCP and/or MCSE and ITIL would be advantageous. The role requires a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call More ❯

Vulnerability Scanning and management as well as Ethical Hacking (Penetration Testing) Ability to learn forensic techniques Ability to reverse engineer attacks to understand what actions took place. Knowledge of ITIL disciplines such as Incident, Problem and Change Management. Ability to work with minimal levels of supervision. Threat Hunting & Detection (IOC & IOA Analysis, TTP Profiling, Cyber Kill Chain) SIEM Fine-Tuning More ❯

Experience with virtualization technologies (VMware, Hyper-V). Excellent troubleshooting and problem-solving skills. Excellent working knowledge of monitoring solutions such as Zabbix. General Understanding of Security Policies and ITIL Processes (Incident/Change/Problem Management) Excellent working knowledge of Backup and Disaster Recovery products Desirable HND or Degree level qualification in Computer Networking or related field. Certifications such More ❯

continuous improvement, and demonstrating behaviours such as integrity, attention to detail, and proactive risk management to uphold security and service resilience. You have: A recognised service management accreditation. e.g. ITIL v4 Extensive experience of working within a Service Management role in a large, complex environment. A strategic and proactive approach to problem solving, looking at the big picture and how More ❯

Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Effective Communication Excellent Customer Service Skills Effective Team Player Attention to Detail Desired Skills & Product Experience Ticket Management to an ITIL Standard Service-Now IaaS VMware Storage SAN, S3, Cloud BaaS VM, File Database, Network Configuration DRaaS Zerto, SRM Networking Cisco/Fortinet Monitoring Office 365 This is a brilliant opportunity More ❯

or customer success in a cloud/MSP environment Highly accountable, able to pro-actively take ownership of issues, de-escalate disputes and reach positive outcomes Strong knowledge of ITIL (v4 certified) and cloud-managed services (e.g., Azure, VMware) Commercially astute, data-driven, and comfortable engaging with executive-level clients Experienced in leading and developing high-performing, cross-functional teams More ❯

with monitoring platforms (e.g. Nagios, Zabbix, SolarWinds, Prometheus) and ticketing tools. Excellent communication, time management, and decision-making skills. Desirable Background in the fintech or high-frequency trading sector. ITIL or other service management certifications. Experience with ISO27001, SOC2, or other regulatory/operational frameworks. Exposure to hybrid cloud environments (AWS, Azure, VMware, etc.). What We Offer Compensation & Benefits More ❯

Azure SQL skills Entra ID/Azure Active Directory skills Ability to support users/customers remotely Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such More ❯

. Strong stakeholder engagement and communication abilities. It's a bonus if you have but not essential Familiarity with ITAM and CMDB practices. ServiceNow experience. SAM certification (e.g., CSAM, ITIL, ISO/IEC 19770). Experience of working in the Banking & Finance sector Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time More ❯

legislation. To respect and adhere to the policies of Confidentiality and Data Protection. Participate in appropriate training and development activities. Any other reasonable duties commensurate with the post. Qualifications ITIL desirable Benefits and Rewards Up to 38 days holiday a year including bank holidays (pro-rata for part time staff) An contributory pension scheme - employer contribution 6% 3 x salary More ❯

understanding of UK/EU regulatory drivers (e.g., FCA/PRA Operational Resilience Policy, DORA, SYSC 8, PS 21/3, CP4/24) and relevant industry frameworks (COBIT, ITIL, ISO 27001/22301, NIST CSF). Strong analytical skills with the ability to translate complex technical issues into clear, business-focused recommendations. Possession of strong team working and leadership More ❯

ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to support client onboarding and service transitions Contribute to business continuity and out-of-hours support planning What … Youll Bring: Proven experience leading a high-performing IT Service Desk or support function Strong understanding of ITIL principles and service management best practices Excellent communication and stakeholder management skills Ability to lead under pressure in a fast-paced, client-facing environment Experience working in cloud, infrastructure, or data centre environments is highly desirable Technical background (e.g. Windows, networking, monitoring … tools) is a plus ITIL certification or relevant management qualifications preferred Benefits: 33 days annual leave 4 x Death in Service Benefit Contributory Pension Scheme (5% Employer, 5% Employee) Apply now for an immediate interview. More ❯

build and maintain CI/CD pipelines for zero-touch deployments is crucial for ensuring smooth and efficient software delivery. Some other highly valued skills may include: Familiarity with ITIL Framework - Knowledge of ITIL practices can help in managing incidents, changes, and service requests effectively. Agile/Kanban Experience - Experience working within Agile or Kanban teams will be beneficial for More ❯

Neurons or Service Manager or any ITSM platform. (Lead criteria) Strong technical troubleshooting skills. (Lead criteria) Experience of modern coding and development standards, practices, and techniques with UCD focus. ITIL framework knowledge and an understanding of service management principles, including Continual Improvement. Ability to facilitate technical workshops and requirement discussions with stakeholders of varying level of seniority and technical skill … Understanding of information security, system design and support. Understanding of database and server technologies. Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols. Experience with APIs is desirable. ITIL 4 certification. Behaviours We'll assess you against these behaviours during the selection process More ❯

Oversight Analyst – IT Glasgow Hybrid working, 2 days a week in the office We’re partnering with a specialist financial services business headquartered in Glasgow to help them find an Oversight Analyst – IT. This is a key opportunity to join More ❯