1 of 1 Permanent 1st Line Engineer Jobs in Gloucestershire

A fantastic opportunity has become available for a 1st Line Engineer to join the team within our Network Operations Centre. As a 1st Line Engineer you will be the first point of contact for customers raising support tickets, mainly via … our Helpdesk system within the Service Level Agreements. You will also provide support and administration for a variety of technologies. Your responsibilities as a 1st Line Engineer will be: Provide 1st/2nd Line support to clients via phone, email and remote … sessions as part of a shift rotation Maintain 1st line support tickets correctly and keep the customer updated with progress every day Monitor 1st line support ticket queue ensuring incidents are actioned before SLA Develop existing customer relationships and build a rapport with new More ❯