7 of 7 Permanent Service Delivery Jobs in Gloucester

Job Title: Customer Service Advisor Location: Gloucester, GL4 We're searching for talented individuals like you! This could be the opportunity to begin building your new possible with us. FibreNest is the provider of ultra-fast, full fibre broadband, delivering 100% totally unlimited full-fibre optic internet to customers … we operate at FibreNest, from our Network Operating Team in the background, our customer facing Field Engineers and backed up by our Excellent Customer Service Team. What is the role? This is an exciting opportunity for a Customer Support Advisor to join the FibreNest Team at their Cheltenham office. … queries promptly, providing solutions where possible and in a timely manner. Keeping customers updated at timely intervals where follow-ups are required or making service engineer appointments. Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner. More ❯

2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! We're inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you'll be at the heart of providing essential hardware support to a prestigious government client. … security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you'll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a … multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If More ❯

provider, who provide support and funding firepower for our ambitious growth plans. Our vision is to be the best quality UK cyber security managed service provider. Role Overview As a Senior SOC Analyst, Technical Lead, you will work with a specialized and experienced team. Building and maintaining strong client … and be continuously monitoring, evaluating, and improving clients overall security posture. The successful applicant will have a strong background in security operations, excellent customer service skills, incident response, and threat hunting, as well as experience in managing and mentoring junior team members. You should also have experience in providing … exceptional service to customers and a strong passion for the cybersecurity industry. Your contributions will help drive the growth and development of our Security Operations Center (SOC). You will be part of the leadership team, contributing to the overall development of the SOC and assisting with decisions that More ❯

provider, who provide support and funding firepower for our ambitious growth plans. Our vision is to be the best quality UK cyber security managed service provider. Role Overview As a Senior SOC Analyst, Technical Lead, you will work with a specialized and experienced team. Building and maintaining strong client … and be continuously monitoring, evaluating, and improving clients overall security posture. The successful applicant will have a strong background in security operations, excellent customer service skills, incident response, and threat hunting, as well as experience in managing and mentoring junior team members. You should also have experience in providing … exceptional service to customers and a strong passion for the cybersecurity industry. Your contributions will help drive the growth and development of our Security Operations Center (SOC). You will be part of the leadership team, contributing to the overall development of the SOC and assisting with decisions that More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless service delivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft More ❯

management. The company partners with leading organisations to execute complex projects, leveraging cutting-edge technology and a skilled workforce to ensure efficient and reliable service delivery. MJ Quinn's customer-focused approach and dedication to sustainability have solidified its reputation as a trusted provider in the infrastructure services sector. More ❯