12 of 12 Permanent Performance Management Jobs in Gloucestershire

we make things happen We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world's most iconic financial services brands to advice firms of … on key projects and initiatives, both at a local and global level Support and lead on organisational change programmes (to include organisational design, cultural change, mergers and acquisitions, talent management) ensuring legislative compliance Deal with complex employee relations issues Personally act as 'change agent', developing and influencing a network of relationships to help achieve business objectives Proactively analyse and … applying existing HR expertise within a complex business environment Strong consultative skills - the ability to challenge and put forward new ideas Strong relationship building skills Effective stakeholder engagement and management capability with strong influencing skills at all levels A breadth of knowledge and interest across a number of different HR expertise areas, such as organisational development and change management More ❯

This role will establish and lead the central B2B analytics and insight hub, responsible for delivering the full suite of reporting, analysis and modelling to support our performance management framework and broader business needs. The role also owns operationally critical processes such as broker commissions and internal commission schemes, ensuring integrity, control and timely execution. You will build … is comfortable working in a fast paced, dynamic environment that can challenge the status quo and help change perspectives on what good looks like. Responsibilities Lead the delivery of performance insight and reporting as per the B2B performance framework plan. Work with the Performance & Contract Management leadership to translate framework requirements into actionable reporting and insight … plans, incorporating stakeholder feedback on usability and value. Ensure delivery of high-quality, timely ad hoc analysis to support performance projects, regulatory requests (e.g. Ofgem RFIs), and business decision-making. Drive the development and evolution of data tooling, reporting platforms and modelling capabilities to meet business needs, in collaboration with the data engineering team, finance business partner and wider More ❯

IT Manager-£46,000-£50,000- Stonehouse, Gloucester Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their … skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer satisfaction. Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that need to be … addressed. System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance. Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects are completed on time and within budget. Stakeholder Engagement: Collaborate with stakeholders to understand their needs and provide expert guidance on IT solutions. More ❯

will ensure the smooth running of our technology systems, manage IT projects and work closely with other departments to maintain and improve our IT services. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of service delivery. Team Management … enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer satisfaction. Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that need … to be addressed. System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance. Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects are completed on time and within budget. Stakeholder Engagement: Collaborate with stakeholders to understand their needs and provide expert guidance on More ❯

programme strategy and set up, programme/portfolio delivery, capability and digital transformation, and assurance reviews. Contribute to client projects including development of engagement plans, production of deliverables, change management activities, and workshop/meeting facilitation across a wide range of propositions, including: Operating Model design and implementation Project Controls Transformation Programme Governance Project Management Office setup and … maintenance Capability Development Digital Transformation Support progress reporting, risk management and financial controls in relation to the programme or workstream. Support the growth of client relationships, identifying new opportunities within both existing and new clients, and supporting proposals to win work. Support the development of our propositions, solutions and methods, and industry points of view. Connect to your skills … Defence, Security and Justice. Demonstrable experience of delivering on projects associated with programmes through either working for an organisation operating in one of the above sectors, or for a management consulting or professional services firm. Commercial awareness around infrastructure ownership and project delivery (e.g. supply chain challenges, risks and controls, incentivisation) and engagement management (including bidding, performance More ❯

including operating models and regulatory frameworks. Strong leadership collaboration and cross functional communication skills. Experience leading an engineering function and undertaking people related leadership activities such as coaching, mentoring, performance management, resource planning and supporting in the creation of career and skills frameworks. Familiarity with Agile/DevOps methodologies, preferably at high security classifications. Experience in business change … Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance : All employees at management level and below are eligible for our bonus scheme. Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning. More ❯

