1 to 25 of 32 Permanent Customer Experience Jobs in Hampshire

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

Customer Performance Analyst Location: Gosport Job Type: Full Time, Permanent Salary: £35,000 £40,000 per annum V3 are recruiting for a Customer Performance Analyst on behalf of our Logistics client based in Gosport. This is a fantastic opportunity for a data-driven professional who enjoys turning complex … information into meaningful insights and working closely with customers to drive performance improvement. The Role As the Customer Performance Analyst, you will play a key role in capturing, validating and interpreting internal and external performance data. You will transform complex information into clear, accurate reports, dashboards and customer ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary & Purpose The Account Executive is responsible for acquiring new service … report on sales performance against quarterly and annual targets. Occasionally support cross-sell and upsell into existing accounts when this role owns the customer relationship. Travel as required for customer meetings, industry events (including speaking opps), or sales workshops. Required Skills & Experience Proven track record ...

Company We are seeking an experienced Customer Service Executive to work for an innovative technology services provider supporting more than 8,000 clients across telecoms and media services. Based in their new Eastleigh office, a team of 40 professionals is driving an ambitious digital transformation to modernise internal processes … enhance their product portfolio. Their mission is to deliver exceptional customer service at every stage. The Role You will work in a collaborative customer service team who work across Cloud Phone Solutions, Telephone Numbers, Broadband and Websites, ensuring every customer interaction is handled professionally and efficiently Handling ...

with a private equity firm, they are targeting significant growth over the next 3–4 years. The Role You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally … telephone numbers, websites, broadband, etc.) Setting up call diverts and reinstating services Liaising with suppliers and keeping customers updated Spotting opportunities to enhance the customer experience Managing cancellations with care and accuracy About You Previous customer service experience (essential) Friendly, professional telephone manner Strong IT skills ...

robust semantic layer powering reporting and insights. • Shape how the entire organisation uses data – from executive-level KPIs to operational dashboards across Sales, Network, Customer Experience, Finance and Operations. • Evolve the modern data platform into a stable, scalable and trusted ecosystem with clear data models, environments, testing … levels can confidently interpret – and challenge – the numbers. Here's why you'll be great in this role... You will have: • Significant experience leading data, analytics or AI teams within complex, high-growth or technology-led environments. • A track record of maturing a data function from fragmented to trusted ...

continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices … chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration ...

environment that drives us toward our mission. Inspired to make a difference, we are committed to solving the worlds toughest problems. Passionate about customer success by being determined to understand and respond to our customers needs as if they were our own. United as a team, we are bound … have a requirement for a security-cleared Infrastructure Engineer based in the UK working at our Farnborough site Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team ...

Location: Manchester (On-site) Type: Full-Time, Permanent- Monday- Friday 9am-6pm About Us We are a leading customer experience and contact centre solutions group, operating multiple service brands across the UK. Our in-house technology powers 24/7 customer operations for clients in legal, healthcare … deliverables. Guide the adoption of modern frameworks, AI integrations, and real-time data processing. About You: 7+ years of full-stack software development experience, including at least 3 years in a senior or lead capacity. Strong background in Python, React, and Java; .NET experience beneficial but not essential. ...

global engineering/manufacturing customers. Youll diagnose EC&I and software faults, advise on upgrades, and support a small automation team delivering high-quality customer solutions. Automation Software Engineer Essential Requirements/Experience: Strong EC&I and controls background PLC programming: Siemens TIA Portal & Step 7, Allen Bradley … ControlLogix HMI experience (TIA/WinCC Flexible) Skilled in troubleshooting PLC, HMI, SCADA, and PC-based systems Customer-facing communication skills HNC/D + 5+ years experience Automation Software Engineer Salary and Benefits: £52,000 £59,500 25 days holiday + bank holidays 5% employer pension ...

integration, and optimisation of core business systems Ensure robust cyber security, data governance, and digital resilience Drive the adoption of innovative technologies that improve customer experience and operational efficiency Lead teams across IT, Digital, Finance, Revenues and Benefits to deliver reliable, cost-effective, user-centred services Your leadership … proven track record of senior leadership in corporate services-someone who leads with vision, empowers others, and champions continuous improvement. You will bring experience in organisational change, service transformation, and partnership working, ensuring services are efficient, effective, and forward-thinking. Strong influencing and negotiation skills are essential, enabling ...

