1 to 25 of 31 Permanent Service Delivery Jobs in Gloucestershire

your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Service Delivery TeamThis is an exciting opportunity to join a growing and high performing part of Softcat's business as a Service Delivery Manager. The Service Delivery Team is a proficient, fast-paced, and exciting team who are committed to providing excellent customer service. Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers ...

Service Desk ManagerProgramme Name: LCSTLocation: Bristol, UKAre you ready for your next career challenge?.. Role Overview:The Service Desk Manager will be an experienced IT service management professional responsible for the leadership, performance, and continual improvement of the Service Desk function across the LCST programme. … role will provide strategic and operational leadership to ensure the delivery of a high-quality, customer-focused IT support service within a complex, fast-paced and business-critical environment.The Service Desk Manager will have responsibility for the effective management of incidents, service requests, escalations, service ...

creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Service Architect at any of our main UK sites, where you will have the opportunity to work with cutting-edge technology in partnership with some … most brilliant minds.The RoleAs a Senior Service Architect, you will be working in a both internal and customer facing role working across QinetiQ’s service portfolio designing the service wrapper to provide service support and management for customer solutions and managed service propositions into customers ...

exciting opportunity for a Solutions Manager to join them. This role will have a primary focus on leveraging AI technologies to enhance client service delivery and operational efficiency across the firm. The role can be 4 days a week or full time, is permanent, based … demands for greater value, efficiency and certainty from their lawyers, whilst maintaining the highest quality. Secondly, in helping us bring innovative ideas to the delivery of our, or our clients', current and new, services. A significant part of this innovation involves integrating AI technologies throughout our offering.We want ...

take, guiding us to deliver impact how and where it matters most.Connect to your opportunity We are seeking an experienced and highly motivated Technical Delivery Manager to support the successful delivery of complex, high-impact technology programmes and projects across our work in central government. This role needs … strong delivery professional who thrives in fast-paced environments, with a deep understanding of Agile methodologies, the GDS Service Standard, a proven track record in the public sector, and a passion for driving digital transformation to serve the public effectively. As a Technical Delivery Manager, you will ...

Customer Service Manager is required to transform the customer service department of a fast-growing renewable energy technology business near Cheltenham. This is a key appointment focused on moving the department from a traditional call-based service centre into a scalable and technology-driven one-stop shop … customer and approved installer needs. The Customer Service Manager will define the future service model and introduce the systems, processes and capabilities required to support continued growth across the UK and expansion into European markets. You will build a connected and efficient customer journey that combines excellent people ...

retain Tech talent.Service & Products Effectiveness: We transform the ‘back office’ technology operations to enable the transition to product ways of working, next gen service management and DevOps.IT M&A: We provide full lifecycle support from solution design and transformation strategy through to cutover and transition for Mergers, Divestments & Regulatory … change. We orchestrate complex transactions to enable competitive advantage.Enterprise agility design and delivery: We design and deliver enterprise agility ways of working.Connect to your skills and professional experience We want people who will embody technology, understand the connection between the business problem, the technology solution and have the professional ...

infrastructure services across the region. This is a hands-on position supporting end users, networks, servers, and digital workplace technologies, while contributing to service improvement initiatives and regional IT projects. The successful candidate will be passionate about technology, enjoy troubleshooting complex technical issues, and be committed to delivering … health checks across key systems and infrastructure. Creating and maintaining Standard Operating Procedures (SOPs) to support knowledge sharing and shift-left initiatives. Supporting the delivery of regional IT projects and technology rollouts. Diagnosing and resolving hardware, software, networking, and infrastructure incidents within agreed service levels. Maintaining accurate service ...

that sits between legal practice, innovation and client delivery. Working as a trusted adviser to practice groups, you'll identify opportunities to improve legal service delivery, introduce new technologies and develop smarter ways of working. You'll also partner directly with clients, helping modernise their legal operations through … Leading legal transformation and innovation projects from concept through to delivery.Driving the adoption of Generative AI and other emerging legal technologies.Designing more efficient legal service delivery models and operational processes.Working alongside legal teams to identify opportunities for innovation and continuous improvement.Managing transformation programmes, including business analysis, stakeholder engagement ...

CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE: No relocation assistance availableTRAVEL: Yes, 10% of the TimeIT Service ManagerRequisition ID: R10219902Location: Cheltenham (onsite)Citizenship Required: UKClearance Type: Highest level of UK Government clearanceRelocation Assistance: YesSalary: 50,000 - 70,000What’s your possible At Northrop Grumman UK, you are part … your career development and the impact we have within our communities.The OpportunityThis is more than just a job; it’s a mission.As an IT Service Manager, you’ll join our National Security Solutions (NSS) organisation, working at the heart of complex technical environments that support some ...

Delivery Manager The Delivery Manager role is a key delivery role, reporting to a Portfolio Manager within the Global Services Delivery Unit (DU). The role is responsible for leading the successful delivery of projects or defined workstreams, ensuring that expectations are effectively managed throughout … project lifecycle. Primary Job Purpose As a Delivery Manager for a platforms team you will be working full-time on the client site, you will be responsible for establishing, planning, managing, delivering and controlling projects in line with client expectations and processes. You will lead project teams, coordinate internal ...

CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE: No relocation assistance availableTRAVEL: Yes, 25% of the TimeIT Service Desk ManagerLocation: Cheltenham, UKClearance Type: SC (or ability to gain and maintain)Salary: 55,000 - 65,000What’s your possible At Northrop Grumman UK, you are part of a team driving innovation … opportunity to shape how our people experience technology every single day.As part of our EMEA IT organisation, you will lead our IT Service Desk and 1st Line Support function across multiple sites, ensuring colleagues have the tools and support they need to do mission-critical work. You’ll guide ...

stakeholders and leadership team to build a business and technology strategy for the Finance business. You will focus on End-to-end business service delivery and operations for Finance; understanding holistic business requirements, handling all associated build and run activity, collaborating with other IT functions, and aligning with … service management. Ensure that security, compliance and other governance requirements are built into the core of any new/changed services and conform with over-arching security, risk and governance frameworks and standards. Be instrumental in the future roadmap, working with suppliers and CDIO colleagues to help transform HMRC ...

good personality. Head of IT Permanent Monday – Friday 8am – 16:30 pm Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function …/Qualifications Extensive senior IT leadership experience, with a proven track record of leading IT functions and developing high-performing teams. Strong vendor and service management expertise, including managing MSPs, third-party technology suppliers, contracts, budgets, and commercial negotiations. Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online ...

DescriptionReady to shape the future of enterprise service management across one of the UK's leading energy companies? Do you enjoy defining platform strategy, influencing technology decisions, and delivering solutions that create lasting business value? At EDF, "Success is Personal", and this is your opportunity to build a career … recruiting for three ServiceNow Platform and Solution Architects, giving you the opportunity to join a growing team that's shaping the future of digital service delivery across EDF. Working across multiple ServiceNow products, you'll define the platform's future direction while supporting key business outcomes and technology ...

would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security. The ideal candidate will have hands on experience proving 2nd – 3rd line support in a Microsoft … environment, and capable of leading service management and project delivery. Experience required for the Senior IT Support Analyst Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently. Hands on experience with Microsoft 365 administration, Intune, and Windows 11. Exposure to Azure cloud ...

technical career to the next level We have a brand-new opportunity for a bright, driven, customer focussed professional to join our Hybrid Cloud ‘Delivery’ team, and work alongside our Enterprise Data Engineering consultants to accelerate and drive data engineering opportunities.The Advisory and Professional Services (A&PS) delivery team within HPE Professional Services Delivery (PSD) is responsible for bringing thought-leadership, industry know-how and technical excellence to consultative engagements. Helping customers to reap maximum business benefit from their technical investments, leveraging best in class HPE and Partner technologies to create relevant and effective business-valued ...

Gloucester MRO site, ensuring it supports business priorities while aligning with Safran's global IS strategy.•Lead, coach and inspire a team of Service Delivery Analysts and Software Developers, empowering them to deliver high-quality solutions on time and within budget.•Drive major business-wide technology projects that … implement and maintain the Information Security Management System (ISMS), supporting compliance with the latest EASA Part-IS regulations.•Ensure exceptional day-to-day IT service by championing excellent customer support and continually improving service delivery.•Act as the voice of the business, translating operational needs into technology solutions ...

within budget. Develop strong partnerships with internal departments, external suppliers and technology providers. Manage departmental budgets and ensure technology spending delivers measurable value. Review service performance and identify opportunities to improve efficiency and user experience. Ensure compliance with relevant legislation, governance standards and data protection requirements. About … technology functions within a complex business environment. You'll be equally comfortable discussing long-term strategy with senior stakeholders as you are supporting the delivery of operational improvements. You'll ideally have: Previous experience leading an IT department or technology function. A proven track record of delivering business-wide ...

technical career to the next level We have a brand-new opportunity for a bright, driven, customer focussed professional to join our Hybrid Cloud ‘Delivery’ team, and work alongside our Enterprise Data Engineering consultants to accelerate and drive data engineering opportunities.The Advisory and Professional Services (A&PS) delivery team within HPE Professional Services Delivery (PSD) is responsible for bringing thought-leadership, industry know-how and technical excellence to consultative engagements. Helping customers to reap maximum business benefit from their technical investments, leveraging best in class HPE and Partner technologies to create relevant and effective business-valued ...

shaping the future of the legal profession. Working alongside lawyers, business leaders and in-house legal teams, you'll help drive innovation, improve legal service delivery and support the implementation of cutting-edge technology, including Generative AI. This is an ideal opportunity for someone looking to build … from initial concept through to implementation.Helping embed Generative AI and legal technology into day-to-day legal practice.Identifying opportunities to improve legal processes and service delivery.Designing more efficient legal workflows and alternative delivery models.Supporting client legal operations and transformation programmes.Working closely with Partners, lawyers and business services teams ...

initiatives in multifaceted stakeholder environments.Experience of navigating complex procurement processes within the Defence sector to deliver successful value for money outcomes.Experience in managing supplier service delivery arrangements or improving supplier and sourcing relationships.Strong analytical and problem-solving skills, with a proven ability to think creatively and commercially ...

product owners, architects, and QA engineers, to deliver high-quality software.Utilise cloud platforms like Azure and AWS, and integrate data storage solutions for scalable service delivery.Participate in technical design discussions, code reviews, and agile ceremonies. Here's what you'll need Solid, proven Java development expertise and experience with ...

will have a primary focus on exploring and piloting the use of AI technologies, data integrations, orchestration layers and emerging platforms to enhance the delivery of legal services, working closely with ITS, Change, and Risk & Compliance teams to pursue better ways of working. The role carries a strong … demands for greater value, efficiency and certainty from their lawyers, whilst maintaining the highest quality. Secondly, in helping us bring innovative ideas to the delivery of our, or our clients', current and new, services. A significant and growing part of this innovation involves researching, piloting and integrating AI technologies ...

range of client scenarios, focusing on high quality even in high pressured, time critical situationsProven ability to assess, design and implement new HR service delivery and HR operating models considering business demands and more efficient ways of workingExperience of working with new HR Technology and experience of analysis ...