4 of 4 DemandTrendPermanent Service Delivery Jobs in Guildford

Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role in coaching the team, optimising support processes, and ensuring service excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear … Lead and inspire a team of Customer Support Advisors and Specialists to consistently deliver empathetic, solution-focused support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organise team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality … of service through regular reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice of the customer internally—identify trends and pain points and collaborate across teams to drive service improvements Continuously refine processes and troubleshooting procedures to improve efficiency and customer satisfaction Support the More ❯

deliver innovative space projects within institutional, export, and defence settings. Role Responsibilities of a Project Manager: Manage projects or aspects of a project from contract commencement through development and delivery of space and ground segments, launch preparation, in-orbit commissioning and subsequent service delivery and operations To be responsible for all aspects of the project, or a … activities to ensure the entire project is progressing in line with the baseline plan, with the expectation on strong leadership, motivation and being the driving force behind the engineering delivery Breaking down work into appropriate work packages and obtaining agreements with engineering team leaders for appropriate resources Communication with customers and internal stakeholders, including Engineering Functional Managers, Heads of More ❯

a broad range of topics including architecture development, cyber security, programme and project management through to data engineering/analytics and AI. We have a long track record of delivery and are trusted to work on some of the UK Government's most important and sensitive projects. Collaborate with clients to develop strategies for future ICT service delivery, aligning with Government strategies. Define end-to-end architectures, including Business, Applications, Data, and Infrastructure. Create comprehensive User and Service Requirements Documentation. Deliver key Concept and Assessment Phase products. Support large ICT procurements by developing procurement documentation, evaluation strategies, and assessing bids. Provide technical assurance to ensure proposed solutions are fit for purpose. Skills, Knowledge and Expertise Experience … run over multiple years and contribute to clients' mission-critical objectives and key strategic initiatives. We're proud of our long-term client relationships and excellent track record of delivery; as a result, we're trusted to work on some of the UK Government's most important and sensitive projects. We operate in the following market sectors: Defence, Central More ❯

team, you'll leverage technologies like Palantir, Tableau, and cloud platforms (AWS, Azure) to build scalable data infrastructure, develop machine learning models, and create robust solutions that enhance public service delivery. Working in classified environments, you'll tackle complex challenges using tools like Hadoop, Spark, and modern visualisation frameworks while implementing automation that drives government efficiency. You'll collaborate … With our strong technical foundation and focus on mission-critical systems, you'll be part of a team delivering nationally significant projects that have a real impact on public service delivery. If you're passionate about applying cutting-edge data science and engineering in secure environments while contributing to the UK's digital transformation agenda, we should discuss how … run over multiple years and contribute to clients' mission-critical objectives and key strategic initiatives. We're proud of our long-term client relationships and excellent track record of delivery; as a result, we're trusted to work on some of the UK Government's most important and sensitive projects. We operate in the following market sectors: Defence, Central More ❯