2 of 2 Permanent BT Jobs in Gloucestershire

job notes, install photographs, admin of stock, H&S recordings etc.). Required Qualifications and Experience: Similar Work: Demonstrable experience in a similar role. Working with businesses such as BT, Sky, Virgin Media, or similar would be advantageous. Lone Working: Those familiar with autonomous work yet collaborative when the situation demands. CSCS: A CSCS card holder and comfortable working More ❯

Date: 29th Oct 2025 Working Style: Hybrid- 3 days a week in office, 2 days from anywhere Why this job matters As a Technical Service Professional , you'll support BT's Digital Voice and Media Gateway platform-an essential component in replacing traditional PSTN lines with IP-based services. This role involves diagnosing and resolving service issues, collaborating with … with SIP, SDP, and RTP protocols, including call tracing and diagnostics. + Incident Management & Ticketing: Familiarity with jeopardy management, issue tracking, and resolution. + Cloud Communication Platforms: Knowledge of BT's voice platforms, order journeys, and operating models. + Service Management Tools: Experience with platforms like Jira, ServiceNow, or similar for issue tracking. + Automation & Scripting (Bonus): Understanding of … scripting or automation to enhance efficiency. Product Knowledge: Understand the products and services that BT provide and how our customers utilise them. What's in it for you 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% Life Assurance Cover Exclusive colleague discounts on our latest and greatest BT broadband packages More ❯