5 of 5 Permanent Service Delivery Jobs in Gwent

Service Delivery Manager Newport – hybrid Permanent | £62,000 + Benefits The Opportunity Reed Technology is partnering with a leading organisation to recruit an experienced Service Delivery Manager . This is an exciting opportunity to take ownership of a portfolio of critical IT services delivered through … strategic partner and supplier network. Working within a SIAM environment, you will act as the service integrator, ensuring suppliers consistently deliver against agreed service levels, KPIs and contractual commitments while driving continuous service improvement across the business. This role combines both technical and stakeholder-facing responsibilities ...

escalation point for network-related incidents. This position requires a strong technical background in network management and security, with a focus on maintaining high service standards and minimal disruption. Day-to-day of the role: Review and provide guidance on technical designs to ensure compliance with security policies … assess risks and deliver vulnerability remediation based on threat intelligence and business requirements. Serve as an escalation point for network-related incidents, guiding Service Delivery Managers and partners to minimize downtime and impact on IT services. Define network changes, project roadmaps, performance expectations, and delivery timelines with ...

business systems improvements. What You'll Do: Lead teams responsible for application support, business systems development and testing Drive improvements in governance, processes and service delivery Act as the senior escalation point for business-critical applications Manage and prioritise application change requests and enhancements Oversee the delivery … support technical teams when required Experience delivering application and business systems projects Experience working with ERP or enterprise application environments Knowledge of ITIL or service management environments Exposure to Microsoft technologies including C#, VB.NET and SQL would be beneficial Why You Should Apply: Opportunity to take ownership ...

easily accessible. This role offers the chance to contribute to a newly expanding operations team where documentation quality and operational excellence are essential to service delivery. Key Responsibilities Produce high-quality technical documentation including operational procedures, system guides, technical specifications, and maintenance documentation. Establish and maintain documentation standards, style ...

equivalent work experience in ICT. Experience with Microsoft Office applications at a user level. A strong understanding of customer care practises to ensure efficient service delivery. Familiarity with police environments and security responsibilities is advantageous. Skills and Attributes: Excellent communication skills, both written and oral, tailored to meet … proactive approach to problem-solving and decision-making. Why Consider This Role? Impactful Work: Play a vital role in enhancing communication within the police service, ensuring safety and efficiency. Collaborative Environment: Work within a supportive team atmosphere where contributions are valued. Professional Development: Opportunities for training and continuous professional ...