Modaxo comprises over 3,300 people, operating from almost 40 countries around the world. The team brought decades of experience in traffic enforcement, free-flow charging technology and logistics management, with a strong track record of working collaboratively with public and private sector organisations across the UK and in the USA. Today, Intelliscape continues to evolve its product suite … review of scoring matrices for supplier evaluation, including cost, quality, risk and scalability. Supplier Qualification - conducting audits, site visits and assessments to ensure suppliers are complying with quality standards, performance and service levels. Supplier Negotiation - leading supplier negotiations on price, contract and service levels with support from the Commercial Team. Supplier Transition - support the handover from internal production to … Delivery and Sales Teams to coordinate the allocation and availability of hardware. Manage stakeholders effectively, maintaining and developing cooperative and constructive relationships with suppliers and colleagues. Ongoing supplier relationship management ensuring best fit with Intelliscape ethos and requirements to create partnerships along with a supply chain. Ongoing supplier negotiation and contracting, in conjunction with the Commercial team. Performance More ❯

and Analytics to join their team. As the Senior Manager – B2B Insights and Analytics, you will lead the central B2B analytics hub , delivering reporting , analysis, and modelling to drive performance management and support key business decisions. You will also manage critical processes, including broker and internal commission schemes, ensuring accuracy and control. If you’re ready for a … of analysts , shape a new function , and enhance the organisation’s data and insight capabilities - apply today! Key responsibilities for the Senior Manager – B2B Insights and Analytics: Lead B2B performance insight, reporting, and analysis to support business decisions Translate framework requirements into actionable reports and insights, incorporating stakeholder feedback Deliver timely ad hoc analysis for projects, regulatory requests, and … performance initiatives Develop and enhance data tools, reporting platforms, and modelling capabilities with cross-functional teams Ensure data accuracy, governance, and integrity across processes Manage critical operational processes, including broker commissions and internal performance-related pay Recruit, lead, and develop a team of 4–6 analysts, fostering skills in analytics, technical tools, and stakeholder engagement Skills and Experience More ❯

looking to recruit a Contact Centre Manager to join their team on a full-time, permanent basis. About the role The Contact Centre Manager is responsible for direct line management of 15 Advisors and regular engagement with clients along with supporting the Customer Contact Director with leading the customer contact strategy. Responsibilities Leading, coaching and developing a team of … c15 Advisors to deliver against performance targets Owning the customer contact journey map, embedding continuous improvement throughout Leading client engagements from a day-to-day and escalation point Acting as the technical SME for contact centre platforms Building strong trusted relationships with clients and internal teams Required skills & experience Experience leading high-performing customer service teams within a regulated … contact centre environment, preferably Financial Services Preferably have experience with vulnerable customers Expert in coaching, people development and performance management Ability to be hands-on with the day-to-day team management whilst also involved in the long-term strategy Proven track record of driving service improvement and operational efficiency Expert in contact centre technologies, sourcing and More ❯

functionality/technologies that could be used to improve effectiveness, efficiency and user experience Support/provide input to develop the HRIS road map, change control processes and incident management frameworks. Provide technical content to support the development of materials to effectively train end-users on how to use Workday. You are someone who Applies creativity, curiosity and tact … picture. Has 3 or more years technical Workday experience, ideally with experience of configuring and using advanced compensation functionality. Functional knowledge in key HR competencies and processes including compensation, performance management, recruiting, learning & development, etc. More ❯

functionality/technologies that could be used to improve effectiveness, efficiency and user experience Support/provide input to develop the HRIS road map, change control processes and incident management frameworks. Provide technical content to support the development of materials to effectively train end-users on how to use Workday. You are someone who Applies creativity, curiosity and tact … picture. Has 3 or more years technical Workday experience, ideally with experience of configuring and using advanced compensation functionality. Functional knowledge in key HR competencies and processes including compensation, performance management, recruiting, learning & development, etc. JBRP1_UKTJ More ❯

ABOUT THE 2nd LINE SUPPORT ENGINEER POSITION: Technical Support & Issue Resolution – Work with internal IT teams and external providers to resolve complex issues and maintain IT infrastructure. System & Equipment Management – Assist in rolling out new IT systems, ensuring all deployed equipment is documented, labelled, and secured. Network Monitoring & Maintenance – Monitor network performance, proactively address potential issues, and support … new mobile sites and assist with on-site connectivity when required. Documentation & Training – Maintain IT documentation, update user manuals, and provide training for IT teams and end users. Capacity & Performance Management – Monitor system capacities, ensuring proactive measures are taken to maintain performance. General IT Duties – Undertake additional IT-related tasks as required. ABOUT YOU Strong troubleshooting and problem More ❯