12 of 12 Permanent ITSM Jobs in Hampshire

Working knowledge of Teams, SharePoint, OneDrive and Exchange Online administration, and Entra ID fundamentals Strong Windows 11, macOS and iOS/iPadOS troubleshooting; disciplined ITSM practice and clear documentation A continuous improvement mindset fixes the cause, not just the ticket and sound judgement using AI tools ITIL 4 Foundation ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

secure web gateways, email security or privileged access technologies. Security audits, NIS compliance, assurance reviews or accreditation programmes. ITIL or working within an IT service management framework. Relevant certifications such as CompTIA Security+, CISSP, SSCP, CCNA Security or Microsoft and Palo Alto Networks security certifications. Working in a regulated, safety ...

support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user ...

Technical Architect, Solution Architect, or Lead Architect within ServiceNow environments. Demonstrable experience leading large-scale ServiceNow migration programmes. Strong knowledge of ServiceNow architecture, including: ITSM ITOM CMDB Workflows Platform integrations Experience designing and delivering enterprise-scale ServiceNow solutions. Strong understanding of infrastructure, networking, cloud, hybrid, and on-premise technology environments. ...

complex services. Process mapping and architecture: Advanced proficiency in process modelling using BPMN, developing standard operating procedures and defining RACI matrices for secure operations. ITSM and tooling alignment: Understands how service management tools such as ServiceNow support transition workflows, CMDB discovery and the handover of ticketing processes. Secure-environment compliance ...

ensuring invoices are accurate, timely and compliant with contractual terms and agreed approval processes. Extract, validate and reconcile fixed and variable charge data from ITSM platforms, asset management systems, monitoring tools and other operational data sources. Maintain billing models, calculation methodologies and supporting evidence, ensuring charges are traceable to contractual … resolve queries with clear supporting evidence. Maintain the billing calendar, coordinate data submissions and approvals, and proactively manage dependencies to meet invoice deadlines. ITSM Data Analysis & Reporting Extract, transform and analyse data from enterprise ITSM platforms and operational systems to produce accurate service performance reports, dashboards and management information. Report ...

Employee Centre . Strong JavaScript, HTML, CSS, AngularJS, and ServiceNow scripting skills. Experience developing custom widgets and self-service solutions. Solid understanding of ServiceNow ITSM and Service Catalog modules. Experience integrating ServiceNow with third-party applications and enterprise systems. Knowledge of UI/UX principles and responsive design. Strong troubleshooting ...

management skills with excellent communication skills. A comprehensive understanding of enterprise IT infrastructure (datacentres, cloud services, network architecture, and email systems.) Expertise in IT service management principles. Strong understanding of information security principles and compliance requirements (ISO27001, Cyber Essentials). Experience with vendor and supplier relationship management. Benefits: 25 days ...

Office, National Security sector or a similarly complex government environment. Knowledge of PPPT and HSG. Knowledge of Immigration and Borders. An understanding of IT service management, networks, artificial intelligence and cyber technologies. Experience of developing partnerships or consortium arrangements to pursue opportunities. Experience of developing use cases for digital-transformation ...

nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement … within the team. Manage absence, performance issues, and disciplinary matters in line with HR policies. Technology & Tooling Oversee the effective use and configuration of ITSM platforms. Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies. Identify and implement automation opportunities (e.g., password resets, ticket routing ...

accountable owners, agreed baselines, measurable success criteria and clear delivery plans. Identify opportunities to automate reporting, improve data integration and enhance performance insights through ITSM and business intelligence tools. Validate benefits and ensure improvements deliver sustainable gains in service quality, customer experience, operational efficiency and cost. Promote structured improvement methods … embedding continual improvement into day-to-day operations. What you'll bring Significant experience in Service Level Management, Continual Improvement or a related IT service management role. Strong practical understanding of ITIL principles, preferably ITIL 4. Proven experience managing SLAs, OLAs and supplier commitments within complex IT environments. Experience monitoring ...