6 of 6 Permanent Service Design Jobs in Glasgow

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

of our office locations - Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. About the job Job summary Bring your expertise to the heart of public service transformation and shape digital experiences that support the UK's journey to Net Zero. Ofgem is looking for a Senior Interaction Designer to lead the creation of user-centred … sustainability. Ofgem is developing an innovative digital platform that will enable cross-party working with a range of vital operations. You'll contribute to the delivery of the digital service, playing a critical role in the design of intuitive and accessible solutions that support regulated businesses and the wider public. It's a chance to shape design direction, lead high-impact projects, and help build services that really matter. You'll have the chance to influence design across multiple or highly complex services, setting the standard for user-centred development. You'll be getting involved with prototyping using a new design system, developing accessible, inclusive experiences that deliver on user needs. In addition to More ❯

computing infrastructure services within the College of Medical, Veterinary and Life Sciences within the University of Glasgow, part of an overall portfolio of activity of Research Computing as a Service within the College (MVLS-RCaaS). Research computing infrastructure services provide an essential foundation for the College's world-changing research agenda. The post-holder will be responsible for … strong and productive relationships with research, technology and University senior leadership stakeholders. The post is based in and closely associated with the broader, University wide Research Computing as a Service (RCaaS) function, part of the Information Services directorate. The postholder will work closely within the College and in partnership with this core team to ensure coherence and harmonisation between … of research computing infrastructure. 4. Through a range of outreach and engagement activities develop and maintain a clear understanding of MVLS researchers' computing infrastructure requirements and align these with service design, provisioning and evolution, working with the MVLS-RCaaS and general University RCaaS teams to ensure their sustainability. 5. Work with relevant colleagues in MVLS, MVLS-RCaaS, RCaaS More ❯

understand the unique challenges and opportunities facing Financial Services and the sectors within it, from evolving customer expectations to emerging sectors like Fintech and Insurtech. Human-centred approach: We design solutions that put people at the heart of transformation, driving sustainable change and unlocking workforce potential. Data-driven insights: We don't rely on intuition and leverage data and … decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Future Organisation team collaborates with clients to design organisations and workforces that are fit for the future. We build adaptable, connected, modern businesses supported by data-driven insight and workforce analysis and understanding. Lead complex, large-scale … digital banking, new risk models, and innovative distribution channels. As an Associate Director, you will: Lead complex, large-scale transformation projects for leading Financial Services organisations, focusing on organisational design, transformation and the workforce changes required. Solve complex business challenges by providing data-driven recommendations and leveraging industry best practices. Manage and mentor multi-disciplinary teams to deliver exceptional More ❯

/CD pipelines, testing frameworks, and tooling Support knowledge transfer and mentor colleagues Collaborate across technical and non-technical teams to deliver scalable digital solutions Work with UX/service designers to ensure accessible, user-friendly interfaces Essential Skills & Experience: Strong experience with React, TypeScript, Redux, NodeJS, HTML5, CSS3, Webpack Solid understanding of RESTful APIs, unit/integration testing … and CI/CD tools (e.g., Jenkins) Familiar with best practices such as SOLID principles, clean code, and microservice design patterns Confident communicating complex technical concepts to non-technical stakeholders Experience mentoring or supporting knowledge sharing within a team Desirable Skills: Experience building accessible web apps (WCAG compliance) Exposure to other JavaScript frameworks (e.g., Angular, Vue) Java 8+ experience More ❯

team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify … key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. Create and maintain dashboards and reporting suites using tools such as Power BI, Tableau, or similar. Collaborate with digital, CRM, and service design teams to feed insights into service personalisation, campaign … targeting, and ongoing customer experience improvements. Work with external service delivery partners to define customer data requirements and support continuous optimisation efforts. Apply A/B testing and experimentation techniques to support data-led decision making. What we're looking for: Strong experience analysing relational databases and performing data mining, using SQL, Python, R or similar. Solid background in More ❯