Second Line Support Analyst
- Hiring Organisation
- HCR Law
- Location
- Cheltenham, England, United Kingdom
systems and delivering outstanding service to our users. You’ll play a key role in maintaining high service availability, resolving complex problems, and driving continuous improvement across the IT function. What You’ll Be Doing: Incident and Request Management • Handle incidents and service requests escalated from First … compliance with IT policies, security standards, and data protection regulations. • Help train First Line Support Analysts by sharing knowledge and best practices. Teamwork and Continuous Improvement • Work collaboratively with colleagues across IT to ensure seamless support for end users. • Share knowledge with the wider team to improve ...