4 of 4 Permanent Support Analyst Jobs in Gloucestershire

We’re looking for a Second Line Support Analyst who’s ready to take the next step in their IT career. If you’ve gained solid experience in First Line Support and are eager to tackle more complex challenges, this is your opportunity to grow, contribute, and be part of a collaborative and forward-thinking IT team. … As a Second Line Support Analyst, you’ll be the go-to expert for escalated technical issues, ensuring smooth operation of our IT systems and delivering outstanding service to our users. You’ll play a key role in maintaining high service availability, resolving complex problems, and driving continuous improvement across the IT function. What You’ll Be Doing … and Request Management • Handle incidents and service requests escalated from First Line Support. • Diagnose, troubleshoot, and resolve hardware, software, and network-related issues. • Escalate unresolved issues to third-line support or specialist teams with clear documentation. • Ensure service levels (SLAs) are met for response and resolution times. Technical Support • Provide remote and on-site support for end More ❯

IT Support Analyst Full time/Competitive salary/Cheltenham office based (Direct applicants only – no recruitment agencies please) We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1 st and 2 nd line technical support to end … include: Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company Undertake Desktop and Server Administration tasks Support user accounts, permissions, and access control through Active Directory/Microsoft 365 Perform routine maintenance and updates on systems, ensuring compliance with company IT policies Provide support to … the Head of IT Provide overall support for software/hardware used by all employees of the company including remote workers Take responsibility for managing the asset inventory Support onboarding and offboarding of employees (account setup, equipment preparation) Assist with maintaining backups, antivirus systems, and system monitoring Work closely and maintain good relations with a variety of IT More ❯

public transport availab le) Renishaw are undertaking an ambitious project to deploy Microsoft Dynamics 365 throughout the global subsidiary network, and we are seeking an enthusiastic Second Line D365 Support Analyst to join our applications support team. You will have commercial experience of supporting Dynamics 365 solutions in either Customer Engagement or Finance and Operations. You will … need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment. Please note: this role is a hybrid based role with 2/3 days/week onsite. Having personal transport is a necessity as public transport cannot be relied on due to our location. Responsibilities Evaluate allocated incidents to … determine root cause and apply appropriate system configuration or code changes where needed. Analyse and develop solutions for minor system change requests. Assist, when needed, the Level 1 support team. Follow existing and author new procedures as needed. Use ITSM tool to track and update tickets. Key requirements Experience as a support analyst, with a focus on More ❯

ICT Application Service & Support Analyst L3 Role Summary Provide 2nd line ICT technical support across the organisation, ensuring the stability, availability and improvement of Windows-based systems and related applications. Manage incidents, implement changes, and maintain ICT assets to deliver reliable, secure services. Key Responsibilities Deliver 2nd line support professionally and in line with SLAs, maintaining … and test system upgrades, changes and releases within the change control framework. Manage escalated tickets through to resolution, keeping stakeholders informed. Deploy approved hardware and software securely and consistently. Support and maintain key applications; assist in incident/problem resolution per ITIL® processes. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service Desk. Liaise with third … parties and internal teams to achieve timely issue resolution. Maintain accurate asset and configuration data. Participate in release testing, scheduling and communication. Provide flexible support during core hours and contribute to on-call or shift rotas as required. Additional Information Vetting: Must meet Local Force Management Vetting (MV) and possibly 'Security Check' (SC) levels. Mobility: May be required to More ❯