2 of 2 Permanent Service Desk Analyst Jobs in Glasgow

We're working with a well respected global business to help them grow their evening IT Service Desk team in Glasgow. This is a great opportunity for someone who enjoys solving tech issues, thrives on providing great service, and wants a clear path to progress within a large IT function. You'll be the first line of … for You? 25 days holiday + public holidays Matched pension up to 8% 5% shift allowance on top of base salary Supportive and well structured team Career progression senior analyst roles or specialist areas (network, security, etc.) Training and certification support available The Process It's a two stage interview process, one virtual, one in person. They're keen More ❯

ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (IaaS, Backups, Storage, Disaster recovery, Networking). Were looking for a candidate who can take ownership of incidents and tasks assigned to their department, while also following up … taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of first and second-line technical support to internal and external customers, maintaining service levels Performing daily health checks of cores service platforms Performing regular maintenance and patching of core service platforms Creating and maintaining technical knowledgebase documentation Required Skills & Qualifications … Full UK Drivers license Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Effective Communication Excellent Customer Service Skills Effective Team Player Attention to Detail Desired Skills & Product Experience Ticket Management to an ITIL Standard Service-Now IaaS VMware Storage SAN, S3, Cloud BaaS VM, File Database, Network Configuration DRaaS Zerto, SRM Networking Cisco/Fortinet Monitoring Office More ❯