Service Desk Operations Manager
- Location
- Glasgow, Scotland, United Kingdom
Managed Services Service Desk Operations capability across multiple enterprise customer environments. This is a senior operational leadership role responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support … Service Desk, Desktop Support, or End User Computing (EUC) operations. Experience managing operational support teams and building high-performing service functions. Strong understanding of ITIL-aligned Service Management practices. Demonstrable experience across: Incident Management Major Incident Management Service Request Fulfilment Escalation Management SLA and KPI Management Queue Management Experience ...