23 of 23 Permanent Customer Experience Jobs in Hampshire

Company description: ClearCourse Job description: Customer Operations Supervisor Location: Waterlooville | Permanent Reporting to: General Manager Giftpro is the UK’s leading hospitality gift voucher platform, helping our customers create bespoke, fully branded gifting experiences. Following our move to Waterlooville, we’re growing our customer operations team … looking for a Customer Operations Supervisor to lead and support our day-to-day customer support and onboarding operations. This is a hands-on supervisory role at the heart of our customer experience. You’ll balance leadership, problem-solving, and continuous improvement, ensuring our customers receive exceptional ...

responsible for the day-to-day operation of our business-as-usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL ...

Customer Success Manager - D365 Sales & Data Quality Solutions Location: Lee on the Solent, Hampshire, UK (Hybrid/Office based) Competitive salary: £32 - £45k depending on experience About DQ Global At DQ Global, we help organisations turn customer data into a strategic growth asset. Our software improves data … quality directly inside Microsoft Dynamics 365 Sales, enabling reliable CRM insights, stronger customer relationships, reduced storage costs - and AI ready operations. For over 20 years weve helped businesses create a trusted Single Customer View through our 4Cs: Capture, Cleanse, Consolidate, Compress. Now were growing our Customer Success ...

regional team of analysts . This role blends hands-on technical troubleshooting with people leadership, ensuring colleagues across the region receive high-quality, customer-focused IT support. Presence, accessibility, and a proactive mindset are key to success in this position. The successful candidate will require to have … thoroughly triaged, resolved efficiently where possible, and escalated only when appropriate. You will support colleagues across multiple geographies, often on-site, ensuring the user experience is seamless and that delays are minimised through continuous learning and proactive service delivery. Key Responsibilities Manage, inspire, and develop a regional team ...

This role exists because the business has reached a point where product needs to operate differently. Customer-facing digital services have grown organically. Teams are delivering, but not always in a joined-up way. As the company scales, there is a clear need for stronger product leadership, clearer decision … making, and a more consistent customer experience. They are now looking for a Senior Product Manager who can lead that shift. Circa £80,000 | Remote UK with monthly team meet-ups This is the most senior individual contributor product role in the organisation. You will not be managing ...

Account Manager Location: Dummer, Basingstoke Salary: £30,000 - £32,000 + uncapped OTE £50,000 Key Responsibilities To ensure regular contact with assigned customer base, delivering exceptional customer service and exceed all expectations from them To become the trusted partner for your customer base, and their main … point of contact for all Communication, Data and IT needs T o identif y up-sell and cross-sell opportunities within the assigned customer base with a view to hit sales target each month T o address customers needs and concerns as quickly and effectively as possible To complete ...

Junior Account Manager Location: Dummer, Basingstoke Salary: £28,000 - £30,000 + uncapped OTE £45,000 Key Responsibilities To ensure regular contact with assigned customer base, delivering exceptional customer service and exceed all expectations from them To become the trusted partner for your customer base, and their … main point of contact for all Communication, Data and IT needs T o identif y up-sell and cross-sell opportunities within the assigned customer base with a view to hit sales target each month T o address customers needs and concerns as quickly and effectively as possible ...

ready to lead the transformation of customer experience by building a single customer view and unlocking the full power of Salesforce Automotive Cloud CRM Platform? Hendy Group has an exciting opportunityin our Marketing Teamfora CRM Manager. This position is fully on-siteand open to candidates locatedanywhere within … South Coast. The Opportunity: TheCRM Manager leads the implementation, optimisation, and management of Hendy Groups Salesforce Automotive Cloud platform to create a single customer view. They develop automated lifecycle journeys, advanced segmentation, and targeted campaigns in collaboration with Group and Regional Marketing teams, supported by strong data quality. ...

Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. Additionally, the role holder will be responsible for all 1st line analysts operating in the region and therefore the ability to manage and inspire your team to deliver exemplary 1st line support services is key. … While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could ...

client, a fintech business in the banking sector, is currently seeking a Customer Support Specialist to join their dynamic team. The role focuses on providing outstanding support to users while overseeing the daily operations of multiple kiosk locations. This position plays a crucial role in ensuring operational efficiency … upholding high standards for customer experience in line with the business's commitment to community well-being and innovation. Key Responsibilities: Serve as the primary contact for customer enquiries by phone, email, chat, or in-person. Assist users with onboarding, account setup, and transaction-related questions. Troubleshoot ...

