Technical Analyst
- Hiring Organisation
- NTT DATA
- Location
- Glasgow, UK
- Employment Type
- Full-time
team you'll be working with: The Technical Analyst will be responsible for 2nd line support, triage, and investigation of application issues. The role focuses on identifying whether reported issues are caused by user error, frontend (FE) defects, or backend (BE) defects, and ensuring clear, accurate information … common user errors and system weaknessesContribute to knowledge bases, FAQs, or guidance to reduce repeat issuesWhat experience you'll bring: Experience in application support, technical triage, or production support rolesStrong analytical and problem‐solving skillsAbility to read logs and interpret technical error messagesClear and confident written and verbal ...