1 to 4 of 4 Permanent Incident Management Jobs in Gloucestershire

a first point of contact for all IT issues o Work within Trust and department guidelines, policies and procedures o Logging faults to our incident management system, maintaining a very high level of data quality, speed and accuracy o Resolve a variety of incidents using software that connects … to remote systems o Provide users with realistic expectations in line with our Service Level Agreements o Monitor and action important escalations to the Incident Escalation mailbox. o Triage incidents and escalate them to the correct teams The following key skills are required o Proven, effective communication skills o … professional and customer oriented manner to support the image of an effective front line service to the Trusts client base. Logging faults to our incident management system (TOPDesk), maintaining a very high level of data quality, speed and accuracy. Post holder is required to carry out direct technical more »

and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager more »

and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager more »

of services to deliver complete, seamless IT solutions. You will be responsible for:- Expert technical analysis and recommendations Risk and Issue Identification Problem and Incident Management Effective technical control and direction across multiple technical disciplines Identifying, responding, and reacting to changes in the technical landscape Technically you will more »