IT Service Desk Technician
Gloucester, Gloucestershire, South West, United Kingdom
Data Careers
34K + a range of UK Employee Benefits including excellent Pensions scheme Key skills: Active Directory, Exchange, Windows 10/11, Intune, MS Office 2016 and 365, Outlook, SharePoint, ITIL Our client is a high-profile organisation with a successful Service Desk team delivering first class frontline support service to their Users. This is a hands-on role providing … in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network, and application issues. Support users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in the organisation's ITSM tool (IFS Assyst). Escalate issues in line with agreed processes and service levels. Visit … procedures. Skills and Experience: Proven experience in a Service Desk or 1st/2nd Line IT Support role. Strong knowledge of: Windows 10/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Excellent communication skills and a strong customer service approach. More ❯
Employment Type: Permanent
Salary: £30,000
Posted: