2 of 2 Permanent Customer Experience Jobs in Gloucester

Role We are looking for a customer-focused and proactive Service Desk Analyst to join Claranet’s Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You’ll play … part in delivering an excellent customer experience by resolving incidents efficiently, collaborating with internal teams and third-party suppliers, and continuously developing your technical expertise across our product portfolio. Key Responsibilities Ensure that the highest levels of service are delivered to Claranet’s customers Providing telephone and ticketing ...

relevant. Demonstrate a positive attitude and exhibit strong leadership qualities, inspiring confidence and collaboration within the team. What makes you a great fit: Proven experience in within telecom, IT, or related industries and knowledge of telecom products, connectivity solutions, and partner ecosystems Strong understanding of quoting tools, ordering systems … vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part ...