Handoffs – ≥ 90 % NPS on deals you scope. Key KPIs Results – ramped quota attainment. Pipeline – ~3× quota coverage. Activity – target discovery/demo sessions weekly. Customer Experience – ≥ 90 % NPS on your deals. What You'll Be Doing Lead portal audits; quantify revenue gaps and ROI. Co-sell with HubSpot … target net-new and expansion deals Craft proposals, quotes, SOWs; negotiate and close. Share customer insights with Product, Marketing, Delivery. Keep HubSpot CRM ≥ 95 % hygienic. About You 4 + yrs hands-on HubSpot (admin, RevOps, CSM, consultancy). Proven upsell/cross-sell or business-case experience. Eager ...

deliver ongoing improvements, performance enhancements and new capabilities across the company's suite of software products. Your work will directly influence product stability, customer experience and future roadmap direction. This is a highly involved, full-lifecycle engineering role where your ideas and judgement will be valued from … development and delivery of new product features and functionality. Architect new codebases and take ownership of complex technical components. Support product maintenance, troubleshooting and customer-facing technical interactions. Assist in research, innovation and IP creation across DSP, algorithmic development and next-generation processing platforms. Follow best practice for build ...

triage and support all customers reporting issues, and to assist in ensuring the efficient working of the inhouse Service Assurance team, while delivering exceptional customer service to our clients. Responsibilities Ensure all faults are dealt with efficiently. Maximise efficiency. Monitor issues to define patterns and work to lessen these … recurring issues. Ensure constant improvement of customer experience and Service Assurance knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. Develop, implement and maintain procedures of best practices ...

triage and support all customers reporting issues, and to assist in ensuring the efficient working of the inhouse Service Assurance team, while delivering exceptional customer service to our clients. Responsibilities Ensure all faults are dealt with efficiently. Maximise efficiency. Monitor issues to define patterns and work to lessen these … recurring issues. Ensure constant improvement of customer experience and Service Assurance knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. Develop, implement and maintain procedures of best practices ...

ANALYST - £50,000 - £55,000 - PORTSMOUTH (Gunwharf) HYBRID This company operates within a transport and logistics environment where technology is central to service reliability, customer experience, and operational efficiency. The Business Analyst will join the IT & Technology function and play a key role in improving how the organisation … organisational change, user adoption, and new ways of working What the company is looking for Strong communication skills across technical and non-technical audiences Experience delivering change and supporting user adoption Good understanding of business systems and structured analysis techniques Ability to engage stakeholders at all levels ...

website and webshop Ensure the website remains up to date, visually appealing, and aligned with brand standards. Continuously improve the website’s usability and customer experience to increase conversions and online sales Coordinate with external agencies or developers when technical updates are required (no programming expected) Digital Marketing … Manage and optimise online campaigns that support the sales team with company sales growth and brand visibility Track performance metrics and provide insights on customer behaviour and website traffic SEO & Online Visibility Build and develop the company’s SEO profile, including keyword research, on-page SEO, and content optimisation ...

greener future. This fast-growing organisation is renowned for its cutting-edge technology and commitment to sustainability. With a focus on innovation and customer experience, they are shaping the future of clean transport and creating a positive environmental impact. Your new role As a Data Engineer, you will ...

greener future. This fast-growing organisation is renowned for its cutting-edge technology and commitment to sustainability. With a focus on innovation and customer experience, they are shaping the future of clean transport and creating a positive environmental impact click apply for full job details ...

consumer travel sector. Renowned for delivering market-leading experiences and prioritising sustainability, they are investing in data and analytics to drive growth and improve customer experience. They are now seeking a Insights Analyst to join their Marketing and Ecommerce function and help turn data into actionable business insight. Role … Ecommerce, acting as the organisation's data champion to ensure reporting and analytics are accurate, consistent, and trusted. Key Responsibilities Analyse the full customer journey from first touchpoint to conversion, identifying channel performance and optimisation opportunities. Use data to evaluate website behaviour and customer interactions to enhance experience ...

client is a well-established organisation providing essential transport services within the UK, connecting communities and supporting local economies. With a commitment to reliability, customer service, and sustainability, the business is investing in modern technology and infrastructure to enhance its operations. The company plays a key role in facilitating … maintain robust cybersecurity measures and ensure a 24/7 helpdesk service for internal customers, supporting the wider business and enhancing the external customer experience. Your remit will include developing and maintaining the organisation's IT strategy, aligning technology initiatives with business goals, and driving innovation to optimise processes ...

formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every … customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group's award winning, collaborative and inclusive culture. About the role Working with both internal and external resource, the Development Lead will ...

will drive commercial growth within a designated region by developing and executing a regional commercial plan, managing B2B relationships, and leveraging insights to enhance customer experience. Key Responsibilities Commercial Strategy: Develop and implement a regional plan aligned with strategic objectives. Monitor market trends, competitor activity, and customer needs … full sales cycle and maintain strong stakeholder relationships. Stakeholder Engagement: Represent the organisation at events and networking opportunities. Build partnerships with key decision-makers. Customer Insight: Gather and analyse feedback to improve offerings and customer experience. Collaboration: Work with regional teams to deliver cohesive plans and meet growth ...

Flexible/Remote (UK) — Preference for candidates based in or near London, Manchester, or other major cities in England to support occasional travel to customer meetings. Reports to: Steve Levy, VP, Global Solution Consulting About Logile Logile is a global leader in AI-powered Connected Workforce solutions … forecasting, AI/ML optimization, and operational best practice. Retailers rely on Logile to drive productivity, improve colleague engagement, reduce costs, and deliver better customer experiences. Role Overview We are seeking a Solution Consultant with retail and/or grocery experience to support the pre-sales strategy ...