2 of 2 Permanent SLA Jobs in Gloucester

range of systems and services. You'll be responsible for resolving incidents and service requests, supporting hardware and software issues, and ensuring a high standard of customer service, within SLA's. Key Responsibilities: Provide front-line IT support to staff via phone, self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network More ❯

task will include: Support events - live, pre-records, dry runs, tests, and demos/or additional sessions as needed Ensure all events are delivered accurately within the established service level agreement Support our Investor Relations clients during events Keep up to date on all product function, trainings, and release dates Document and understand clients’ requirements while communicating to appropriate internal More ❯