12 of 12 Permanent Service Management Jobs in Glasgow

+ a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options availableThe roleService Management within Transmission Digital is a fast-paced environment. This role supports reliable IT and Operational Technology (OT) services across SSEN Transmission through reporting, governance, stakeholder engagement … escalation management, while helping improve service processes alongside project and programme activity. You willManage customer incidents and requests through resolution, using trend and root-cause analysis to prevent recurrence. Analyse and report on IT/OT services for the Service Delivery function. Produce tailored service reports ...

family. Working Pattern: Permanent | Full Time | Flexible First options availableThe roleThis role forms part of a team that designs, develops and delivers a Service Management framework, with a focus on enhancing the end-to-end service value chain. You will turn performance information from across … service value chain into clear, practical insight that supports decision-making, continual improvement and an improved digital experience. You will work with stakeholders to identify performance information needs, analyse trends, bring together inputs from across teams and functions, interpret findings and communicate insight to build shared understanding and inform ...

Zero Trust Network Access (ZTNA). Manage technical debt and ensure alignment with business goals. Operational Oversight: Provide leadership and operational oversight for network service delivery, including vendor and MSP management, infrastructure deployment, incident resolution, service performance, and continuous improvement. Act as a technical escalation point … major incidents and operational requests. Financial and Resource Management: Support financial planning, business case development, and resource allocation to ensure network services and projects are delivered effectively and aligned with business objectives. Daily Role: Balance approximately 60% strategic project and change activities with 40% business-as-usual escalations ...

supported, priorities are effectively managed, and technology services are delivered to a consistently high standard. This role sits at the intersection of people leadership, service delivery, and operational improvement. You will help create a culture of accountability and continuous improvement, while ensuring the team has the structure, direction … ensure incidents, changes and technical initiatives are delivered effectively. This is an excellent opportunity for an experienced IT leader with a background in infrastructure, service delivery, or technical operations who enjoys developing teams, improving processes, and making a visible impact within a global technology environment. What ...

cover IT support to all UK business users on site. Your responsibilities may include: Logging, troubleshooting, diagnosing and managing incidents Assisting with incidents & service requests Stock Management Laptop/desktop builds Software deployments Mobile phone deployments And much more What You Will Learn Throughout your apprenticeship, you will … develop knowledge and skills in: ServiceNow (Service Desk tool) Assisting end users with day-to-day issues Delivering excellent service to internal customers Working closely with colleagues across functions to collaborate effectively Core IT principles Service Management and troubleshooting IT Security fundamentals Apprenticeship Programme For this ...

technology and services provider as a 2nd Line IT Support Technician. Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within agreed SLAs, supporting project activities, and troubleshooting hardware, software, network, and peripheral issues. The position requires strong knowledge of Windows environments, networking … Active Directory, ServiceNow, and customer service, along with the flexibility to travel to multiple sites using a company-provided vehicle and a valid UK driving licence. Location: South Street, Glasgow, G14 0XN Contract Dates: 1 Dec 2026 to 03 May 2027 Pay Rate: An hourly rate, in-scope IR35 ...

technology and services provider as a 2nd Line IT Support Technician. Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within agreed SLAs, supporting project activities, and troubleshooting hardware, software, network, and peripheral issues. The position requires strong knowledge of Windows environments, networking … Active Directory, ServiceNow, and customer service, along with the flexibility to travel to multiple sites using a company-provided vehicle and a valid UK driving licence. Location: South Street, Glasgow, Contract Dates: 1 Dec 2026 to 03 May 2027 Pay Rate: An hourly rate, in-scope IR35, of £14.90 ...

making and continuous improvement. Manage stakeholder relationships across technical and business teams. Anticipate future technology trends and identify opportunities for platform enhancement. Promote product management best practice and contribute to wider communities of practice. Essential Skills & Experience Technical Expertise Candidates should demonstrate strong experience across four or more … build pipeline automation Tooling including: Helm Terragrunt Git ArgoCD Government cloud security standards: NIST OWASP CIS NCSC BASH scripting Python development RESTful microservices IT Service Management (ITSM) Leadership & Product Management Proven ability to lead teams in the design, implementation, administration and support of infrastructure services. Strong ownership ...

evolution towards SaaS. Developing DevOps and cloud capabilities, improving CI/CD, automation, platform reliability and software delivery. Providing leadership across IT operations, infrastructure, service management and business continuity. Overseeing cyber security strategy, risk management and compliance, including ISO 27001, alongside the selection and management … such as Claude, GitHub Copilot or AI agents to improve personal and team productivity, automate processes and introduce new ways of working. Excellent stakeholder management skills and the confidence to lead change within a growing, evolving technology environment. Experience transitioning traditional software products towards SaaS, implementing security operations partnerships ...

matching how the team works together. About the Client Our client delivers enterprise SaaS platforms for large organisations, implementing, configuring and extending leading IT service management and AIOps products for their customers. The business is growing quickly and is investing in its own talent, bringing successive graduate cohorts ...

matching how the team works together. About the Client Our client delivers enterprise SaaS platforms for large organisations, implementing, configuring and extending leading IT service management and AIOps products for their customers. The business is growing quickly and is investing in its own talent, bringing successive graduate cohorts ...

pipelines Infrastructure as Code Automation and scripting Kubernetes and/or container platforms Monitoring and observability DevSecOps practices Agile delivery Platform reliability and service management As a DevOps Engineer , you will bridges the gap between software development and IT operations, helping our clients team deliver applications and services ...