1 to 25 of 26 Permanent Service Delivery Jobs in Gloucestershire

Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Bristol, UK - Cust. Site ENG Job-ID: 214193 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means … meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they More ❯

About the Role Do you have excellent interpersonal and communication skills? Are you great at building relationships and interacting with stakeholders? If so, we're looking for a Senior Service Lead to join our team here at EDF in our Enterprise IT team! The Opportunity As a Senior Service Lead at EDF, you'll be responsible for ensuring … contract changes in accordance with agreed business requirements. You will work in collaboration with Enterprise IT Product Teams, multiple partners, multiple customer representatives and multiple agile teams to ensure service management best practice is built into all services and products offered and to continuously improve service reliability across enterprise-wide strategic platforms. Pay, benefits and culture Alongside a … to succeed. That's why we support you to pursue a career that's unique to you. Because success is personal. What you'll be doing As a Senior Service Lead you will champion your respective Business Unit's objectives, understand the key business processes and regulatory controls, what drives them, what their goals and operational targets are and More ❯

Capital Projectsteam provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors - we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring … and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and More ❯

Business Unit: Customer Service and Operations Salary range: Circa £45,000 per annum DOE + Benefits Location: UK Remote with the option to work in any of our offices/hubs around the UK Contract type : Permanent full-time Our Team We're looking for an experienced Governance and Reporting Specialist who'll be responsible for leading the coordination … ensure senior management in Compliance, risk and business functions receive actionable insights on Economic Crime risk and performance. This involves challenging the leadership team in Economic Crime including Operations Service Delivery Management, Risk Operations and Fraud and Financial Crime Analytics to ensure reporting adds value and accurately presents risks. In addition, you'll use your stakeholder management and … content sources, data flows and reporting deadlines for all required reporting, ensuring inputs are submitted on a timely basis. Reviewing and challenging commentary provided by Senior Managers in Operations Service Delivery Management, Risk Operations and Fraud and Financial Crime Analytics to ensure the quality of papers. Defining and maintaining appropriate governance and procedural documentation. Ensuring an efficient flow More ❯

hour week/26 days holiday + bank The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … team. You will ensure the smooth running of our technology systems, manage IT projects and work closely with other departments to maintain and improve our IT services. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer More ❯

IT Manager-£46,000-£50,000- Stonehouse, Gloucester Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to … enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer satisfaction. Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that … to PerkBox discounts and Wellness app. Annual Flu jabs. The Person Experience: Minimum of 3 years' experience in a technical support or IT management role, preferably in a Managed Service Provider (MSP) environment. Leadership Skills: Demonstrated ability to lead and manage a team effectively, with excellent mentoring and communication skills. Performance Management: Experience in conducting performance reviews and maintaining More ❯

ICT Core Systems Service Manager Location: Gloucester/Cheltenham Contract: Permanent Salary: Up to £54,000 This role is responsible for managing and supporting the organisation's core systems, including the transition to their new platform. It involves overseeing service performance, ensuring system stability, and working closely with internal teams, suppliers, and stakeholders to deliver effective ICT services. … strategic direction and ensure alignment with organisational goals. Oversee the stability, efficiency, and availability of core systems. Support the transition to the new RMS platform. Collaborate with project and delivery teams to ensure smooth service integration. Engage with diverse stakeholders, partners, and suppliers. Provide expert consultation on service delivery and project implementation. What We're Looking … For: Proven experience in a Service Management role. Strong stakeholder management and communication skills. Experience working with external partners and suppliers. Ability to lead through change and manage complex service transitions. More ❯

accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical … and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are exactly More ❯

Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware … mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

