15 of 15 Permanent Service Delivery Jobs in Gloucestershire

We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are hiring for a Senior Service Delivery Manager to join Made Tech's Managed Service. This role plays a critical part in our mission to make public services better. Our Managed Service team … services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. Senior Service Delivery Managers resolve a variety of different problems. They focus on continuously improving both themselves and the team they manage, and take a data-driven approach to prioritisation … managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use More ❯

transport systems that enable transport authorities and infrastructure owners to improve safety, reduce air pollution, and enhance transport efficiency. Providing support throughout the entire lifecycle from design to in-service support, Intelliscape is a trusted partner with a track record in helping customers meet their transport objectives. Intelliscape believes in building trust through reliable systems, responsive support, and technology … scoring matrices for supplier evaluation, including cost, quality, risk and scalability. Supplier Qualification - conducting audits, site visits and assessments to ensure suppliers are complying with quality standards, performance and service levels. Supplier Negotiation - leading supplier negotiations on price, contract and service levels with support from the Commercial Team. Supplier Transition - support the handover from internal production to EMS … supplier ensuring continuity and quality. Work with the Project Delivery, Service Delivery and Sales Teams to coordinate the allocation and availability of hardware. Manage stakeholders effectively, maintaining and developing cooperative and constructive relationships with suppliers and colleagues. Ongoing supplier relationship management ensuring best fit with Intelliscape ethos and requirements to create partnerships along with a supply chain. More ❯

in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. Job Title: Remedy Developer Location: Hybrid - Predominantly Remote - Client base in Bristol or Swansea (1/2 per week) Salary … in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). More ❯

in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. Job Title: Remedy Developer Location: Hybrid - Predominantly Remote - Client base in Bristol or Swansea (1/2 per week) Salary … in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). More ❯

in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. Job Title: Remedy Developer Location: Hybrid - Predominantly Remote - Client base in Bristol or Swansea (1/2 per week) Salary … in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). More ❯

hour week/26 days holiday + bank The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … team. You will ensure the smooth running of our technology systems, manage IT projects and work closely with other departments to maintain and improve our IT services. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer More ❯

Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware … mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence — ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning — fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware … mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware … mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

Field Service Engineer - Must have a full UK Driving License 25,000 Potential of extension, plus temp-to-perm opportunities Location: Bristol/Exeter Shift Patterns: 6 days on, 3 days off Shifts are alternated Early shift: 7am- 4pm, or late shift: 11am - 8pm JOB DESCRIPTION Our client, a leading provider of point of sale, payment and loyalty solutions … in the retail and forecourt markets, is looking for Field Service Engineers to join their growing teams. They provide a range of products and solutions to their customers which help them to increase profits through increasing basket size, customer loyalty and footfall, serving customers more efficiently and cost-effectively. They design, build, install, and support systems in over … retail sites - processing over 20 billion transactions each year through their data centres. RESPONSIBILITIES: Attending maintenance visits as required Responding to all calls within the required service level agreement (per call) Responsible for asset management Providing accurate and timely call closure and stock reporting Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team Completing all More ❯

and maintained cybersecurity strategies aligned with industry standards. * Built secure user devices and managed device integrity and anti-malware. * Implemented proactive monitoring and automation tools for predictive operations. * Drove service management improvements including ticketing and root cause analysis. * Ensured robust backup strategies and data integrity across on-premises and cloud. * Expert in infrastructure, endpoint security, network services, RMM, and … ITIL-based service delivery. * All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity * Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. * Design and build secure user devices, including PC/laptop More ❯

and maintained cybersecurity strategies aligned with industry standards.* Built secure user devices and managed device integrity and anti-malware.* Implemented proactive monitoring and automation tools for predictive operations.* Drove service management improvements including ticketing and root cause analysis.* Ensured robust backup strategies and data integrity across on-premises and cloud.* Expert in infrastructure, endpoint security, network services, RMM, and … ITIL-based service delivery.* All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity* Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices.* Design and build secure user devices, including PC/laptop More ❯

and maintained cybersecurity strategies aligned with industry standards. * Built secure user devices and managed device integrity and anti-malware. * Implemented proactive monitoring and automation tools for predictive operations. * Drove service management improvements including ticketing and root cause analysis. * Ensured robust backup strategies and data integrity across on-premises and cloud. * Expert in infrastructure, endpoint security, network services, RMM, and … ITIL-based service delivery. * All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity * Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. * Design and build secure user devices, including PC/laptop More ❯

Key Responsibilities • Programme Leadership o Lead the planning, governance, and execution of the Network Programme across multiple workstreams. o Act as the primary point of accountability for successful programme delivery, ensuring milestones, budget, and quality standards are met. • Stakeholder Management o Engage and manage relationships with internal stakeholders across the organisation, and senior leadership. o Communicate progress, risks, and … outcomes effectively to executive sponsors and governance boards. • Technical & Delivery Oversight o Oversee deployment of 12,000+ Wi-Fi access points across over 200 locations. o Coordinate upgrades to the core and edge network infrastructure, ensuring seamless integration with existing systems. o Support implementation of an AI-driven platform for performance optimisation and IT service delivery. • Change & Risk … organisation. • Experience in a complex multi-site environments is advantageous. • Relevant Professional qualifications (e.g., MSP, PRINCE2, PMP, ITIL) desirable. Personal Attributes • Strategic thinker with the ability to align programme delivery to organisational goals. • Excellent communicator, able to translate technical concepts for non-technical audiences. • Resilient and adaptable leader with a solutions-focused approach. • Passionate about enabling digital transformation to More ❯

governance while mentoring others in a supportive, cross-government digital and data community. Salary £57,400 - £64,300 (rising to £71,300) plus 29% pension contribution and other Civil Service benefits. Flexible, hybrid working based in Plymouth, Weymouth or Gloucester. It is an exciting time for HM Land Registry (HMLR) as they continue on a major transformation programme. HMLR … property across England and Wales. Job role The role supports data management including data governance and provides leadership on HMLRs Data Architecture. A senior Data Architect will lead the delivery of the organisations vision for data through data design, collaborating with technical and non-technical colleagues to ensure data is managed properly and meets the organisation's needs. The … data policy and standards affecting data management and will be aware of, and take account of, cross-government data architecture initiatives. The post holder will be responsible for the delivery of data designs, models and artefacts that describe HMLR data architecture, will understand the relevant strategies that influence these and will contribute to wider activities that define future roadmaps. More ❯