18 of 18 Permanent Incident Management Jobs in Gloucestershire

the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA directly … privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end … internal and/or external) functions: Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal and More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support … ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident More ❯

monitor traffic, respond to suspicious activity, and conduct audits to ensure compliance. Vulnerability Analysis Carry out regular assessments and penetration tests, develop mitigation strategies, and report on remediation progress. Incident Response Lead incident detection, containment, and recovery efforts; conduct post-incident reviews and recommend improvements. Forensic Analysis Investigate incidents, perform root cause analysis, preserve digital evidence, and … preferred. Security Tools Proficiency Hands-on experience with Palo Alto firewalls, IDS/IPS, and endpoint protection. Network Security Knowledge Deep understanding of VPNs, network protocols, and security architecture. Incident Management Proven ability to detect, analyse, and resolve security threats and malware. Vulnerability Management Experience in identifying and mitigating system vulnerabilities. Automation Skills Proficiency in security automation … using scripting tools like Python or PowerShell. Frameworks & Compliance Familiarity with ISO 27001, NIST 800-53, Cyber Essentials, and GDPR. Risk Management Strong grasp of risk assessment methodologies and security control frameworks. Communication Able to communicate technical concepts clearly to both technical and non-technical stakeholders. Project Management Experience managing security projects and working with cross-functional teams. More ❯

and manage service contacts received via multiple contact channels ensure that all contacts received by Service Desk are recorded within the dedicated ITSM software tool contribute to the 'Problem Management' process within Service Operations, ensuring that reoccurring incidents are identified in the incident management process and appropriately passed through to Problem Management liaise with second line … support teams to identify resolution for incident and service requests. Where appropriate, reassign tickets to second line for technical resolution liaise with third party providers to ensure incidents are resolved in line with their Service Level Agreement manage and deliver key service rollouts/upgrades of hardware and software. Experience and skills knowledge of supporting Microsoft Operating systems, Windows More ❯

building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you’ll bring: Experience as a Laptop/Desktop … Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If More ❯

part of a highly skilled environment, supporting mission-critical IT infrastructure and playing a key role in maintaining secure and stable platforms. You'll be involved in everything from incident response to system optimisation, working closely with internal stakeholders and external partners. As a trusted recruitment partner, we're supporting our client in finding an engineer with strong hands … on experience and a proactive approach to platform operations in highly regulated environments. Key Responsibilities Provide day-to-day operational support for secure environments, including incident management, change implementation , and routine maintenance Deliver approved technical changes in line with customer and project requirements Proactively monitor infrastructure to identify and resolve potential issues Automate processes to improve efficiency and More ❯

Experience of building and operating consumer-facing services Demonstrable experience as an infrastructure, operations or technical expert operating in the space between development and operations. Previous experience in cloud management, code and test, scaling, automation, source control, deployment, and back-up Experience using Azure DevOps, Octopus Deploy (or another CICD tool) to automate software releases to customers. Scripting experience … continuous improvement. You have a passion for DevOps and Platform as a Service. Understanding of security and compliance requirements related to platform infrastructure. Experience with observability practices and tooling, incident management processes and driving operational excellence. Diversity, Equity and Inclusion If you're excited about this role but your experience doesn't align perfectly, we encourage you to More ❯

with colleagues within the Trust IT Services team to support the development of the Trust IT Service Follow and deliver upon the Trust's IT service desk support and incident management policies and processes to all stakeholders Follow and deliver IT service desk incident and support service offerings in line with the Trust's internal and external … Provide 2nd line support to stakeholders effectively and efficiently. Support Trust IT Services team colleagues with peer-to-peer knowledge sharing and training. Maintain and update an accurate asset management system for IT resources. Ensure the integrity of the Trust's records of IT assets and their assignments to stakeholders. Ensure the assignment of IT assets to stakeholders is More ❯

role, ensuring high standards of service delivery and team performance. As part of the team, you will provide first/second line support for bespoke/niche systems, including incident management, system commissioning, provision of technical advice, and asset/system management. This role is full time, 37 hours per week and is based on site at Ashchurch … We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Closing Date: 13/08/2025 Job Segment: Manager, Linux, CSR, Management, Technology More ❯

support users with how-to questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil . Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads. The following skills and experience are essential for this role: Experience in working with computer systems and computer networks, specifically with the More ❯

to support users with how-to questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential. UK critical workloads, and identify areas for runbook improvement. Provide mentoring to junior engineers and supporting a culture of team skills growth. The following skills More ❯

to support users with how-to questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential. UK critical workloads, and identify areas for runbook improvement. Provide mentoring to junior engineers and supporting a culture of team skills growth. The following skills More ❯

edge air-gapped cloud technology to support users with questions. Supporting internal reviews to identify opportunities for continuous improvement and reducing toil. Following runbooks and procedures for high-priority incident management. Supporting UK critical workloads and identifying areas for runbook improvement. Mentoring junior engineers and fostering team skills growth. Discover where this job fits at Accenture Cloud computing jobs More ❯

air-gapped cloud technology to assist users with questions. Support internal reviews to identify opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads. Essential Skills and Experience: Experience with computer systems and networks, specifically Linux OS. Willingness to learn new skills in air-gapped cloud More ❯

support users with how-to questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil . Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads . show more show less Qualifications The following skills and experience are essential for this role: Experience in working with computer systems More ❯

Risk team that provides expert risk assessments, analysis and advice to clients within the Defence Sector. Day-to-day, you'll be a key stakeholder in the Security Risk Management process, working closely with our clients to identify and respond to cyber threats and security risks. Your responsibilities will include: Leading cyber security consultancy with key customers at a … Monitoring and reporting on system security requirements and vulnerabilities, escalating unresolved vulnerabilities when appropriate Managing the effective coordination of all security-related activities, including but not limited to, queries, incident management, document reviews and testing Modelling Cyber security risks using established and novel frameworks Essential experience of the Principal Cyber Security Consultant: In-depth knowledge of MoD Security … compelling cases and oversee creation of cyber security strategies in business and operational contexts Comprehensive knowledge of UK Defence deployed network architectures with an understanding of proactive security risk management Essential qualifications for the Principal Cyber Security Consultant: We value difference and we don't have a fixed idea when it comes to background or education, provided you can More ❯

a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for … that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group … Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery More ❯

and audits. Vulnerability Analysis: Conduct assessments and penetration testing. Develop mitigation strategies and track vulnerabilities. Forensic Analysis: Analyze security incidents, collect evidence, and prepare reports to improve security posture. Incident Response: Lead response efforts, develop plans, and conduct post-incident reviews. Security Tools: Manage security tools like firewalls and intrusion detection systems. Evaluate new technologies. Documentation: Maintain detailed … plus), and understanding of secure development lifecycle. Proficiency with security tools, firewalls (Palo Alto preferred), IDS, endpoint security. Strong understanding of network protocols, VPNs, and security architecture. Experience in incident detection, analysis, response, forensic and malware analysis. Skills in scripting and automation (Python, PowerShell). Knowledge of frameworks like ISO 27001, NIST, Cyber Essentials. Understanding of risk management … clear security documentation and communicate technical info effectively. Solid organizational skills and ability to work in a team environment. Extensive experience in cybersecurity roles, especially in security operations and incident management. Project management experience and relevant certifications (CCSP, CEH, Security+, AWS, Azure) are highly desirable. What You ll Get in Return Discretionary annual bonus 25 days' holiday, holiday More ❯