7 of 7 Permanent Knowledge Management Jobs in Glasgow

decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration. Collaborate with … Security to ensure all processes and tools meet best practice, security, compliance, and audit standards. Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major ...

Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support‐handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery … Engineering. Drive problem management: spot recurring incidents and work with Engineering to remove root causes permanently rather than firefighting. Represent the support and customer view at the weekly Change Advisory Board, and keep knowledge management current so learnings, workarounds and known errors are reused. Performance & improvement ...

Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support-handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery … Engineering. Drive problem management: spot recurring incidents and work with Engineering to remove root causes permanently rather than firefighting. Represent the support and customer view at the weekly Change Advisory Board, and keep knowledge management current so learnings, workarounds and known errors are reused. Performance & improvement ...

against standard ServiceNow out-of-the-box (OOTB) capabilities to minimise custom code. Map workflows across core modules including Incident, Problem, Change, Request Fulfilment, Knowledge Management, and Service Catalogues. Conduct gap analysis to identify automation opportunities, process bottlenecks, and continuous improvement areas. Implementation, Testing & Adoption Partner with ServiceNow … User Acceptance Testing, and track defect resolution prior to release deployment. Build end-user reports, dashboards, operational guides, and training materials to support change management and platform adoption. Experience: 3+ years as a Business Analyst, with at least 2 years dedicated to ServiceNow platform delivery. ServiceNow Exposure: Hands ...

Synechron in Glasgow is seeking an Agile Service Delivery Manager to lead the delivery of strategic technology initiatives within a Secrets Management function. You will coordinate global squads, apply Agile and hybrid methodologies, perform Scrum Master duties, and drive governance, reporting, and knowledge management across cloud, Kubernetes … cybersecurity. The ideal candidate has 5+ years of Agile delivery experience, strong stakeholder management and communication skills, and hands-on #J-18808-Ljbffr ...

problem and change processes to ensure fast, high-quality resolutions for a global customer base. The role blends hands-on technical troubleshooting with service management discipline and external-facing guidance. You will drive continuous improvement in workflows, escalation paths and knowledge management, collaborating with Service Delivery ...

transformation through innovation, expertise, and agility. With more than 16,500 professionals across around 60 offices in over 20 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering. Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored … protected by law. Job Description: We are seeking an Agile Service Delivery Manager to lead the delivery of strategic technology initiatives within a Secrets Management function. Key Responsibilities: Lead delivery across multiple global technology squads and projects. Manage end-to-end delivery using Agile and hybrid methodologies. Perform Scrum ...