3 of 3 Permanent SLA Jobs in Gloucestershire

networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. What ...

assign call to the appropriate team. To deal with all calls received and ensure they are recorded and dealt with appropriately and within agreed SLA's About us We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites ...

through standardisation, automation, and Infrastructure-as-Code initiatives, improving stability, control, and operational efficiency. Manage third-party suppliers and strategic partners, including contract negotiation, SLA governance, and service performance reviews. Act as a senior escalation point and advisor, clearly articulating infrastructure risk, control posture, and resilience to senior leadership. Experience ...