Clearance SC/DV as part of the role function About the role You'll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service. You'll act as the first point of contact and provide high quality support to specified clients. Your focus … external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities Maintain strong relationships with members of the client team Raise issues that risk project … delivery and/or agreed costs and timescales. Escalate risks to ensure appropriate action is taken to mitigate them About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly More ❯

the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service delivery in the public sector. Senior User Researchers are experienced practitioners confident in collaborating with UCD colleagues and external professions such as Data & Tech teams. They work together … best practices. Proactively learn new research methods and analysis techniques, sharing knowledge with the UR community. Seek feedback on work and provide constructive feedback to colleagues. Desirable: Skills in Service Design, Content Design, or Interaction Design. Key measures Delivery of effective public services for users and clients. Development of case studies demonstrating good public service design and More ❯

working as engineers solving complex cross domain problems within government organisations TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Details : Employment: Contract (outside of IR35) Security Level: Must have live DV- clearance … About the role: Successful candidates will be working as part of an on-site team to maintain and support a managed cross-domain service using a wide range of technology, platforms and tools. The team employ site reliability engineering tools and practices to continuously verify and improve the service. Responsibilities: Build and Deploy code from multiple project teams: Maintenance … and administration of a CI pipeline building artefacts using Java, Maven and NPM. Configuration and execution of component and service acceptance test suites using Maven and Cypress. Deployment and configuration of tested services using Terraform and Ansible. Target platforms include OpenShift, RHEL/CentOS and Docker. Configuration and deployment of third-party appliances and software services. Verification & Monitoring: Track More ❯

support people to achieve the goals they choose and live the life that they want, the person comes first! Melba won the 2023 National Disability Award for Excellence in Service Quality. What is the Melba Way? Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for … Way' is how we go about doing this. Each person is individual and unique. The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day. We do this one person at a time. Position Purpose Working under the direction of the Head of Data … culture in relation to OHS&W and participate in consultative structures. Inclusion at Melba Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and More ❯

of cyber security threats, supporting our members and customers in improving their digital resilience. Our products and services are currently organised into five principal groups: Protective services, Professional services, Service Team, Product Team, and Architecture and engineering team. We have just launched our Security centre (SOC) service, which includes endpoint detection and response (EDR), Security Information and Event … Management (SIEM) capability and 24x7 security event monitoring. The Security Services Team includes network, SIEM and SOC focused services, service development, transition and delivery. This is where this role sits. About the role: As Jisc's Cyber security service manager, you will be responsible for service management activities in the delivery of the security operations centre … guiding customers through the complex on-boarding journey in an effective and timely manner, whilst meeting or exceeding customer expectations. You will work collaboratively with the senior and lead service managers to always ensure successful and fully resilient delivery of service. You will also work closely with other technical teams across cyber and cloud who are intrinsically involved More ❯

location - full time on site Must be eligible for SC and eDV, or already hold SC or eDV - sole UK National Up to £55k DoE Expertise in Technical Support, Service Management, Networking, Virtualisation, System Automation Who are we? We are recruiting multiple IT Support Engineers to work for an exciting, rapidly growing SME in the National Security sector. Our … specialist, providing test assurance, managed services, automation, and cloud solutions. They build and manage synthetic and production environments with automated testing and integration pipelines. Their focus is on tailored service delivery and transparent, long-term support. What will you be doing? Setting up and configuring client systems Responding to IT support requests and diagnosing issues Delivering technical support … UK National Willing to be full-time on-site in Cheltenham/Gloucester Essential Experience Required Proven technical support experience - 1st/2nd/3rd line support Familiarity with service management tools like HP SM and Jira Service Desk Desired Technical Experience Required Experience with networking (Cisco, Juniper, HP, Dell) Skilled in virtualisation (VMware, Hyper-V) Proficient in More ❯

the development of infrastructure documentation, including incident reports and configuration details. Apply deep technical knowledge to address complex infrastructure-related problems. Follow established best practices and standards in infrastructure service delivery. Apply critical thinking and technical skills to find solutions to infrastructure issues Required Skills & Qualifications Bachelor's degree in IT, Computer Science, or a related field (or equivalent More ❯

thinking and responsive team within the Mission Systems Business Stream. Day-to-day, you will help to enhance an existing busy team, bringing continuous professionalism and knowledge to the service provided to our prestigious customers. You will be leading and managing a small team in a customer-facing IT support role, ensuring high standards of service delivery More ❯

of experience in Azure VMware Solution, and 5 years of experience in VMware vSphere, Azure cloud services deployments, and cloud migrations. Responsibilities You will partner with program managers and service delivery teams to plan, architect, and guide complex infrastructure deployments and migrations for large enterprise customers, moving customers from on-premises VMware environments to the Azure VMware Solution … on Azure-specific solutions and deployment Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process, and demonstrate a vision for the future Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to lead projects, and to More ❯

