Senior IT Support Technician
grays, east anglia, united kingdom
Statom Group Ltd
staff, and ensuring the overall health of our IT systems. You will act as a key point of contact for technical quieries and will play a crucial role in mentoring junior staff members. Key Responsibilities: Provide high-level technical support for IT infrastructure and systems, ensuring timely resolution of incidents and requests. Oversee the IT helpdesk operations, ensuring efficient service … providers for hardware and software procurement. Conduct training sessions for end-users on IT systems and best practices. Manage IT asset inventory and ensure compliance with licensing agreements. Provide mentorship and guidance to junior IT support staff. Document technical procedures and maintain an updated knowledge base. Requirements Essential Skills & Experience: Bachelor's degree in Information Technology or Computer Science. Minimum More ❯
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