6 of 6 Permanent Service Delivery Jobs in Gloucester

About the Role Do you have excellent interpersonal and communication skills? Are you great at building relationships and interacting with stakeholders? If so, we're looking for a Senior Service Lead to join our team here at EDF in our Enterprise IT team! The Opportunity As a Senior Service Lead at EDF, you'll be responsible for ensuring … contract changes in accordance with agreed business requirements. You will work in collaboration with Enterprise IT Product Teams, multiple partners, multiple customer representatives and multiple agile teams to ensure service management best practice is built into all services and products offered and to continuously improve service reliability across enterprise-wide strategic platforms. Pay, benefits and culture Alongside a … to succeed. That's why we support you to pursue a career that's unique to you. Because success is personal. What you'll be doing As a Senior Service Lead you will champion your respective Business Unit's objectives, understand the key business processes and regulatory controls, what drives them, what their goals and operational targets are and More ❯

ICT Core Systems Service Manager Location: Gloucester/Cheltenham Contract: Permanent Salary: Up to £54,000 This role is responsible for managing and supporting the organisation's core systems, including the transition to their new platform. It involves overseeing service performance, ensuring system stability, and working closely with internal teams, suppliers, and stakeholders to deliver effective ICT services. … strategic direction and ensure alignment with organisational goals. Oversee the stability, efficiency, and availability of core systems. Support the transition to the new RMS platform. Collaborate with project and delivery teams to ensure smooth service integration. Engage with diverse stakeholders, partners, and suppliers. Provide expert consultation on service delivery and project implementation. What We're Looking … For: Proven experience in a Service Management role. Strong stakeholder management and communication skills. Experience working with external partners and suppliers. Ability to lead through change and manage complex service transitions. More ❯

accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical … and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are exactly More ❯

seamless device and application experience. Playing a key role in high-priority incident resolution and root cause analysis, ensuring continual improvement. Championing new technologies, tools, and methods that improve service delivery. We’d love to hear from you if you have: Proven experience managing enterprise-scale Azure and M365 platforms. A passion for innovation, automation, and technical problem-solving. More ❯

thinking and responsive team within the Mission Systems Business Stream. Day-to-day, you will help to enhance an existing busy team, bringing continuous professionalism and knowledge to the service provided to our prestigious customers. You will be leading and managing a small team in a customer-facing IT support role, ensuring high standards of service delivery More ❯

and maintained cybersecurity strategies aligned with industry standards. Built secure user devices and managed device integrity and anti-malware. Implemented proactive monitoring and automation tools for predictive operations. Drove service management improvements including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM, and … ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. Design and build secure user devices, including PC/laptop More ❯