1 of 1 Permanent Network Monitoring Jobs in Glasgow

of our VoIP/Cloud and MS Teams calling platforms. Handle inbound calls from customers requiring technical support. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely and on client sites If unable to resolve at first contact, triage the incident/request and escalate to our partners. … Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information. Visit customer sites to diagnose and repair VoIP services as needed. Support internal … experience with VoIP technologies, SIP messaging, call flows, and packet capture analysis. Networking Skills: Strong understanding of IP networks, TCP/IP, and troubleshooting network-related issues. Customer Service: Demonstrated experience in a customer-facing role with excellent verbal and written communication skills. IP PBX Systems: Familiarity with IP More ❯