10 of 10 Permanent Service Delivery Manager Jobs in Glasgow

IT Infrastructure & Service Delivery Manager On-site | £50,000–60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an … experienced IT Infrastructure & Service Delivery Manager to lead a global IT support function. You’ll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You’ll Do: Lead a global IT service desk team Coach and develop … junior IT staff — technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects — from scoping to delivery — using influence and More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

Join to apply for the Service Delivery Manager role at Mitel Join to apply for the Service Delivery Manager role at Mitel Get AI-powered advice on this job and more exclusive features. At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will … will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. The Service Delivery Manager is responsible for ensuring the effective delivery of contracted services to customers, owning the service and operational relationship. They manage service performance … lead regular service reviews, oversee incident and problem resolution, and drive continuous improvement. They also play a key role in contract retention and value realisation. The role ensures customer satisfaction, SLA adherence, and alignment between service operations and business needs. Responsibilities Ensure contractual service levels are met or exceeded, with proactive monitoring and issue management. Lead regular More ❯

customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways. Responsibilities Description of Role Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and … Service Levels. As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North Service Delivery Manager will be expected to maintain excellent customer relationships, a deep client understanding and technical awareness of key supported systems and be able to identify customer issues and needs and work with the More ❯

The team you'll be working with: SOC Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. This vacany is hybrid variabe based in Glasgow. About Us NTT DATA is one of the world's largest Global Security … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you will be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to … teams. Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly More ❯

and as such have strong relationships with some of the world’s leading manufacturers which include Mitel, Panasonic, Lexmark, Toshiba and many more. We are currently recruiting for a Service Delivery Manager to join and manage our Service, Billing and SOP Team within the Glasgow Head Office. Reporting to the Group Service Director, the Service Delivery Manager will assist in the smooth running of our busy Service, Billing and SOP Departments. Main duties will include, but are not limited to, the following: Identify additional areas for profitable delivery Ensure accurate and transparent reporting Ensure processes are in place and working effectively to deliver customer satisfaction Lead the engineering teams effectively … equipment Carry out checks to ensure that engineers are treating NCS products, equipment, and their personal safety in line with company policies Follow up all client escalations relating to service engineering issues and quality of delivery as required Ensure Engineers are fully trained and compliant by managing a training and competencies matrix Identify training needs across all divisions More ❯

Scottish Vaccination and Immunisation Programme, working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific, and analytical staff as part of … the Vaccination and Immunisation Division to contribute to the safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate: You will have strong communications and presentation skills, with the ability to use these … and mediate in an often challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An ability to take the initiative More ❯

Join to apply for the Service Delivery Manager - Glasgow role at GAP Group Limited 5 days ago Be among the first 25 applicants Join to apply for the Service Delivery Manager - Glasgow role at GAP Group Limited Get AI-powered advice on this job and more exclusive features. About The Role The Role Our … Events Division combines the expertise of all GAP divisions to provide a one stop shop to supply the Events industry across the UK with all their equipment requirements. The Service Delivery Manager will support the operational team to ensure the seamless execution of event contracts. The main focus of the role will be to drive efficiencies and … improve the overall service delivery within the division. You will assist with daily operational activities including logistics planning, team scheduling and resource allocation and provide direct support to the operations team in resolving operational challenges, ongoing issues and queries. You will be the point of contact for depots, ensuring clear communications and accuracy in the allocation of resources More ❯

Role - Train Service Delivery Manager ( Shift & Relief) Location - West of Scotland Signalling Centre, Springburn, Glasgow With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving … employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035. Not your average role.... Due to a review of our service delivery model, ScotRail's Control function is looking for an additional 12 Train Service Delivery Managers to join their team. Train Service Delivery Managers … continue to run with minimal disruption through the effective assessment and mitigation of unplanned events including adverse weather, network issues and train delays. During times of disruption, the Train Service Delivery Manager will develop and implement a customer-driven contingency plan and engage with both internal and external stakeholders to effectively deliver this within strict timeframes. What More ❯

Job Responsibilities • Oversee the successful delivery of multiple enterprise projects, ensuring adherence to project timelines, budgets, and quality standards. • Manage project teams, providing guidance, coaching, and support to ensure project success. • Collaborate with cross-functional teams, such as operations, pre-sales and sales to ensure seamless project execution. • Develop and maintain project plans, tracking progress and resolving any issues … or risks that may impact project delivery. • Contribute to the development and implementation of strategies to improve project delivery efficiency and cost-effectiveness. • Proactively identify, assess, and mitigate project risks, ensuring appropriate governance and compliance measures are in place. • Stay abreast of industry trends, regulations, and best practices, applying this knowledge to drive project success. • Collaborate with client stakeholders … to improve project profitability, including cost optimization and revenue enhancement. • Track project performance against budget and identify areas for improvement. Qualification & Experience • At least 5 years of experience in service delivery management or related roles, with a focus on delivering multiple projects. • Proven experience managing large-scale projects in the public sector. • Strong customer engagement and relationship management More ❯