8 of 8 Permanent ITSM Jobs in Hampshire

Senior IT Service Management (ITSM) Tooling Architect The role requires a proactive approach to traditional and emerging ITSM technologies, with a focus on creating practical, cost-effective, and high-quality designs. As part of an Agile team reporting to the Solution Owner, the architect will develop design documentation across … wide variety of ITSM tooling solutions, ranging from simple to highly complex. The role demands a dedication to secure, resilient, and scalable IT system design, providing customers with confidence in the solutions delivered. Key Responsibilities Lead the design, configuration, installation, and customization of ITSM/ITIL/Service Desk tooling ...

service-quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid ...

Directory, Group Policy, SQL, SQL Server or PKI and Certificate Management Scripting skills with tools like -Powershell, SQL, JavaScript or Similar Experience working in ITSM/ITIL environment - Certifications are highly desirable Experience working with on - prem, hybrid cloud and cloud native environments Eligible for high level DV clearance ...

from you. What You’ll Be Doing as an IT Support Technician Providing first-line technical support via phone, email, remote tools, and IT Service Management systems Logging, categorising, and prioritising tickets in line with SLAs Troubleshooting hardware, software, networking, and account-related issues Managing the full lifecycle of corporate … Microsoft Windows and Microsoft 365 Active Directory/Azure AD account administration Basic networking and remote access troubleshooting iOS device support (iPhones/iPads) ITSM and remote support tools (e.g., ServiceNow, BeyondTrust, Cherwell) ITIL Foundation v4 certification (or willingness to obtain) is desirable. Key Skills & Attributes Excellent communication and interpersonal ...

management skills with excellent communication skills. A comprehensive understanding of enterprise IT infrastructure (datacentres, cloud services, network architecture, and email systems.) Expertise in IT service management principles. Strong understanding of information security principles and compliance requirements (ISO27001, Cyber Essentials). Experience with vendor and supplier relationship management. Benefits: 25 days ...

Company Name] is a dynamic organisation delivering reliable IT services to our internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line … Line Support) Pension scheme, generous holiday allowance, and employee perks Modern, collaborative team environment in a growing organisation Opportunity to work with leading ITSM technology in a supportive setting If you're enthusiastic about starting or building your IT support career, enjoy helping people, and thrive in a role where ...

Title: Senior ITSM Tooling Architect Location: Basingstoke Salary: £78,000 +plus £6k car allowance, 10% DV allowance and 15% Bonus. Total package up to £103,500 Candidates must be willing and eligible to go through DV clarence for this role Job Summary: You will be working for a leading IT … operating within the UK defence sector. Their mission is to build a more sustainable world through innovation and trust and are seeking a dynamic ITSM Delivery Lead to manage high-performing teams delivering end-to-end ITSM tooling solutions. Responsibilities: As a Senior Information Technology Service Management (ITSM) Tooling Architect ...

Company description: Khne + Nagel (AG & Co.) KG Job description: As the Kuehne+Nagel Future Maritime Support Programme IT Support Manager, you will be responsible for developing and implementing strategies to maximise customer and user satisfaction ...