5 of 5 Permanent Root Cause Analysis Jobs in Glasgow

investigations into complex incidents escalated by L1/L2 analysts. Use QRadar and other SIEM tools (Splunk, Sentinel) to detect, investigate, and respond to security events. Perform detailed forensic analysis, root cause analysis, and malware investigation. Lead incident response activities end-to-end, ensuring containment, eradication, and recovery. Develop, refine, and own SOC use cases, runbooks … knowledge and hands-on expertise with QRadar (other SIEM exposure beneficial). Solid understanding of DFIR principles, vulnerability management, and ethical hacking. Strong grasp of network traffic flows, malware analysis, and reverse engineering. Excellent written and verbal communication skills for client interaction and reporting. Ability to work independently, lead investigations, and mentor team members. Eligible for or holding SC More ❯

Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver More ❯

Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through effective problem management. … Facilitate root cause analysis and methodologies. *Ensure effective problem resolution through collaboration. *Ensure accurate problem records and known errors. *Organise and chair meetings related to the practice. *Provide problem training and guidance to resolution teams. *Provide reports and metrics on problem activities. *Audit problem activities. *Continuously improve problem processes by identifying, proposing, and implementing improvements. Background Senior More ❯

Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Experience with vSphere. A solid understanding and experience with Citrix. Qualification in an IT More ❯

in a contact centre, business improvement role. Knowledge and understanding of the ISO Standards and audit procedures Experience of risk management/frameworks. Proven track record of using insights, root cause analysis (RCA) and analytics. Ability to establish and maintain effective working relationships with co-workers, managers and clients. Have the ability to produce both detailed reports More ❯