3 of 3 Permanent Service Delivery Jobs in Gloucester

well as some weekend work. This role is a 35 hour working week. Purpose of this role To deliver outstanding service and support across our broadband, billing, and technical services. This includes a wide range of customer enquiries including account, product, billing, and basic technical diagnostics. Your key responsibilities … queries promptly, providing solutions where possible and in a timely manner. Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments. Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner. ...

newly created client account within a Secure environment. This is a build-from-the-ground-up position with responsibility for account leadership, delivery oversight, team development, and commercial growth. The role reports at executive level and offers a high degree of autonomy from day one. Key Responsibilities Lead … client and stakeholder engagement Grow existing contracts and identify expansion opportunities Support new business activity, including bid development and pipeline growth Work with delivery partners, suppliers, and recruitment channels to support capability needs Help define operating model, structure, and ways of working Ensure consistent delivery across all account ...

support a team of around 10 Network Engineers for a public sector organisation in Gloucester, with a primary focus on people leadership and service delivery. The role requires enough technical network knowledge to provide assurance, manage stakeholders, and act as an escalation point, without being hands … line manage and lead a team of approx. 10 Network Engineers, including performance management, coaching, and development. Set priorities, manage workloads, and ensure effective delivery of network services and projects. Act as escalation point for complex network issues and incidents. Ensure operational stability, resilience, and security of the network ...