1 to 25 of 32 Permanent Customer Experience Jobs in Hampshire

Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life … pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing ...

week. We are happy to discuss flexible working! Top 3 skills needed for this role: Proven Product Strategy Leadership Demonstrated Agile Delivery Expertise Strong Customer Experience Advocacy What this role is all about: We're looking for a Product Manager who will be responsible for defining, shaping … throughout their journey. This role's responsibilities include managing product priorities, developing roadmaps and collaborating with product, technology, design and business stakeholders to deliver customer-focused solutions. The role plays an important part in translating strategic objectives into measurable outcomes that improve customer experiences, increase operational efficiency ...

seeking a highly organised and customer-focused Logistics & Administration Support professional to join our team. This is a pivotal role responsible for ensuring the smooth and efficient processing of customer orders, supporting logistics operations, and delivering exceptional customer service throughout the customer journey. … supporting lead-time targets, and ensuring daily operational activities are completed accurately and efficiently. Manage administration processes for both incoming and outgoing goods. Book customer equipment into SAP/PAS systems. Ensure customer orders are processed in line with operational targets and agreed lead times. Coordinate collections ...

direct to consumer websites. This role will lead the planning, execution, and optimisation of the regional trading calendar, ensuring a best-in-class customer experience while delivering commercial targets. Working closely with Digital Marketing, Category Merchandising and Digital Operations teams, the Ecommerce Trading Manager will identify growth opportunities … optimise site performance to maximise revenue and customer engagement. Reporting into the Head of Commercial Ecommerce Europe and supported by a cluster level Ecommerce Trading Associate that reports into this role. Ingredients: Key Responsibilities Commercial Trading & Performance Own the day-to-day trading performance of ecommerce for the cluster ...

Completion, Operations and Controls functions within our Property division. This is a high-impact leadership role responsible for ensuring the efficient, compliant and customer-focused delivery of services while driving operational excellence, risk management and continuous improvement across the business. This role is based in Basingstoke, with some travel … processes that support the continued growth of our Property business. You will work closely with senior stakeholders across the Bank, helping to deliver exceptional customer outcomes while maintaining robust regulatory and risk standards. Leadership & Strategy Lead the Pre-Completion, Operations and Controls functions, ensuring alignment to business objectives, customer ...

products and services they subscribe to, drive platform adoption both in the buyer community and their respective supply chains; help retain subscriptions and grow customer advocacy. **Salary from £35,000, depending on experience** **This is a hybrid role(3 days per week from Basingstoke office)** Job Responsibilities: Customer onboarding Develop a comprehensive understanding of the customer needs and business objectives. Build a personalised adoption plan that supports their business and increases customer advocacy. Be responsible for the overall delivery of the adoption plan and reaching the desired customer outcomes. Support the customer through ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real‐time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity … serve as the strategic partner for one of our most important insurance customers in the UK. This role sits at the intersection of customer leadership, service delivery, operational performance, and executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco ...

recent partnership with a private equity firm, we are targeting significant growth over the next 3–4 years. Our mission is to deliver exceptional customer service at every stage. With over 18 years of industry experience, we have developed deep expertise in website development and telephony solutions. … equally proud to support local businesses that rely on us for reliable, high-quality service. The Role You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally and efficiently ...

successful candidate will lead the continued growth of the company's D2C and marketplace channels, including Amazon, while ensuring the ecommerce proposition, technology and customer experience are scalable across international markets. This is an exciting opportunity for an ambitious ecommerce leader to take ownership of a significant growth … ecommerce platforms. Own the profitable delivery of revenue, traffic, conversion and AOV across UK and EU D2C sites. Lead the optimisation of the digital customer journey, including UX/UI, SEO, site speed, mobile experience and localised content. Use data, analytics and consumer insight to identify opportunities ...

achieve their full potentialThe RoleThis Senior Technical Account Manager & IT Service Delivery Manager role is a strategic leadership position responsible for owning the complete customer relationship and service delivery for critical defence/public sector clients. You will serve as the primary strategic partnership owner and component IT service … manager, directly accountable for customer satisfaction, service continuity, and account growth. This is a challenging, high-ownership role that demands someone who takes full accountability for outcomes, drives their team to excellence, and serves as an indispensable strategic partner to our most demanding customers.Based in Hampshire and reporting ...

exciting opportunity to join an innovative organisation providing digital solutions to businesses across a range of industries. With a strong focus on technology, customer experience, and delivering solutions that help businesses operate more effectively, the company is continuing to expand and is looking for a commercially driven Sales … sales cycle from initial contact and qualification through to proposal, negotiation, and close. Building and maintaining strong relationships with prospective and existing customers. Understanding customer requirements and recommending appropriate technology solutions based on their individual needs. Conducting sales calls, virtual meetings, presentations, and product demonstrations with prospective clients. Preparing ...

occasional travel between our offices. The Role In this key role, you'll lead architectural strategy across business platforms, shaping holistic solutions that enhance customer experience and operational excellence. Collaborating across teams and technology partners, you'll ensure our architecture aligns with business goals and governance standards. Main … functional requirements and interact with other cross-functional teams Attending and contributing to technology governance forums and strategic planning discussions Essential Skills & Experience Strong experience in enterprise and solution architecture Knowledge of architecture frameworks (e.g. TOGAF) Expertise in SaaS platforms, application integration, and APIs Understanding of DevOps/ ...

