9 of 9 Permanent ITSM Jobs in Hampshire

IT Support Services Agent to join their team in Farnborough. Key Responsibilities: Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented Escalating complex issues ...

Familiarity with Windows operating systems, Microsoft 365, and core IT troubleshooting practices Ability to work both independently and collaboratively with technical colleagues Experience using ITSM tooling (or similar) and the ability to operate within structured, multi-layered processes Ability to gather customer requirements, assess impacts, make decisions and set clear ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

Threat intelligence and threat hunting Information security principles Phishing, ransomware, and modern attack vectors Identity & Access Management (IAM) Joiners, Movers, and Leavers (JML) processes ITSM policies and operational procedures Information classification and handling Experience mentoring, managing, or developing junior analysts Comfortable operating in high-assurance, highly regulated environments Qualifications CISMP ...

best practice. Required Skills & Experience 5+ years’ hands-on ServiceNow delivery experience, particularly across CSM and ITIL workflows. Strong practical experience with: ServiceNow CSM ITSM/ITIL ITOM (beneficial) CSDM Experience delivering ServiceNow integrations using REST APIs. Solid understanding of ServiceNow platform architecture and best practice. Working knowledge of: JavaScript ...

hardware, software, and system-related faults Deliver L1/L2 support for advanced Electronic Warfare products Manage incidents, service requests, and problem investigations using ITSM tools Monitor system performance and coordinate escalations when required Produce customer updates, service reports, and trend analysis Create and maintain knowledge base documentation Support change ...

fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke . You'll combine home and office working to ensure a positive work/life balance. It's an exciting time to join SNG as we continue to develop … automation and self-service as we move forward to improve the IT support experience for all SNG colleagues. The Role As Head of IT Service Management , you'll be responsible for driving delivery of SNG's IT service strategy and leading the IT service management function within CIO, enabling organisational ...

seeking a dedicated Service Desk Engineer to join its permanent workforce in Romsey. This pivotal role involves ensuring the high-quality delivery of IT service management to UK and international customers, driving sustainable business growth through excellent customer service and effective team collaboration. Key Responsibilities: Serving as the primary point … focus on Equal Opportunity, Diversity, and Inclusion. Access to community groups for sharing ideas and passions. If you have a strong background in IT service management, particularly within the Defence & Security sector, and thrive in a customer-focused role, we would love to hear from you. Apply now to join ...