1 to 25 of 29 Permanent ITIL Jobs in Hampshire

operational excellence and driving continuous improvement in service environments. Strong understanding of MOD procurement, contracting and compliance frameworks. Knowledge of IT service management frameworks (ITIL, ITSM) and best practices. Experience with enterprise IT infrastructure, cloud services or application support environments. Proficiency with project and programme management tools and methodologies. Strong ...

advantageous but is not essential: Microsoft 365 Lighthouse. GDAP/CPOR delegated administration. Multi-tenant MSP delivery experience. Certifications such as MD-102 or ITIL Foundation. The person were looking for Youll be someone who wants to improve the way support is delivered, not just manage the queue. Youll ...

Server queries, with a solid understanding of relational databases. Knowledge of application support methodologies, incident/problem management, and change management processes (ITIL knowledge advantageous). Ability to translate technical issues into clear, business-friendly language for legal and non-technical stakeholders. Customer-focused mindset with a strong commitment ...

setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment ...

technical documentation and explain technical concepts to non-technical stakeholders Experience working in an operational environment with service improvement, incident/problem management and ITIL-style processes Desirable experience Azure Virtual Desktop PKI/certificate services Exchange on-premise to Exchange Online/hybrid Exchange Azure landing zones Azure Policy ...

levels and user experience * Clear communication with both technical and non-technical stakeholders * Cyber Essentials+ Useful experience includes AWS, NetSuite or wider ERP systems, ITIL, Microsoft certifications or working alongside transformation/project teams. This role would suit someone who enjoys taking ownership, bringing structure to a busy IT environment ...

Experience Experience using Microsoft Intune, Microsoft Azure or Jira Assets. Knowledge of Configuration Management Databases, asset registers or IT service management tools. Exposure to ITIL, Service Asset and Configuration Management or related service management disciplines. Previous experience within defence, government, national security or another regulated environment. Experience supporting infrastructure assets ...

strong and consistent. Track Network availability, utilisation, and performance with optimisation and continuous improvement centric always. Drive Network delivery governance, including risk management, full ITIL suite processes, reporting and compliance auditing. Support skills management, financials, and procurement and support with vendor liaison and associated support renewals. Provide regular reporting ...

strong and consistent. Track Network availability, utilisation, and performance with optimisation and continuous improvement centric always. Drive Network delivery governance, including risk management, full ITIL suite processes, reporting and compliance auditing. Support skills management, financials, and procurement and support with vendor liaison and associated support renewals. Provide regular reporting ...

expectation to support and mentor others, contributing to the overall capability and resilience of the IT team.From a qualifications and framework perspective, knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would ...

major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised ...

ticketing or service management systems. Strong communication, customer service and problem-solving skills. Ability to prioritise workload, follow processes and work to SLAs. Desirable ITIL knowledge or certification. Experience working within ISO or other structured service management environments. Personal Attributes Customer-focused, professional and dependable. Calm under pressure with ...

configuration management, automation tools and infrastructure-as-code practices Understanding of database migration tools, methodologies and best practices Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes Proficiency with service management tools (ServiceNow) Familiarity with MOD security requirements, classification handling and defence contractor compliance frameworks Programme & Project … programmes (RAF, MOD, or prime defence contractors) Previous DV clearance or SC clearance held Armed Forces background or military service experience Certification in PRINCE2, ITIL, TOGAF, or AWS/Azure cloud architecture Experience with DXC service delivery models, platforms or customer engagements Knowledge of ITAR compliance, export control regulations ...

service teams, and ensuring high-quality service delivery standards. Ideal candidates should have experience in service delivery management, MoD customer knowledge, and familiarity with ITIL and agile methodologies. The position is based in Basingstoke with regular travel to London and Corsham. #J-18808-Ljbffr ...

technology into the public sector would be beneficial. You will need to understand the standards, scrutiny and responsibilities associated with delivering public services. An ITIL or similar service management qualification would be useful, as would previous experience bringing several services or organisations into a single operating environment. Leadership and culture ...

continued alignment with existing processes. This role is subject to a standard DBS check. About You: You will have experience and knowledge of utilising ITIL best practice. You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships with stakeholders at all levels. You are highly ...

secure networks, infrastructure delivery, or classified environments Experience providing independent assurance or programme-level consultancy Familiarity with delivery methodologies such as PRINCE2, Agile, or ITIL Why Apply? Long-term programme on a critical national infrastructure initiative High-impact role with significant stakeholder exposure Opportunity to shape assurance and testing strategy ...

access administration, endpoint protection, and software deployment. A bility to guide and mentor First Line colleagues to develop their skills. An understanding of ITIL service management principles. Benefits: 2 5 D ays H oliday Birthday Day Off Buy H oliday S cheme Career Development and Progression Opportunities Employee Assistance Programme ...

equivalent. Creation and management of Capability and Technology roadmaps. Stakeholder Management, including workshop facilitation. Understanding and use of Service Management practices such as ITIL or eTOM. Either hold professional registration with a relevant professional organisation, or willingness to work towards registration. What we offer We offer a combination of mentoring ...

Will Need: To succeed in this role, you'll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification. Strong leadership and stakeholder management skills. Excellent communication and interpersonal skills. Good problem-solving and decision-making abilities. Attention to detail ...

professional and disciplined approach at all times when working within client Data Centre’s Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies ...

transition of project deliverables into live service. This role is subject to a standard DBS check. About You: You will hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification, and have experience in some technologies such as desktop refresh projects, server replacements, network or cloud infrastructure deployments. You will have ...

infrastructure engineering teams. Strong people leadership and stakeholder management skills. Background in infrastructure operations, platform engineering, or IT services. Experience working within Agile, Scrum, ITIL, or SDLC environments. Strong organisational, planning, and decision-making abilities. Comfortable working within complex, multi-disciplinary technology environments. Desirable Certifications ITIL Foundation Microsoft Azure Google ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organizational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...