1 to 25 of 47 Permanent ITIL Jobs in Glasgow

including MITRE ATT&CK, NIST, and CIS.Strong communication, analytical, and presentation skills.Solid understanding of network traffic flows, vulnerability management, and penetration testing principles.Knowledge of ITIL processes (Incident, Problem, Change Management).Ability to work independently and thrive in a 24/7 on-call environment.Education & Experience3–5 years’ experience ...

What We’re Looking For: 3+ years’ experience in a similar IT support or site analyst role. Strong understanding of IT Service Management (ideally ITIL frameworks). Hands-on experience supporting Microsoft Windows 11, Office 365, Intune & Azure Confident communicator with a user-focused approach – able to explain technical matters ...

NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and thrive in a 24/7 on-call environment. Education & Experience 3-5 years' experience ...

improvement initiatives. Analytical mindset with experience in data interpretation, reporting, and trend analysis. Understanding of SLA/KPI frameworks and service management principles (e.g., ITIL desirable). Key Competencies Calm and decisive under pressure Highly organised with strong attention to detail Clear and confident communicator Proactive problem-solver Strong commercial ...

services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance in accordance with ITIL best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problem management and Reporting. • To establish and assure the required ...

experience with ServiceNow UI, navigation, standard tables/forms, Flow Designer, and core modules (ITSM, CSM, or HRSD). Methodologies: Strong background in ITIL/ITSM processes and Agile/Scrum delivery frameworks. Tooling: Proficiency with Jira, Confluence, Microsoft Visio/Lucidchart, and ServiceNow Agile Engine. Skills: Strong analytical, communication ...

demonstrating Atlassian-based solutions to senior business and technology stakeholders.Strong understanding of IT Service Management (ITSM) and Enterprise Service Management (ESM) principles, frameworks (e.g., ITIL), and best practices.Experience translating technical requirements into tangible roadmaps and plans.Strong understanding of ITSM processes (Incident, Problem, Change, Request Fulfilment, Knowledge Management), Agile methodologies ...

satisfaction of the customerPossess excellent customer communication skillsHave experience of producing and updating technical documentation to a high standardBe experienced working within ITIL framework particularly around change controlWhat we do for you:At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. ...

user adoption programmes.QualificationsThe ideal candidate will be degree educated in a relevant discipline or possess equivalent professional experience.Professional certifications would be highly advantageous, including:ITIL FoundationMicrosoft Azure Administrator AssociateServiceNow Certified System AdministratorRelevant IT apprenticeship qualifications and/or technical certificationsKey CompetenciesStrong application support and systems administration experience within a technology ...

continuous delivery tooling (for example, Artifactory, Git, Kubernetes)Desirable CriteriaWorking knowledge of Agile deliveries, collaborative tooling and techniques, including Jira and KanbanWorking knowledge of ITIL 3 or 4 processesUnderstanding of government or public sector technology requirements Additionally, you will be expected to be included in a 24x7 on-call rota ...

improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support service transition … Computer Science, Information Technology, or related field. Proven experience as an ITSM Consultant or similar role, preferably in consultancy environments. Strong knowledge of ITIL framework (ITIL v3 or ITIL 4 certification preferred). Experience with SERVICENOW Excellent analytical, problem-solving, and communication skills. Ability to manage multiple projects and priorities ...

tools and processes (e.g., Apache NiFi, Talend, Informatica)Security: Data Privacy, Data Protection & Encryption frameworks & governanceEnterprise Architecture Frameworks: TOGAF, Zachman; familiarity with ITIL processes.Additional Helpful Skills:Cloud Platform Awareness: One or more of AWS, Azure and/or GCPAutomation & IaC: Terraform, Ansible, Puppet; CI/CD pipelines (Jenkins, GitHub Actions ...

/or CTAFamiliarity with Discovery and Service Mapping approachesFamiliarity with GenAI/Agentic AI/NowAssistCertified in Prince2 and/or Agile disciplinesCertified in ITIL v3/4 Foundation or higher certifications.Demonstrates thought leadership across one or more of our sectors industries.Life Science & Health care (HCLS),ConsumerEnergy, Resource and Industrial ...

platform architecture design, security and role model design, integration assessment, mobile strategy Leading the team in development of the systems implementation and integration. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support service transition … Computer Science, Information Technology, or related field. Proven experience as an ServiceNow Developer or similar role, preferably in consultancy environments. Strong knowledge of ITIL framework (ITIL v3 or ITIL 4 certification preferred). Excellent analytical, problem-solving, and communication skills. Ability to manage multiple projects and priorities effectively. Experience ...

level agreements, Asset management etc)Familiarity with information management practices, system development life cycle management, IT services management, infrastructure and operations, and EA and ITIL frameworksTechnical IT (security, transaction processing, user interface, data management, Operating Systems Services)Ability to design innovative solutions whilst adhering to strong security constraints.Experience ...

development of business architecture and analysis capabilities**Key Skills & Qualifications****Education*** Degree in Business, Information Systems, or related field* MBA or relevant certifications (PRINCE2, ITIL, BA Diploma) are a plus**Experience*** 10+ years of experience in Business Architecture/Business Analysis/IT transformation* Strong understanding of ERP systems ...

facing communication skills. Multi-lingual capability highly preferred. Desirable Skills & Qualifications Microsoft SC-200 or SC-100. CISSP, CISM, or equivalent certifications. CREST certifications. ITIL Foundation or service management experience. Experience with Google SecOps or other enterprise-grade SIEM/analytics platforms. Why Join Us? We're looking ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

lead distributed, multi-supplier teams.Strong commercial judgement, communication and problem-solving skills.Consulting experience and knowledge of Agile delivery methods.Desirables:ServiceNow, programme management or ITIL certification.Experience developing market propositions, thought leadership, bids and go-to-market activity. Track record of delivering programmes across multiple organisations, suppliers or geographies.Experience in consumer, energy ...

make a difference and for building the business and reputation of the practice.Desirable experienceCertified in Prince2 and/or Agile disciplines or equivalent.Certified in ITIL v3/4 Foundation or higher, or equivalent certifications.Certified ServiceNow System Administrator and Application Developer or equivalent.Certified ServiceNow Implementation or equivalent.Certified Technology Architect or Master ...

operating models and service roadmaps.Experience managing budgets, forecasting and delivering value for money.Experience managing suppliers and commercial relationships to achieve service outcomes.Desirable CriteriaKnowledge of ITIL v4 or equivalent service management frameworks.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from ...

complex and demanding stakeholders in a collaborative way.Analytical and reporting skills, outcome focused and evidence ledCommercial awareness and structured decision makingDesirable Criteria:Knowledge of ITIL 4 practices, value streams and service management principles but not essential and you will be provided with training.Further Location InformationPlease ensure that you only apply ...

Advisory Boards (CABs), governance reviews, and approval processes Proven ability to coordinate across multiple stakeholders and technology teams Strong reporting, documentation, and analytical skills ITIL Foundation (or equivalent) certification desirable Experience within large-scale, regulated enterprise technology environments Details Location: Glasgow — 3 days/week in office, or open ...

with stakeholders to realise benefits. You will navigate complex service delivery, manage relationships with suppliers, and drive continual improvement while adhering to security and ITIL practices as required. #J-18808-Ljbffr ...

configurations across ITSM, CSM, or HRSD. You will facilitate workshops, maintain the sprint backlog, design UAT, create reports, and drive adoption while applying ITIL/ITSM and Agile practices. #J-18808-Ljbffr ...