7 of 7 Permanent Knowledge Management Jobs in Glasgow

organisations to maximise their business potential. We have an exciting opportunity for a Workspace Analyst to join our team in Glasgow! Team Purpose: The team provides 3rd line Endpoint Management for multiple international customers, focused on the areas of: Windows endpoint and mobile device management: update and software deployment, configuration management and operating system deployment. MS Intune … product family management: maintenance and upgrading of Microsoft Configuration Manager (MCM), management of Intune. Microsoft 365 service components management, with a focus on security (Microsoft Defender). Software packaging: creation and maintenance of application packages All Incidents and Requests are to be resolved within SLA as exceeding these would have impact on our customer’s ability to … to prescribed schedules and procedures Manage and support customer M365 environments aspects related to Microsoft Defender. Manage and support customer Azure Virtual Desktop environments including aspects related to image management, profile management, .... Participate in service introduction calls based on your customer knowledge. Suggest improvements to operations and customer configuration based on your handled tickets. Document issues and More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is ideal for … someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development and responsibility. You More ❯

telephone and technical skills, ensuring that service targets. Responsibilities · Follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current processes. · Responsible for IT knowledge management to ensure the necessary information is up to date and available to the right people at the right time to maximize first time fix & arrange ad-hoc … or project training when necessary · Ensure all relevant support documentation of supported systems & applications are available and up to date to ensure agents have necessary knowledge at their fingertips. · Provide excellent technical support skills · Maintain a detailed understanding of Service Desk working practices and procedures essential. · Maintain personal KPI's in line with objectives by maintaining required work. Experience More ❯

initial triage checks and informing relevant technical resources Creation of training manuals and FAQ materials for easy-access end-user guidance Documenting processes and procedures while maintaining service desk knowledge management Engagement and collaboration with internal departments to ensure that customer needs are met and best-in-class service is maintained Keeping informed of advancements in company's … 1st line Service Desk Analyst, you will have: At least one or two years’ experience in an IT performance analysis and end-user support role In-depth and current knowledge of computer programs and hardware Good proficiency in customer relationship management (CRM) and task management software Strong customer service and soft skills Exceptional analytical and problem-solving … skills Advanced collaboration, communication, and interpersonal skills Excellent organizational and time management skills About the rewards The hours of work operate on a rotational pattern of early and late shifts, Monday to Friday. Early shift: 8am-4pm; Late shift: 2pm-10pm. The salary ranges from £25,000 to £30,000 per annum depending on experience, plus a competitive bonus More ❯

making by gathering, analysing and communicating data relating to the costs and benefits of delivering various cutting-edge services Sharing your expertise through the creation of thought leadership and knowledge management Supporting Capgemini Invent's market offerings by writing propositions that reflect our position as a leading public sector management consultancy As part of your role you … the provider sector A passion for the Public Sector and a keen interest in making a positive difference for society Experience of designing and leading large scale, complex programme management and transformation initiatives in the Public Sector Business development experience in the whole sales lifecycle form lead origination to contract signature Commercial and risk expertise including Legal, Data Protection … and Business Risk Management Ability to lead toward outcomes based on relevant tools and techniques: such as strategic and/or detailed operating model design, customer journey mapping, process mapping, agile techniques, business architecture, organisation design, organisation sizing, governance, role design or the development of business cases Experience of proposition building and delivery. Need To Know At Capgemini we More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

offer a great work environment, competitive salaries, career opportunities, and a wide range of benefits. Your role will focus on integrating best practices from software development into scientific data management to drive NPL's Scientific Digital Transformation. Working alongside leading scientists at NPL and our partners in academia and industry, you will help advance research by creating optimal data … pipeline, from configuring data sources to integrating analytical tools. Responsibilities include developing data architectures, protocols, and software tools to promote the FAIR principles (Findable, Accessible, Interoperable, Reusable) and enabling knowledge representation and reasoning. We seek self-motivated individuals capable of supporting the data needs of multiple teams and platforms. You will be involved in a range of knowledge management projects across different science and industry domains, such as: Developing ontologies to support automation in advanced manufacturing Creating data structures and storage architectures for advanced materials Defining data quality metrics for medical datasets used in machine learning Building information models to represent scientific experiments Improving research data processing through automation, scalability, and infrastructure redesign The NPL Data More ❯