Helping develop and refine test plans, methods and documentation Driving continuous improvement, efficiency and smarter ways of working What we're looking for Essential Experience working in a test laboratory environment Highly desirable Hands-on experience with mechanical testing, including vibration shaker equipment Experience delivering climatic testing … laboratory quality systems and operating procedures You'll also bring A motivated, practical and curious mindset Flexibility to work overtime, shifts or on customer sites when needed Strong numerical, analytical and organisational skills Confidence using IT tools such as Excel, Word and Outlook The ability to work independently ...

efficient and resilient operations. The company operates as part of a larger global aviation group, contributing advanced software capabilities that strengthen operational visibility and customer service across the wider aviation services portfolio. Your new role The Data Engineer is a key member of the Customer Success function with … business. This is a hands-on role, which focuses on migrating customer data from third-party systems into the company platform; all whilst ensuring that the data loaded is accurate, validated and ready to support a successful onboarding. They identify opportunities to re-use existing data flows, as well ...

Operational Leadership. Customer Excellence. Engineering Services Environment. Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across … creation. We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture. This is a hands-on leadership role within a fast-paced SME environment where your impact will ...

spotting a threat, fixing an issue, or finding a smarter way of doing things, we’re united by one goal: delivering an exceptional customer experience with speed and precision. Responsibilities: Be fast: Monitor alerts and events using tools like Microsoft Sentinel and PRTG, spotting issues before they become … cool under pressure and juggle multiple tasks. An appetite for learning and growing — both for yourself and for the team. As is past working experience in a technical team or role. Bonus points if you've dabbled in things like: Networking basics (TCP/IP, DNS, DHCP). Windows ...

printing, packing, and dispatch of our physical gift vouchers. This is a hands-on role at the heart of our customer experience, particularly during the busy festive peak. You’ll work closely with the Fulfilment Operations Supervisor to ensure every voucher is delivered accurately, on time … volumes alongside the Fulfilment Operations Supervisor Maintain a clean, organised, and efficient fulfilment workspace Monitor stock levels of vouchers, envelopes, and packaging materials Assist customer service teams with fulfilment, stock, and product queries Flag fulfilment issues, delays, or stock shortages promptly Follow all fulfilment, quality, and health & safety processes ...

Openreach network underground and overhead. Survey routes Rode and Rope Splice joints Internal cabling on customers premises (home and business) Provide a fast professional customer experience to our customers Fault find and problem solve. You will be provided with Company van All the tools PPE and training … Physically fit Willing to learn and adapt Able to work safely Have an eye for detail An excellent communicator Good problem solving skills Have experience in the field Have an understanding of networking (WiFi, DHCP etc) Ideally accreditation's including SA001, SA002,NRSWA OS1 The position is aimed ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

development partners. This is a hands-on role for someone who enjoys turning strategy into execution driving performance, improving operations, and protecting excellent customer experience. What youll do Own operational performance and delivery of the Giftpro strategy Lead and develop a multi-functional team Drive product priorities with development ...

900+ person technology group, we are committed to empowering businesses of all sizes with solutions that improve operational efficiency, streamline payments and enhance the customer experience. This role sits within Swan Retail and The EPOS Bureau, part of our Retail division. Swan Retail and The EPOS Bureau deliver specialist … multi-site retailers across the UK. We are looking for an organised and proactive Junior Project Manager to support the successful delivery of customer projects. This is not a role requiring extensive project management experience. Instead, we are looking for someone who demonstrates the core traits of a great ...

leading supplier of branded phone charging equipment for eventsspecializes in creating custom branded mobile charging zones and portable battery power solutions to enhance customer experiences at events, exhibitions, brand activations, and permanent installations. With an extensive range of innovative charging equipment for phones, tablets, and laptops, the company provides … team members. Role Description This is a part-time remote role for a Sales Administrator covering both operations. The responsibilities include processing customer orders, responding to customer inquiries, managing communication with clients, and coordinating sales activities. The role ensures seamless operations and contributes to the overall success ...

technical authority for MDM, responsible for building robust, scalable, multi-domain MDM implementations that underpin everything from operational excellence to customer experience. If you enjoy solving complex data challenges and want to leave a lasting architectural legacy, this role is made for you. In this role, you’ll lead … high-quality delivery. What sets you apart is your depth of MDM expertise combined with strong leadership and communication skills. You’ll bring proven experience implementing and managing enterprise MDM platforms, a strong grounding in data management principles, and the ability to translate complex business processes into effective ...

Employer description: At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit … qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international ...

Fulfilment Operations Supervisor to take ownership of our physical voucher fulfilment operation. This is a hands-on role at the heart of our customer experience. You’ll run the day-to-day fulfilment operation, ensuring vouchers are printed, packed, and dispatched accurately and on time — especially during our busy … contributions Hybrid working model This is a key operational role in a growing business, offering real responsibility and ownership within a fast-moving and customer-focused environment. ...