IT Service Desk Administrator
- Location
- Glasgow, Scotland, United Kingdom
About The Role Summary You will be responsible for overseeing the delivery of hardware provisioning and all Joiner/Mover/Leaver (JML) processes within the Service Desk function. Key Responsibilities Service Desk Admin Operations Oversee the handling of hardware and account‐related service requests, ensuring they … prioritise ticket queues relating to hardware, access, and user lifecycle tasks. Hardware & Asset Management: Manage provisioning, configuration, deployment, returns, refresh, and secure disposal of IT hardware. Maintain accurate asset management records and ensure appropriate controls, audits, and reporting. Coordinate procurement activities, liaising with suppliers where required. JML & Account Administration ...