1 of 1 Permanent Systems Support Jobs in Gloucestershire

IT System Support Analyst Permanent Location: Home/Gloucester Salary: £34,000 - £36,000 (+ excellent benefits, flexible hours) We are looking to recruit an IT System Support Analyst for a technology driven public sector organisation based in Gloucester. The System Support Analyst will provide 2nd line technical support across a diverse IT estate, ensuring the … client's office in Gloucester. My client can offer flexible working arrangements. You'll work 37 hours per week, with core hours of 10am-3pm (Monday to Friday) to support collaboration. The remaining hours can be worked flexibly to suit your schedule - for example, you could start earlier and finish at 3pm, or start later and finish later. Key … Responsibilities Deliver 2nd line support in a professional, customer-focused manner, meeting agreed SLAs. Manage and resolve escalated tickets, keeping stakeholders informed throughout. Support system changes, migrations, and upgrades, including testing and controlled releases. Deploy approved hardware and software securely across the organisation. Maintain accurate asset information and create clear technical documentation. Essential Skills & Experience Proven experience in More ❯