2 of 2 Permanent SaaS Jobs in Godalming

about joining us on this exciting journey. Job Purpose As an Application Support Engineer, you will provide highly technical, incident-driven support for our SaaS platform—owning each incident end-to-end from initial triage through investigation, mitigation, resolution, and closure. You’ll use deep product knowledge, diagnostics, log analysis … updates) to prevent recurrence. Requirements BSc degree in IT (or equivalent experience). Previous experience as a L2/L3 Support Engineer supporting cloud SaaS products. Familiarity with ticketing systems such as ServiceNow (or similar). Familiarity with platforms for specialized AI agents such as Copilot or Claude. Ability ...

Unily is seeking an Application Support Engineer to provide highly technical, incident-driven support for our SaaS platform. You will own each incident from triage to resolution, using product knowledge, diagnostics, and collaboration with Product and Engineering to resolve issues quickly and clearly communicate with stakeholders. You will maintain accurate ...