3 of 3 Permanent Service Desk Analyst Jobs in Glasgow

IT Service DeskAnalyst , Glasgow, 35k Your new company An excitingopportunity for an experienced IT Service Desk Analyst to join a successful professional services organisation and help them shape their service deskoperations. This company hasbeen operating for more than 50years and works with many leading organisations … and beyond, They employ around 500 staff and have a modern HQ office in Glasgow city centre. Your new role Working closely withthe IT Service Desk Manager, you will ensure that effective support is providedacross IT operations and the service desk operates efficiently and gives a … high quality service and confidence to the business. You will haveexperience operating within an ITIL environment and be confident working under key servicemetrics such as time, success rates and customer satisfaction. You will be the main point ofcontact for any IT and service issues across the organisation. It More ❯

Application Service Desk Support Analyst Location: Glasgow Contract Type: Permanent Our financial services client, are looking for an ambitious IT professional to join their team. Key Responsibilities: Manage daily operations of business applications. Handle calls and tickets from Outsourcers/users. Maintain supplier relationships. Support incident management … optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist: Associate (Office 365). Experience with ITSM tool - Service Now. Background in application support, service desk, and/or maintenance teams Excellent customer service and communication skills. Strong analytical and More ❯

and leading provider of enterprise software in the Business Resilience Market. We provide software for Business Resilience to world leading brands along with a service that helps our customers execute their vision for success through Resilience. We are well known for our Service to our clients and our … powerful tool on the market. What are we looking for and what will you be doing? We are looking for a Multi lingual Customer Service Analyst to join our Service Delivery Team to support our clients internationally. We are looking for someone who will be based in … on a day to day basis. It is important to take responsibility for each query and follow it through to resolution providing excellent customer service along the way. We are full of self-starters at C2, people with real drive, maturity and focus, so it’s important you are More ❯