20 of 20 Permanent ITSM Jobs in Hampshire

to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of Service Desk Analysts More ❯

Splunk SOAR • Knowledge of MITRE ATT&CK mapping and detection engineering frameworks • Experience using Infrastructure as Code such as Terraform, Bicep or ARM templates • Integration experience with ServiceNow or ITSM tools • Exposure to threat hunting, vulnerability management or red team automation What You’ll Get • Competitive salary £65,000 to £85,000 depending on experience • Hybrid and flexible working arrangements More ❯

MITRE ATT&CK mapping and detection engineering frameworks. Infrastructure-as-Code experience (Terraform, Bicep, or ARM templates). Exposure to threat hunting, vulnerability management, or integrations with ServiceNow/ITSM tools. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. More ❯

principles, practices, and processes. Experience in IT service design, service architecture, or a similar role within an IT Infrastructure & Operations environment. Experience with tools such as ServiceNow or other ITSM platforms Experience with using Jira for planning and managing work Strong leadership with a proven ability in collaboration, influencing and leading Familiarity with modern IT infrastructure, cloud technologies, and DevOps More ❯

2nd/3rd line support for enterprise and bespoke business applications Troubleshoot and resolve application issues, collaborating with development teams where needed Manage incidents, service requests, and problems using ITSM tools Maintain technical documentation and knowledge base content Support application deployments, patch management, and upgrades on Linux platforms Contribute to system improvement initiatives and ensure compliance with IT/security More ❯

skills. Able to successfully pass an enhanced DBS check. Desirable qualifications & skills Experience with UniFi equipment, including routers, switches and access points. Experience supporting multi-site organisations. Familiarity with ITSM tools and service desk processes. Project delivery experience (e.g. site refreshes, hardware rollouts). Relevant certifications (e.g. CompTIA Network+, Microsoft MCP). Experience in childcare, education, or similar regulated environments. More ❯

Active Directory, enterprise networks, cloud services, and endpoint management. Proven success managing large-scale endpoint estates and leading major infrastructure or transformation projects. Strong grounding in IT governance, ITSM/ITIL frameworks, and cybersecurity best practice. Experience developing cyber security controls, risk assessments, and disaster recovery plans. Vendor and stakeholder management within customer-focused, multi-site operations. Experience supporting or More ❯

process design and stakeholder collaboration. You’ll need to have experience with the following: IT service design, transition, or architecture within a technology or digital environment Strong understanding of ITSM and ITIL Excellent stakeholder management skills Outstanding communication and documentation skills If you meet some of the above requirements, please apply to be considered. More ❯

of programmes and contexts. Knowledge and experience of core IT capabilities including Cloud, Infrastructure & Networks, Application including development, Data including database, analytics, AI (including Agentic and Generative) and ML, ITSM including ITIL an ESM, Cyber Security, Automation. Highly skilled at solutioning and designing complex mission critical systems and services which meet customer needs whilst remaining implementable within schedule and budget. More ❯

values the sharing of ideas to build a better service. Key Responsibilities Assisting a high profile user community . Daily contact with customers and stakeholders . Utilising the IT Service Management Toolset . Monitoring of Event Management tooling, triage, and escalation (critical to the role). Essential Experience/Skills We are looking for transferable skills and experience in the More ❯

Service Operations team of our clients MSP defence base. Y our role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role. Your transferable skills and experience: - NSX-T - Cisco Firepower Management Centre - Cisco IOS knowledge More ❯

operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services are introduced and maintained in … solutions. Solution Architects & Security: to influence technical design from a service operations perspective. Programme Manager & Scrum Master: to align service readiness with delivery milestones. Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage service More ❯

to support service escalations and resolve issues. Oversee significant IT changes, ensuring comprehensive testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority … in Major Incident and Problem Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. Ensure IT services align with business … providers in line with business goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication and More ❯

and disaster recovery. Conduct daily checks, produce documentation, and manage product lifecycle. Assist a high profile user community and maintain daily contact with customers/stakeholders. Utilise the IT Service Management Toolset . Critical responsibility for monitoring of Event Management tooling, triage, and escalation . Essential Experience/Skills Transferable skills and experience in the following are highly valued: Dell … EMC Storage solutions (Including Avamar, SAN & Data domain) vCentre Event Management Tooling (SCOM) SCCM/MCM patch deployment ITSM Tooling Active Directory Windows Server Microsoft PKI Benefits: £50k Base 10% DV Bonus 5% Company Bonus £6k Car allowance ( can be taken as cash ) 25 Days A/L Important Requirements This role requires candidates to be a sole national . More ❯

to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining … and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration More ❯

to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: * Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. * PKI certificate management for Networking devices (physical and virtual). * To distribute software, firmware & security updates for network devices. * To collaborate and support the design and engineering teams. * Maintaining … and experience: * Firewall Management (e.g. Cisco Firepower Management Centre) * Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper Devices & JUNOS) * Network Authentication (e.g. Cisco ISE) * Event Management Tooling (e.g. SolarWinds) * ITSM Tooling & Processes * Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration) If you'd like to discuss this 3rd line cloud network engineer role in more detail, please send your More ❯

to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 1st Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining … and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration) If you'd like to discuss this 2nd line cloud network engineer role in more detail, please send your More ❯

ServiceNow Developer Hands-on experience with FSM and Service Portal/CMS Strong scripting skills (JavaScript, AngularJS, HTML, CSS) Experience creating custom widgets and UI components Solid understanding of ITSM processes and ITIL best practices Confident in engaging stakeholders and owning end-to-end delivery ServiceNow Certified System Administrator (highly desirable) Any of: CAD, CIS-ITSM, CIS-FSM, CIS-CSM More ❯

intricate technical issues, this role offers the opportunity to make a meaningful impact. In this position, you will act as a key escalation point for 2nd Line support, using ITSM tooling to manage incidents and changes effectively. You will be responsible for maintaining and updating PKI certificates across virtual and physical network devices, rolling out firmware, software, and security updates … platforms. To succeed, you should have strong experience across technologies such as Cisco IOS/NXOS/FXOS, Juniper JUNOS, Cisco ISE, Broadcom NSX-T or SD-WAN and ITSM systems. DV Eligibility (sole UK national) is essential, along with excellent communication skills, a proactive approach, and a strong attention to detail. More ❯

intricate technical issues, this role offers the opportunity to make a meaningful impact. In this position, you will act as a key escalation point for 2nd Line support, using ITSM tooling to manage incidents and changes effectively. You will be responsible for maintaining and updating PKI certificates across virtual and physical network devices, rolling out firmware, software, and security updates … platforms. To succeed, you should have strong experience across technologies such as Cisco IOS/NXOS/FXOS, Juniper JUNOS, Cisco ISE, Broadcom NSX-T or SD-WAN and ITSM systems. DV Eligibility (sole UK national) is essential, along with excellent communication skills, a proactive approach, and a strong attention to detail. More ❯