Package: Competitive salary and excellent Colleague benefits About the Role Churchill Estates Management are recruiting for a new Call Centre Trainer to join our Customer Service team based in Ringwood. We are looking for an enthusiastic, engaging, and knowledgeable trainer to play a key role in developing our call … take ownership of the onboarding and training journey for new starters, ensuring they have the skills, confidence, and knowledge to deliver an exceptional customer experience from day one. Working closely with the Customer Service management team, you will design and deliver engaging training programmes covering our systems ...

successful adoption. Monitor progress, gather feedback and adapt approaches where needed to ensure change activity remains effective, compliant and focused on long-term outcomes. Experience designing and delivering operating model change and improvement initiatives within large, complex environments. Strong knowledge of change management principles, methodologies and tools, together with … experience of process improvement. Experience of end-to-end delivery lifecycles and a range of delivery methodologies, including Agile and product-focused ways of working. Strong stakeholder engagement, communication and facilitation skills, with the ability to build trusted relationships and influence across a matrix organisation. Strong analytical ...

their best work. Proactively identify, manage, and escalate risks, issues, and dependencies, keeping clients informed and confident throughout. Work closely with Principal Consultants, Experience Designers, and Technology leads to ensure delivery plans reflect realistic effort, sequencing, and resourcing. Support account growth by flagging follow-on opportunities to account leads … Etch's wider commercial and business development activities, including thought leadership and event speaking where relevant. Person Specification 6 to 10 years of experience in programme or senior project delivery, ideally within a consulting, agency, or digital transformation environment. Proven track record of delivering large-scale, multi-workstream digital ...

ensuring customers receive outstanding service. You'll have the opportunity to develop your technical expertise, influence service improvements, and make a visible impact on customer experience every day. Manage incidents and service requests from initial triage through to resolution, ensuring customers receive timely updates and support. … point of contact during service disruptions, coordinating with technical teams and stakeholders to drive swift outcomes. Monitor customer services proactively, identifying potential issues before they escalate and taking appropriate action. Support service incident management activities, including escalations and participation in high-priority incident events. Lead or contribute to technical ...

reporting and strategic insight to senior stakeholders, ensuring security strategy, vulnerability management, and business roadmaps are aligned with organisational goals and compliance requirements. Extensive experience in Information Security or a related field, including leadership or management experience within IT or Cyber Security teams. Strong knowledge of industry security … ability to prioritise competing demands and balance risk against business objectives. A proactive and collaborative leader who demonstrates integrity, sound judgement, regulatory awareness, customer focus and a commitment to fostering a positive team culture. How We Work We believe in flexibility and balance. Our hybrid model blends home working ...

This role is with a company in the FMCG industry, located in Hampshire. Description Manage the setup and maintenance of new product information across customer platforms. Build and maintain strong relationships with external business partners and internal stakeholders. Coordinate with cross-functional teams to improve processes, service levels … reporting, and optimisation activities. Assist with stock management and availability planning to maximise sales opportunities. Contribute to ongoing projects and initiatives aimed at improving customer experience and business results. Profile An ambitious eCommerce professional with strong growth potential. You will see this role as a long-term career ...

order to be successful, you will have the following background: Background within either UK Military, or working with the Military/MoD as a customer Experience of acting as a senior technical authority, providing architectural leadership Enterprise Architecture background across software engineering and platform delivery, including cloud-hosted … services, APIs, DevSecOps, CI/CD and test automation Experience of introducing emerging technologies including AI, ML and data enabled services Strong and robust stakeholder management skills SC Cleared Within this role, you will be responsible for: Senior leadership role within a multi-year delivery environment, supporting thousands ...

Service Delivery Manager Location: Hampshire Working Pattern: Hybrid Hours: Monday–Friday, 9:00am–5:30pm Travel: Regular UK customer travel required Competitive Salary We’re looking for an experienced Service Delivery Manager to join a growing technology and cyber security services team. The role would suit someone with … service relationship with a portfolio of customers. Act as a key contact for service-related queries, escalations and issues. Lead customer service reviews and performance meetings. Monitor service levels, KPIs and customer satisfaction. Coordinate service onboarding and the introduction of new services. Work closely with technical and operational ...

Desk Analyst | Salary: £30k + excellent benefits | Basingstoke | Initially office-based, moving to hybrid working. A growing Managed Services Provider is looking for a customer-focused 1st Line IT Support Engineer/Service Desk Analyst to join its services team in Basingstoke. This opportunity would suit someone with experience … enjoys solving problems and supporting users in a fast-paced environment. You’ll provide front-line end-user computing support to a varied customer base across the public and private sectors, taking ownership of incidents and service requests while delivering a professional and reassuring customer experience. The role ...

exciting phase of digital growth and are looking for an experienced E-Commerce Executive and Brand Manager to help shape and optimise the online customer journey, drive commercial performance and support our dealer network across the UK and Ireland. Who We're Looking For We're looking … experienced e-commerce professional with at least four years experience in digital trading, e-commerce or website management. You'll enjoy combining data, creativity and commercial thinking to drive online growth. With a keen eye for detail and a passion for customer experience, you'll be confident ...

your technical expertise can make a real difference? New Forest District Council is undertaking an ambitious Digital Transformation Programme, focused on improving services, enhancing customer experiences and creating more efficient and sustainable ways of working. We are looking for an ICT Senior Analyst who can turn technical opportunities into … looking for someone with a strong technical background who is proactive, analytical and committed to delivering excellent service. You should ideally have: Strong experience in application delivery, technical support and service improvement. Experience with NEC solutions is desirable but not essential. Experience with Microsoft 365 technologies, including ...

responsible, evidenced use of AI in both build-time and run-time. Performing testing of your work, fixing defects, and helping to resolve customer support cases. Ensuring that the team adheres to the architectural direction and standards. Mentoring and coaching team members in architecture practices, AI-led delivery techniques … discipline of validating AI outputs. Liaising with Product Management during planning sessions. Have you got what it takes? Solid experience developing applications in C# using Visual Studio/Visual Studio Code. Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs. Experience ...