Release and Assurance Analyst
- Hiring Organisation
- Claranet Limited
- Location
- Barnwood, Gloucester, Gloucestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
performance metrics Collaborate with key stakeholders to ensure all requirements are met Maintain a thorough understanding of: Products and services Key features and capabilities Customer needs and preferences Monitor service levels and performance, ensuring alignment with agreed Service Level Agreements (SLAs) Identify service issues and work cross-functionally … potential risks Conduct testing of products and services prior to release Support the development and implementation of service improvement plans Teams to Collaborate With Customer Experience & Managed Services – Ensure consistent delivery of high-quality service, proactively monitor customer needs, and incorporate feedback into future portfolio development ...