7 of 7 Permanent ITIL Jobs in Guildford

industry-specific systems. Strong troubleshooting and problem-solving skills. Knowledge of Windows environments, Microsoft 365 and Active Directory. Familiarity with ticket management systems and ITIL-based processes. Excellent communication and customer service skills. A proactive approach and willingness to learn new technologies. Desirable Skills SQL experience or the ability ...

Line, 2nd Line, Help Desk, Service Desk, SLA's, ITIL, Problem Solving, Incident Management, Windows, Office365, Microsoft, AD, Remote Desktop, Hardware (Desktop, Mobile and Laptop), Software, Network New role to join our client's Surrey-based Help Desk Support team. The role is permanent and predominantly office-based (Guildford area ...

Unix platform. Have sound knowledge of Networking topology's, protocols, and command-letsStrong organizational and time management skills. Have a customer service backgroundKnowledge of ITIL and change management. Able to troubleshoot and solve problems identified through a variety of events in a technical environment. Ability to work independently as well ...

experience with hands-on secure network design and management.Experience with Cisco, Juniper, SIEM, IDS/IPS, penetration testing and forensic tools.Knowledge of ISO27001, GDPR, ITIL and vulnerability management.Strong communication and customer-facing skills.SC Clearance or ability to obtain it.DesirableTelecommunications, satellite or maritime experience.UK MOD/Government networks experience.Oscar Associates ...

resource planningMonitor KPIs, SLAs and customer satisfactionAct as the escalation point for technical and customer issuesEnsure high standards of ticket quality, documentation and ITIL practicesDrive service improvement, efficiency and first-time fix ratesProduce service performance reports for senior managementWork closely with technical and account management teamsSupport a positive, collaborative … customer-focused culture3+ years’ experience managing an IT Service Desk within an MSPExperience managing a team of 6–8 engineersStrong knowledge of ITIL, SLAs, KPIs and service managementExperience handling escalations and major incidentsGood knowledge of Microsoft 365, Entra ID, Azure, Intune and MDMGood networking fundamentals across LAN, WAN, VPN, routers ...

Job Summary: An opportunity to join the Allianz Technology UK Branch as the Head of Architecture reporting directly to the Allianz Technology UK Head of IT. The Head of Architecture is responsible for leading and ...

Our client is a management and technology consultancy. Our Cyber Security Consultants play a critical role in supporting Defence, national security, government and critical national infrastructure organisations and protecting some of the UK's most ...