4 of 4 Permanent Service Analyst Jobs in Glasgow

This role supports reliable IT and Operational Technology (OT) services across SSEN Transmission through reporting, governance, stakeholder engagement and escalation management, while helping improve service processes alongside project and programme activity. You willManage customer incidents and requests through resolution, using trend and root-cause analysis to prevent recurrence. Analyse … report on IT/OT services for the Service Delivery function. Produce tailored service reports and communications for customer review meetings. Analyse IT/OT services to identify key issues, operational risks and improvements. Support continuous service improvements across internal, group and third-party IT providers. ...

Service Desk Analyst - Telephony, Avaya £market rate (Inside IR35) Glasgow (5days onsite) 3/6 months initially This role will provide technical support for telephony services, covering hardware and software faults, installations, moves and changes, system maintenance, call recording and contact centre applications. Key Responsibilities Resolve telecoms-related … service desk incidents and technical issues. Support telephony installations, moves, changes and site audits. Maintain telecoms documentation, configuration records and databases. Configure and support Avaya Communication Manager, NICE Call Recording and Avaya Contact Centre. Assist with upgrades, rebuilds and system changes. Manage user access and provide technical support ...

Are you looking for a role where you can make a real impact by helping an organisation get the very best value from its software? You'll join a supportive team where you'll play ...

family. Working Pattern: Permanent | Full Time | Flexible First options availableThe roleThis role forms part of a team that designs, develops and delivers a Service Management framework, with a focus on enhancing the end-to-end service value chain. You will turn performance information from across … service value chain into clear, practical insight that supports decision-making, continual improvement and an improved digital experience. You will work with stakeholders to identify performance information needs, analyse trends, bring together inputs from across teams and functions, interpret findings and communicate insight to build shared understanding and inform ...