Second Line Support Analyst
- Hiring Organisation
- HCR Law
- Location
- Cheltenham, England, United Kingdom
other enterprise systems. • Manage user accounts, permissions, and access rights. • Assist in monitoring system performance and network connectivity. • Support backup and recovery operations. Microsoft Platform & Teams Adoption • Act as a subject matter expert for Microsoft 365 tools, especially Teams, Outlook, SharePoint, and OneDrive. • Support Teams lifecycle management including … solving skills • Clear and professional communication with technical and non-technical users • Ability to work independently and collaboratively across teams. Desirable: • Familiarity with Power Platform (Power Automate, Power Apps) • Experience with Azure AD, Exchange Online, and Teams governance • Understanding of ITIL principles ...