2nd Line IT Support Engineer / Analyst
- Hiring Organisation
- Smartsearch Recruitment
- Location
- Caerphilly, Gwent, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000/annum Excellent benefits
Azure-based technologies, endpoint management, infrastructure support and modern workplace environments. Key Responsibilities: • Deliver high-quality 2nd line technical support across desktop, server and cloud environments • Troubleshoot and resolve hardware, software and infrastructure-related issues • Support Microsoft 365, Active Directory, Entra ID and endpoint management technologies • Assist with … device management, OS deployment and enterprise MDM solutions • Support Windows desktop and server environments • Work closely with customers and internal teams to deliver excellent technical support and service outcomes • Assist with customer onboarding, technical implementations and infrastructure changes • Take ownership of technical issues and see them ...