3 of 3 Permanent Performance Monitoring Jobs in Gloucestershire

systems and services that support defence, government, and public sector customers. This entry-level role offers the opportunity to develop core skills in service performance monitoring, data analysis, and process support, while working in a collaborative and supportive team environment. Your work at Leonardo UK will ...

systems and services that support defence, government, and public sector customers. This entry-level role offers the opportunity to develop core skills in service performance monitoring, data analysis, and process support, while working in a collaborative and supportive team environment. Your work at Leonardo UK will ...

Responsibilities Service Delivery Oversee the day-to-day delivery of managed services across multiple customer accounts. Monitor workloads, ticket volumes, ageing requests, and SLA performance to identify trends, risks, and opportunities for improvement. Ensure consistent, high-quality service delivery across the customer portfolio. Act as the primary escalation point … resolution and communicating effectively with stakeholders. Team Leadership Lead, mentor, and develop a team of technical engineers through regular one-to-one meetings, coaching, performance reviews, and development planning. Foster a collaborative, high-performing team culture focused on customer success and continuous improvement. Manage team performance, providing constructive ...