platform and operations. This will feed into the planning of our technical developments and help to refine our operating strategies to ensure that ESG remains at the forefront of service delivery and deliver the best performance to our customers. Our industry has frequent consultations on changes to technical and regulatory factors that can strategically affect us, so understanding … workshops, presenting to both internal and external stakeholders and be able to summarise complex industry documentation for a range of audiences. Core Responsibilities Following industry developments that affect flexibility service provision particularly from NESO, Ofgem and DesNez. You should be able to glean strategic insights from your work. Respond with General Manager to consultations pertinent to this space. Work … s leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing More ❯

the Operations function, in line with overall strategy. Manage Bordereaux Processing: Provide guidance and direction to the Operations Team relating to reinsurance bordereaux management, Scheme eligibility, participant onboarding, industry service and support, claims processing and insurer audits. Contribute to the management of operational risks and controls: Own the Operations function's audit findings and actions, and the maintenance of … continuous improvement in Bordereaux processing and operational risk management. Routine External Partner Engagement: Own the day-to-day relationship with Operations' external partners and set the strategic direction and service plans for these engagements. Work with the Vendors to oversee performance standards, risk management, internal controls and monitoring and reporting of performance. Knowledge share: Inspire and support other members … how change can be enabled through model design, capability definition, process enhancement, application and technology platforms. Experience working with third party providers in strategic partnerships with a focus on service delivery continuous improvement. Interactive Skills A team player who openly supports, encourages and shares knowledge with colleagues. A people manager driven by the success and engagement of its More ❯

define and sell a vision and bring others on the journey? Do you have strong leadership skills with the ability to manage, influence and motivate teams in the successful delivery of complex continuous improvement? If yes, keep reading We ve partnered with one of Bristol s most prominent organisations to help find someone to advance their Digital Infrastructure portfolio … and provide an effective digital-first strategy, roadmap and support service to meet the demands of the business. The portfolio is diverse and delivered through traditional and hybrid-cloud deployment models and includes many business-critical applications. You will be responsible for a team of over 70 people, and reporting to senior leadership on the status and performance of … and others and ensure these are aligned to organisational goals, objectives and standards to deliver a world class service. • Stay abreast of emerging technologies and standards to ensure the delivery of robust, secure and performant Digital Infrastructure services to the business. • Develop investment plans and operating budgets for the Digital Infrastructure portfolio that reduces technical debt and increases innovation More ❯

this transformation helping to drive innovation, leading a talented team, and ensuring our infrastructure is resilient, secure, and future-ready. What you'll be doing: Leading the design and delivery of secure network and infrastructure solutions across the council. Managing cybersecurity protocols, incident response plans, and regular security audits. Overseeing a team of three Network and Cybersecurity Engineers - mentoring … management skills, with the ability to juggle priorities and inspire your team. A strategic mindset with the ability to translate technical complexity into clear, actionable plans. A passion for service delivery, innovation, and continuous improvement. For an informal discussion about this post, please contact Joe Cole, Associate Director: IT, Cyber & Digital on or Closing Date: Wednesday, 20th August More ❯

Working Hours: Monday - Friday (40 hours Per Week) Overview: First Military Recruitment are currently seeking a Data Engineer on behalf of one of our clients. Responsible for supporting the delivery of the Project Services Team to meet customer requirements to improve service delivery standards in respect of new store openings, store closures and changes to existing estate More ❯

outreach via phone, email, and LinkedIn Managing and nurturing a live pipeline of prospects using Google-based CRM tools Collaborating with internal bid and ops teams to ensure seamless service delivery Positioning MBT Group as an agile, hassle-free operational partner, not just another cleaning supplier What we re looking for: Previously worked as an Business Development Manager More ❯

and maintained cybersecurity strategies aligned with industry standards. Built secure user devices and managed device integrity and anti-malware. Implemented proactive monitoring and automation tools for predictive operations. Drove service management improvements including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM, and … ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. Design and build secure user devices, including PC/laptop More ❯