1 to 25 of 37 DemandTrendPermanent ITIL Jobs in Gloucestershire

Microsoft Active Directory/EntraID. Accounting and ERP systems. Autodesk, JIRA, Solidworks, and other architecture-specific applications. VDI and graphics/CAD workstations. Technical certification in CompTIA Network+, Security+, ITIL, Microsoft or self-study, hands-on or home-lab experience in these areas. Bachelor's degree in Computer Science, Information Technology, or other relevant field. Physical Requirements: Work to be More ❯

combination of : A solid grounding in the Systems Engineering lifecycle, preferably with experience on large complex secure systems. Knowledge of Agile work practices. A knowledge and understanding of foundational ITIL functions, principles and processes. A proven track record in the implementation and maintenance of complex IT systems. Recent practical experience of successfully integrating complex COTS products. Expertise in the integration More ❯

for the DevOps team Experience you'll need A solid grounding in the Systems Engineering lifecycle, preferably with experience on large complex secure systems Knowledge and understanding of foundational ITIL functions, principles and processes A proven track record in the implementation and maintenance of complex IT systems Recent practical experience of successfully integrating complex COTS products Expertise in the integration More ❯

firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 Location: Bristol - 5 DAYS A WEEK ONSITE Rate More ❯

You'll have a deep understanding of utility business processes and operational constraints and proven expertise working with SharePoint Online, Teams, Power Platform, and Azure Active Directory. Familiarity with ITIL, DevOps practices, and Agile frameworks such as Scrum and SAFe will be highly valued. Additionally, experience integrating Microsoft 365 solutions with legacy systems or field operations tools, along with knowledge More ❯

scoping through to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

the account and employee engagement strategies. What you'll need What you'll know: You'll be an experienced practitioner in IT Service Management. You're likely trained in ITIL, possibly to Expert status. You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers More ❯

scoping through to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

working with project and delivery teams who work using Agile methodology Problem solving Using logic and imagination to make sense of a situation and find an intelligent solution. Qualifications ITIL V3 or V4 foundation certification or equivalent experience of service design. Behaviours We'll assess you against these behaviours during the selection process: Working Together Communicating and Influencing Seeing the More ❯

Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are More ❯

centralised configuration management tools like Ansible or Puppet Comfortable using agile collaboration tools such as Jira and Confluence Knowledge of Agile delivery frameworks, including Scrum and SAFe Understanding of ITIL-based service management practices To be Considered: Please either apply by clicking online or emailing me directly at For further information please call me on or . I can make More ❯

out early life support activities such as providing support advice to initial users. Experience & Qualifications: Desirable to have working knowledge in RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder/Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection awareness. Cyber security awareness. Some knowledge More ❯

as required. Escalate complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate asset management system More ❯

and tooling e.g. Hadoop, Spark; Software development methods and techniques e.g. Agile methods such as SCRUM; Software change management, notably familiarity with git; Public sector best practice guidance, e.g. ITIL, OGC toolkit. Additional Requirements: Must be eligible and willing to obtain UK Government Security Clearance. Key Attributes for Success: Ability to engage effectively with stakeholders, including resolving issues and identifying More ❯

attention to detail Confident analysing logs, network traffic, and identifying vulnerabilities Independent and curious: proactive in learning and sharing knowledge Excellent communicator with clear documentation skills Solid understanding of ITIL framework and industry best practices Excellent conversational fluency in English is required to clearly explain complex technical issues Continuous learning and development are central to our culture, and we heavily More ❯

certification(s) in one of the modular core solutions such as Mambu, 10X and TM. Preferably you will also have: Industry certifications such as Scrum Master, Product Owner, BCS, ITIL, TOGAF, and Cloud certifications such as AWS/GCP/Azure among others. Proficiency or experience with a software development language e.g. Java, Python, SQL, HTML, JSON. At Deloitte we More ❯

similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing and supporting More ❯

transformation efforts and adjusting interventions as needed Supporting ongoing reporting, risk assessment, and governance activity Main Skills Needed: Proven Business Analysis experience across IT transformation programmes Strong knowledge of ITIL frameworks and service management principles Comfortable working in agile environments and contributing to operating model design Excellent stakeholder management and communication skills Experience supporting secure or government-led programmes Confident More ❯

transformation efforts and adjusting interventions as needed Supporting ongoing reporting, risk assessment, and governance activity Main Skills Needed: Proven Business Analysis experience across IT transformation programmes Strong knowledge of ITIL frameworks and service management principles Comfortable working in agile environments and contributing to operating model design Excellent stakeholder management and communication skills Experience supporting secure or government-led programmes Confident More ❯

management improvements including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business More ❯

system functionality Create, maintain, and utilise documentation Assist building compliance with processes and policies What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯

maintain, and utilise documentation effectively. Assist in building compliance with our processes and policies. What You Will Bring to the Team: Excellent organisation and time management skills. Proficiency in ITIL best practices. Strong desire to improve processes and identify root causes of problems. Willingness to share knowledge and learn from others. Proactive approach to identifying risks and problems. Excellent written More ❯

project phases Full UK driving licence Desirable (but not essential) Experience with Audiocodes media packs, or similar gateways Knowledge of network infrastructure (VPNs, firewalls, load balancers) PRINCE2 Foundation or ITIL certification Why Join Us? • Clear progression path into Project Management or Technical Consultancy • Supportive team culture with a focus on learning and development • Exposure to enterprise-level deployments and cutting More ❯

system functionality Create, maintain, and utilise documentation Assist building compliance with processes and policies What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯

being given to rebalancing effort across leadership roles which may impact on this scope. Knowledge Required A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber security and cyber … establishing relationships with key customer representatives and mechanisms on reporting and collecting two-way feedback. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Behaviours We'll assess you More ❯